hp-support-head-portlet

Actions
Loading...
Soporte al cliente de HP: base de conocimientos

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Información
    Corrija errores en Win 10

    Resuelva problemas de actualización  de Windows 10  en un PC HP – haga clic aquí

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- AVISO PARA USUARIOS

ID de documento: c06199793

Versión: 1

Aviso: Equipos convertibles HP Spectre 13 y 15 X360 - La retroiluminación del teclado no se activa, el botón de silencio del lado derecho no está iluminado

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 04-Dec-2018

Última actualización : 10-Dec-2018

DESCRIPTION
Todas las teclas del teclado se iluminan, excepto la barra espaciadora. El botón de silencio del lado derecho no está iluminado.
Figura 1. La barra espaciadora del equipo Spectre 13 no tiene retroiluminación.
Figura 2. La barra espaciadora del equipo Spectre 15 no tiene retroiluminación.
Figura 3. El botón de silencio del lado derecho de los equipos Spectre 13 y 15 no se ilumina (el equipo no está silenciado).
Figura 4. El botón de silencio del lado derecho de los equipos Spectre 13 y 15 está iluminado en color ámbar (el equipo está en silencio).

ÁMBITO
La información incluida en este documento hace referencia a lo siguiente:
Equipos:
  • Equipo convertible HP Spectre x360 - serie 13-ap000
  • Equipo convertible HP Spectre x360 - 13-ap000 serie CTO
  • Equipo convertible HP Spectre x360 - 13t-ap000 serie CTO
  • Equipo convertible HP Spectre x360 - 15-df000 serie CTO
  • Equipo convertible HP Spectre x360 - serie 15-df0000
  • Equipo convertible HP Spectre x360 - 15t-df000 serie CTO
  • Equipo convertible HP Spectre x360 - 15t-df100 serie CTO
Sistemas operativos:
  • Microsoft Windows 10 RS4 (Versión 1803)
RESOLUCIÓN
Este es el funcionamiento normal esperado. La barra espaciadora no tiene retroiluminación. Solo el lado izquierdo del botón de silencio está iluminado. El lado derecho del botón de silencio cambia a color ámbar cuando la función de silencio está activada.
NOTA: Es posible activar la función de retroiluminación o desactivarla al presionar la tecla F5 en el teclado.

