hp-support-head-portlet

Actions
Loading...
Soporte al cliente de HP: base de conocimientos

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Información
    Corrija errores en Win 10

    Resuelva problemas de actualización  de Windows 10  en un PC HP – haga clic aquí

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

ID de documento: c06615718

Versión: 1

Notebooks HP comerciales - El Administrador de dispositivos muestra una advertencia y el mensaje "Este dispositivo no puede iniciarse" después de reanudar el equipo desde el modo de espera moderno

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 14-Apr-2020

Última actualización : 24-Apr-2020

DESCRIPTION
El Administrador de dispositivos puede mostrar una advertencia amarilla (signo de exclamación amarillo) en la conexión inalámbrica Intel® Wi-Fi 6 AX200 que indica un problema con el dispositivo. Como resultado, la red no puede buscar todos los puntos de acceso (AP) disponibles. Este problema ocurre después de que el equipo se reanuda desde el modo de espera moderno (MS).
Advertencia en el dispositivo inalámbrico Intel.
Al verificar el estado del dispositivo, aparece el siguiente mensaje en el Administrador de dispositivos.
No se puede iniciar el dispositivo (Código 10)
{Falla de la operación}
La operación solicitada no tuvo éxito.
Estado del módulo Wi-Fi 6-AX200 WiFi de Intel en el Administrador de dispositivos.

ÁMBITO
La información incluida en este documento hace referencia a:
Dispositivos:
Módulo WiFi Intel Wi-Fi 6-AX200
Desktops:
  • PC microtorre HP ProDesk serie 405 G2
  • PC microtorre HP ProDesk serie 485 G2
Notebooks:
  • Notebook HP Elite Dragonfly
  • Tablet HP Elite x2 G4
  • Tablet HP Elite x2 G4 serie con teclado
  • Notebook HP EliteBook x360 1030 G4
  • Notebook HP EliteBook x360 serie 1040 G6
  • Notebook HP EliteBook x360 serie 830 G6
  • Notebook HP Spectre Folio serie 13-ak0000
  • Notebook HP Spectre Folio serie 13t-ak100 CTO
  • Notebook HP Spectre x360 serie 15-df000 CTO
  • Notebook HP Spectre x360 serie 15-df0000
  • Notebook HP Spectre x360 serie 15t-df000 CTO
Sistemas operativos:
  • Microsoft Windows 10 RS5 (Versión 1809)
  • Microsoft Windows 10 19H2 (Versión 1909)
  • Microsoft Windows 10 19H1 (Versión 1903)
  • Microsoft Windows 10 RS4 (Versión 1803)
RESOLUCIÓN
Para solucionar este problema, descargue e instale el siguiente SoftPaq para actualizar el controlador de WLAN:
Descripción del SoftPaq
Notas de publicación
Descarga de SoftPaq
Controlador de WLAN Intel
Versión: 21.80.2.1
Revisión: P
nota:
Es posible que se encuentre disponible una versión más reciente de este software. Compruebe si hay nuevas versiones en: http://www.hp.com/drivers.

