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HP Designjet Printers - Mac OS X: RIP Version v 2.1 RIP and v 3.0 Print Streaks or Lines on the Paper

Issue:
The HP Designjet 10ps and 20ps v 2.1 RIP, and the HP Designjet 120 v 3.0 RIP print streaks or lines on the paper when printing under Mac OS X 10.2.5.
Workaround
In Mac OS X 10.2.5 and higher, when RIP-While-Printing is selected in the RIP server and/or Client PostScript driver, the Software RIP will generate lines or streaks on the paper. Temporary workarounds are as follows:
  • If you commonly print via the RIP interface, disable Simultaneous RIP and Print under the Preferences menu.
  • If you commonly print via the PostScript driver, disable Simultaneous RIP and Print from the Printer Features, Workflow section in the driver window.
  • If Hold-after-printing is set in the RIP, then resending an already RIPped job, the job will print correctly (even if the streaks appeared the first time it was printed).
Summary
HP Designjet 120 Users
HP Designjet 120 RIP users may upgrade to RIP v 3.1. This software supports Mac OS X 10.2 Native and does not exhibit this issue. Call HPCS to order this version: it cannot be ordered on the Web, because of Proof-Of-Purchase/Serial Number validation. Please have Proof-Of-Purchase/Serial Number available when calling.
HP Designjet 10ps and 20ps Users
HP Designjet 10ps and 20ps users will be able to upgrade to v3.2, which will be released in the the Fall of 2003. This software supports Mac OS X 10.2 Native and does not exhibit this issue.

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