Hardware platforms affected : HP Spectre x360 - 13-ap000 CTO, HP Spectre x360 - 13-ap0000na, HP Spectre x360 - 13-ap0000nb, HP Spectre x360 - 13-ap0000nc, HP Spectre x360 - 13-ap0000nf, HP Spectre x360 - 13-ap0000nk, HP Spectre x360 - 13-ap0000nl, HP Spectre x360 - 13-ap0000nn, HP Spectre x360 - 13-ap0000no, HP Spectre x360 - 13-ap0000nq, HP Spectre x360 - 13-ap0000ns, HP Spectre x360 - 13-ap0000nv, HP Spectre x360 - 13-ap0000nw, HP Spectre x360 - 13-ap0000nx, HP Spectre x360 - 13-ap0000sa, HP Spectre x360 - 13-ap0000tu, HP Spectre x360 - 13-ap0000ur, HP Spectre x360 - 13-ap0001la, HP Spectre x360 - 13-ap0001nb, HP Spectre x360 - 13-ap0001nc, HP Spectre x360 - 13-ap0001nf, HP Spectre x360 - 13-ap0001nk, HP Spectre x360 - 13-ap0001nl, HP Spectre x360 - 13-ap0001nn, HP Spectre x360 - 13-ap0001no, HP Spectre x360 - 13-ap0001np, HP Spectre x360 - 13-ap0001nq, HP Spectre x360 - 13-ap0001ns, HP Spectre x360 - 13-ap0001nu, HP Spectre x360 - 13-ap0001nv, HP Spectre x360 - 13-ap0001nw, HP Spectre x360 - 13-ap0001nx, HP Spectre x360 - 13-ap0001tu, HP Spectre x360 - 13-ap0001ur, HP Spectre x360 - 13-ap0002ne, HP Spectre x360 - 13-ap0002nf, HP Spectre x360 - 13-ap0002nk, HP Spectre x360 - 13-ap0002nn, HP Spectre x360 - 13-ap0002no, HP Spectre x360 - 13-ap0002np, HP Spectre x360 - 13-ap0002ns, HP Spectre x360 - 13-ap0002nu, HP Spectre x360 - 13-ap0002nw, HP Spectre x360 - 13-ap0002nx, HP Spectre x360 - 13-ap0002sa, HP Spectre x360 - 13-ap0002tu, HP Spectre x360 - 13-ap0002ur, HP Spectre x360 - 13-ap0003nb, HP Spectre x360 - 13-ap0003nf, HP Spectre x360 - 13-ap0003np, HP Spectre x360 - 13-ap0003nq, HP Spectre x360 - 13-ap0003ns, HP Spectre x360 - 13-ap0003nw, HP Spectre x360 - 13-ap0003nx, HP Spectre x360 - 13-ap0003tu, HP Spectre x360 - 13-ap0003ur, HP Spectre x360 - 13-ap0004na, HP Spectre x360 - 13-ap0004ne, HP Spectre x360 - 13-ap0004no, HP Spectre x360 - 13-ap0004np, HP Spectre x360 - 13-ap0004ns, HP Spectre x360 - 13-ap0004nw, HP Spectre x360 - 13-ap0004nx, HP Spectre x360 - 13-ap0004tu, HP Spectre x360 - 13-ap0004ur, HP Spectre x360 - 13-ap0005ne, HP Spectre x360 - 13-ap0005nf, HP Spectre x360 - 13-ap0005nl, HP Spectre x360 - 13-ap0005nn, HP Spectre x360 - 13-ap0005np, HP Spectre x360 - 13-ap0005nw, HP Spectre x360 - 13-ap0005nx, HP Spectre x360 - 13-ap0005tu, HP Spectre x360 - 13-ap0005ur, HP Spectre x360 - 13-ap0006nb, HP Spectre x360 - 13-ap0006nf, HP Spectre x360 - 13-ap0006no, HP Spectre x360 - 13-ap0006nu, HP Spectre x360 - 13-ap0006nw, HP Spectre x360 - 13-ap0006nx, HP Spectre x360 - 13-ap0006tu, HP Spectre x360 - 13-ap0006ur, HP Spectre x360 - 13-ap0007na, HP Spectre x360 - 13-ap0007ne, HP Spectre x360 - 13-ap0007nf, HP Spectre x360 - 13-ap0007nn, HP Spectre x360 - 13-ap0007no, HP Spectre x360 - 13-ap0007nx, HP Spectre x360 - 13-ap0007tu, HP Spectre x360 - 13-ap0007ur, HP Spectre x360 - 13-ap0008ca, HP Spectre x360 - 13-ap0008nf, HP Spectre x360 - 13-ap0008nn, HP Spectre x360 - 13-ap0008no, HP Spectre x360 - 13-ap0008nu, HP Spectre x360 - 13-ap0008nx, HP Spectre x360 - 13-ap0008tu, HP Spectre x360 - 13-ap0008ur, HP Spectre x360 - 13-ap0009nc, HP Spectre x360 - 13-ap0009ne, HP Spectre x360 - 13-ap0009nl, HP Spectre x360 - 13-ap0009no, HP Spectre x360 - 13-ap0009nx, HP Spectre x360 - 13-ap0009tu, HP Spectre x360 - 13-ap0009ur, HP Spectre x360 - 