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HP Deskjet D2430, D2445, D2460, and D2468 Printers - Wrong Colors

Issue

The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.

Solution

Step one: Check estimated ink levels

note:
If a refilled or remanufactured ink cartridge or an ink cartridge that has been used in another printer is installed, the ink level indicator becomes inaccurate or unavailable.
  1. Search Windows for your printer model name, and then click the printer name in the list of results.
    The HP Solution Center opens.
  2. Click Settings.
  3. Click Print Settings.
  4. Click Printer Toolbox.
  5. Click the Estimated Ink Levels tab.
    Figure : Estimated ink levels
    Image: Estimated ink levels
    note:
    An ink cartridge might be running out of ink even if the graphic shows that there is ink remaining in the ink cartridge. Lines or streaks appear in printouts when the ink cartridges begin to run out of ink. Replace ink cartridges that are out of ink or low on ink.

Step two: Print a self-test report

  1. Turn the product on.
  2. Use a pencil to press and hold down the Power button ().
  3. While holding down the Power button (), open and shut the lid of the product four times. You only have to raise the lid until it touches the pencil.
  4. Release the Power button (). The self-test prints.
Figure : HP Deskjet D2400 Printer series self-test page

Step three: Note which cartridges printed which areas of the self-test report

Identify which print cartridge printed which part of the self-test page, so that if defects are found on the page, the problem print cartridge can be detected.
Different combinations of print cartridges can be installed in the printer, and different print cartridge combinations print different self-test page patterns. Your self-test page might not look exactly like the picture below, but the right and left print cartridges will print in the same areas of the page no matter which print cartridges are installed.
    Figure : Self-test page layout
  1. Printed by the left print cartridge
  2. Printed by the right print cartridge

Step four: Look for defects

If the product and print cartridges are working properly, the patterns (which look like grids of lines) should contain few or no missing lines and none of the colors should be missing. Also, there should be no streaks of ink on the page.

Missing lines or streaked bars

If the print cartridge is not functioning correctly and the ink levels are low, the following patterns might appear on the self-test page.
  • Color bars are streaked
  • Pattern shows more than a few missing lines
  • A bar is streaked
Figure : If the ink levels are low, the magenta pattern shows missing lines and the bar is streaked.
If the self-test page shows missing lines or streaked bars, click here to continue troubleshooting.

Colors do not match the color on the print cartridge label

The print cartridge is not functioning correctly if any of the colors of the bars are very different from the color dots on the print cartridge label.
Figure : One of the bar colors is very different from the color dot on the print cartridge
If the self-test page shows colors that are very different from the colors on the print cartridge label, click here to continue troubleshooting.

Missing colors

The print cartridge is not functioning correctly if any of the color patterns or bars are entirely missing.
note:
If printing in reserve mode, without all the print cartridges installed, the patterns associated with the missing print cartridge will also be missing.
    Figure : Missing colors
  1. All colors printed - no missing colors
  2. Yellow missing - the left (tri-color) print cartridge is not printing properly
If any of the patterns or bars are entirely missing, click here to continue troubleshooting.

Ink smears

If the self-test page shows smeared ink, the print cartridges might need to be cleaned.
Figure : Smeared ink
If the self-test page shows smeared ink, click here to continue troubleshooting.

Step five: If you saw no defects

If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00635950) (in English).

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