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP Elite x2 G4 Tablet, HP Elite x2 G4 Tablet with Keyboard, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP Spectre Folio Laptop - 13-ak1001tu, HP Spectre Folio Laptop - 13-ak1002tu, HP Spectre Folio Laptop - 13-ak1003tu, HP Spectre Folio Laptop - 13-ak1004tu, HP Spectre Folio Laptop - 13-ak1005tu, HP Spectre Folio Laptop - 13t-ak100 CTO, HP Spectre x360 - 15-df000 CTO, HP Spectre x360 - 15-df0000nf, HP Spectre x360 - 15-df0000no, HP Spectre x360 - 15-df0000nv, HP Spectre x360 - 15-df0000nx, HP Spectre x360 - 15-df0000tx, HP Spectre x360 - 15-df0000ur, HP Spectre x360 - 15-df0001nf, HP Spectre x360 - 15-df0001nv, HP Spectre x360 - 15-df0001nx, HP Spectre x360 - 15-df0001tx, HP Spectre x360 - 15-df0002na, HP Spectre x360 - 15-df0002nf, HP Spectre x360 - 15-df0002no, HP Spectre x360 - 15-df0002nx, HP Spectre x360 - 15-df0002tx, HP Spectre x360 - 15-df0003nc, HP Spectre x360 - 15-df0003nx, HP Spectre x360 - 15-df0003tx, HP Spectre x360 - 15-df0004na, HP Spectre x360 - 15-df0004nc, HP Spectre x360 - 15-df0004ne, HP Spectre x360 - 15-df0004tx, HP Spectre x360 - 15-df0005na, HP Spectre x360 - 15-df0005nf, HP Spectre x360 - 15-df0005no, HP Spectre x360 - 15-df0005tx, HP Spectre x360 - 15-df0006na, HP Spectre x360 - 15-df0006tx, HP Spectre x360 - 15-df0007na, HP Spectre x360 - 15-df0007tx, HP Spectre x360 - 15-df0008ca, HP Spectre x360 - 15-df0008nc, HP Spectre x360 - 15-df0008tx, HP Spectre x360 - 15-df0009nc, HP Spectre x360 - 15-df0009nf, HP Spectre x360 - 15-df0009tx, HP Spectre x360 - 15-df0010ca, HP Spectre x360 - 15-df0010nf, HP Spectre x360 - 15-df0010tx, HP Spectre x360 - 15-df0011na, HP Spectre x360 - 15-df0011nf, HP Spectre x360 - 15-df0011tx, HP Spectre x360 - 15-df0012na, HP Spectre x360 - 15-df0012tx, HP Spectre x360 - 15-df0013dx, HP Spectre x360 - 15-df0013tx, HP Spectre x360 - 15-df0014tx, HP Spectre x360 - 15-df0015tx, HP Spectre x360 - 15-df0015ur, HP Spectre x360 - 15-df0016na, HP Spectre x360 - 15-df0016tx, HP Spectre x360 - 15-df0017tx, HP Spectre x360 - 15-df0018tx, HP Spectre x360 - 15-df0018ur, HP Spectre x360 - 15-df0019tx, HP Spectre x360 - 15-df0020tx, HP Spectre x360 - 15-df0021tx, HP Spectre x360 - 15-df0022nb, HP Spectre x360 - 15-df0025na, HP Spectre x360 - 15-df0025nb, HP Spectre x360 - 15-df0026na, HP Spectre x360 - 15-df0027nb, HP Spectre x360 - 15-df0032nb, HP Spectre x360 - 15-df0037ur, HP Spectre x360 - 15-df0038ur, HP Spectre x360 - 15-df0044nb, HP Spectre x360 - 15-df0062nb, HP Spectre x360 - 15-df0065nr, HP Spectre x360 - 15-df0068nr, HP Spectre x360 - 15-df0100nd, HP Spectre x360 - 15-df0104ng, HP Spectre x360 - 15-df0106ng, HP Spectre x360 - 15-df0108ng, HP Spectre x360 - 15-df0126ng, HP Spectre x360 - 15-df0180no, HP Spectre x360 - 15-df0304ng, HP Spectre x360 - 15-df0306nz, HP Spectre x360 - 15-df0322ng, HP Spectre x360 - 15-df0400nd, HP Spectre x360 - 15-df0400nz, HP Spectre x360 - 15-df0500nd, HP Spectre x360 - 15-df0707nz, HP Spectre x360 - 15-df0709nz, HP Spectre x360 - 15-df0757nz, HP Spectre x360 - 15-df0797nz, HP Spectre x360 - 15-df0800no, HP Spectre x360 - 15-df0800nz, HP Spectre x360 - 15-df0801no, HP Spectre x360 - 15-df0850nz, HP Spectre x360 - 15-df0900nz, HP Spectre x360 - 15-df0950nz, HP Spectre x360 - 15-df0999nb, HP Spectre x360 - 15t-df000 CTO

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06610159

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
País/región: América Central

hp-detect-load-my-device-portlet

Actions
Loading...