13-ap0010ca, HP Spectre x360 - 13-ap0010na, HP Spectre x360 - 13-ap0010ne, HP Spectre x360 - 13-ap0010nf, HP Spectre x360 - 13-ap0010nl, HP Spectre x360 - 13-ap0010nx, HP Spectre x360 - 13-ap0010tu, HP Spectre x360 - 13-ap0010ur, HP Spectre x360 - 13-ap0011na, HP Spectre x360 - 13-ap0011ne, HP Spectre x360 - 13-ap0011nf, HP Spectre x360 - 13-ap0011no, HP Spectre x360 - 13-ap0011ur, HP Spectre x360 - 13-ap0012nc, HP Spectre x360 - 13-ap0012ne, HP Spectre x360 - 13-ap0012nf, HP Spectre x360 - 13-ap0012nn, HP Spectre x360 - 13-ap0012no, HP Spectre x360 - 13-ap0012tu, HP Spectre x360 - 13-ap0012ur, HP Spectre x360 - 13-ap0013dx, HP Spectre x360 - 13-ap0013nf, HP Spectre x360 - 13-ap0013tu, HP Spectre x360 - 13-ap0013ur, HP Spectre x360 - 13-ap0014na, HP Spectre x360 - 13-ap0014nf, HP Spectre x360 - 13-ap0014tu, HP Spectre x360 - 13-ap0014ur, HP Spectre x360 - 13-ap0015na, HP Spectre x360 - 13-ap0015nf, HP Spectre x360 - 13-ap0015tu, HP Spectre x360 - 13-ap0015ur, HP Spectre x360 - 13-ap0016nf, HP Spectre x360 - 13-ap0016ng, HP Spectre x360 - 13-ap0016tu, HP Spectre x360 - 13-ap0016ur, HP Spectre x360 - 13-ap0017ng, HP Spectre x360 - 13-ap0017tu, HP Spectre x360 - 13-ap0017ur, HP Spectre x360 - 13-ap0018tu, HP Spectre x360 - 13-ap0018ur, HP Spectre x360 - 13-ap0019tu, HP Spectre x360 - 13-ap0019ur, HP Spectre x360 - 13-ap0020tu, HP Spectre x360 - 13-ap0020ur, HP Spectre x360 - 13-ap0021tu, HP Spectre x360 - 13-ap0021ur, HP Spectre x360 - 13-ap0022tu, HP Spectre x360 - 13-ap0023dx, HP Spectre x360 - 13-ap0023tu, HP Spectre x360 - 13-ap0024tu, HP Spectre x360 - 13-ap0025tu, HP Spectre x360 - 13-ap0026tu, HP Spectre x360 - 13-ap0027tu, HP Spectre x360 - 13-ap0028tu, HP Spectre x360 - 13-ap0029tu, HP Spectre x360 - 13-ap0030tu, HP Spectre x360 - 13-ap0031tu, HP Spectre x360 - 13-ap0032tu, HP Spectre x360 - 13-ap0033dx, HP Spectre x360 - 13-ap0033tu, HP Spectre x360 - 13-ap0034tu, HP Spectre x360 - 13-ap0035tu, HP Spectre x360 - 13-ap0036tu, HP Spectre x360 - 13-ap0037tu, HP Spectre x360 - 13-ap0038nr, HP Spectre x360 - 13-ap0038tu, HP Spectre x360 - 13-ap0039tu, HP Spectre x360 - 13-ap0040ca, HP Spectre x360 - 13-ap0040tu, HP Spectre x360 - 13-ap0041tu, HP Spectre x360 - 13-ap0042tu, HP Spectre x360 - 13-ap0043dx, HP Spectre x360 - 13-ap0043tu, HP Spectre x360 - 13-ap0044tu, HP Spectre x360 - 13-ap0045tu, HP Spectre x360 - 13-ap0046tu, HP Spectre x360 - 13-ap0047tu, HP Spectre x360 - 13-ap0048tu, HP Spectre x360 - 13-ap0049tu, HP Spectre x360 - 13-ap0050ca, HP Spectre x360 - 13-ap0050ng, HP Spectre x360 - 13-ap0050tu, HP Spectre x360 - 13-ap0051la, HP Spectre x360 - 13-ap0051tu, HP Spectre x360 - 13-ap0052tu, HP Spectre x360 - 13-ap0053tu, HP Spectre x360 - 13-ap0054tu, HP Spectre x360 - 13-ap0055tu, HP Spectre x360 - 13-ap0056tu, HP Spectre x360 - 13-ap0057tu, HP Spectre x360 - 13-ap0058tu, HP Spectre x360 - 13-ap0059tu, HP Spectre x360 - 13-ap0060tu, HP Spectre x360 - 13-ap0061tu, HP Spectre x360 - 13-ap0062tu, HP Spectre x360 - 13-ap0063tu, HP Spectre x360 - 13-ap0064tu, HP Spectre x360 - 13-ap0065tu, HP Spectre x360 - 13-ap0066tu, HP Spectre x360 - 13-ap0067tu, HP Spectre x360 - 13-ap0068tu, HP Spectre x360 - 13-ap0069tu, HP Spectre x360 - 13-ap0070tu, HP Spectre x360 - 13-ap0071tu, HP Spectre x360 - 13-ap0072tu, HP Spectre x360 - 13-ap0073tu, HP Spectre x360 - 13-ap0074tu, HP Spectre x360 - 13-ap0075tu, HP Spectre x360 - 13-ap0076tu, HP Spectre x360 - 13-ap0077tu, HP Spectre x360 - 13-ap0078tu, HP Spectre x360 - 13-ap0079tu, HP Spectre x360 - 13-ap0080tu, HP Spectre x360 - 13-ap0081tu, HP Spectre x360 - 13-ap0082tu, HP Spectre x360 - 13-ap0083tu, HP Spectre x360 - 13-ap0084tu, HP Spectre x360 - 13-ap0085tu, HP Spectre x360 - 13-ap0086tu, HP Spectre x360 - 13-ap0087tu, HP Spectre x360 - 13-ap0088tu, HP Spectre x360 - 13-ap0089tu, HP Spectre x360 - 13-ap0090tu, HP Spectre x360 - 13-ap0091tu, HP Spectre x360 - 13-ap0092tu, HP Spectre x360 - 13-ap0093tu, HP Spectre x360 - 13-ap0096tu, HP Spectre x360 - 13-ap0098tu, HP Spectre x360 - 13-ap0099tu, HP Spectre x360 - 13-ap0100nd, HP Spectre x360 - 13-ap0100tu, HP Spectre x360 - 13-ap0101ng, HP Spectre x360 - 13-ap0101tu, HP Spectre x360 - 13-ap0102ng, HP Spectre x360 - 13-ap0103tu, HP Spectre x360 - 13-ap0104ng, HP Spectre x360 - 13-ap0104tu, HP Spectre x360 - 13-ap0105tu, HP Spectre x360 - 13-ap0106tu, HP Spectre x360 - 13-ap0107tu, HP Spectre x360 - 13-ap0109ng, HP Spectre x360 - 13-ap0110ng, HP Spectre x360 - 13-ap0121ng, HP Spectre x360 - 13-ap0122ng, HP Spectre x360 - 13-ap0180nd, HP Spectre x360 - 13-ap0250nd, HP Spectre x360 - 13-ap0303ng, HP Spectre x360 - 13-ap0304ng, HP Spectre x360 - 13-ap0312ng, HP Spectre x360 - 13-ap0317ng, HP Spectre x360 - 13-ap0400nd, HP Spectre x360 - 13-ap0404nz, HP Spectre x360 - 13-ap0406nz, HP Spectre x360 - 13-ap0409nz, HP Spectre x360 - 13-ap0500nz, HP Spectre x360 - 13-ap0509nz, HP Spectre x360 - 13-ap0550nz, HP Spectre x360 - 13-ap0589na, HP Spectre x360 - 13-ap0590na, HP Spectre x360 - 13-ap0599na, HP Spectre x360 - 13-ap0609nz, HP Spectre x360 - 13-ap0708nz, HP Spectre x360 - 13-ap0800no, HP Spectre x360 - 13-ap0801no, HP Spectre x360 - 13-ap0802no, HP Spectre x360 - 13-ap0803no, HP Spectre x360 - 13-ap0807nz, HP Spectre x360 - 13-ap0809nz, HP Spectre x360 - 13-ap0857nz, HP Spectre x360 - 13-ap0897nz, HP Spectre x360 - 13-ap0900nz, HP Spectre x360 - 13-ap0902nz, HP Spectre x360 - 13-ap0904nz, HP Spectre x360 - 13-ap0950nz, HP Spectre x360 - 13-ap0991nz, HP Spectre x360 - 13-ap0997nb, HP Spectre x360 - 13-ap0998nb, HP Spectre x360 - 13-ap0999nb, HP Spectre x360 - 13t-ap000 CTO, HP Spectre x360 - 15-df000 CTO, HP Spectre x360 - 15-df0000nf, HP Spectre x360 - 15-df0000no, HP Spectre x360 - 15-df0000nv, HP Spectre x360 - 15-df0000nx, HP Spectre x360 - 15-df0000tx, HP Spectre x360 - 15-df0000ur, HP Spectre x360 - 15-df0001nf, HP Spectre x360 - 15-df0001nv, HP Spectre x360 - 15-df0001nx, HP Spectre x360 - 15-df0001tx, HP Spectre x360 - 15-df0002na, HP Spectre x360 - 15-df0002nf, HP Spectre x360 - 15-df0002no, HP Spectre x360 - 15-df0002nx, HP Spectre x360 - 15-df0002tx, HP Spectre x360 - 15-df0003nc, HP Spectre x360 - 15-df0003nx, HP Spectre x360 - 15-df0003tx, HP Spectre x360 - 15-df0004na, HP Spectre x360 - 15-df0004nc, HP Spectre x360 - 15-df0004ne, HP Spectre x360 - 15-df0004tx, HP Spectre x360 - 15-df0005na, HP Spectre x360 - 15-df0005ne, HP Spectre x360 - 15-df0005nf, HP Spectre x360 - 15-df0005no, HP Spectre x360 - 15-df0005tx, HP Spectre x360 - 15-df0006na, HP Spectre x360 - 15-df0006tx, HP Spectre x360 - 15-df0007tx, HP Spectre x360 - 15-df0008ca, HP Spectre x360 - 15-df0008nc, HP Spectre x360 - 15-df0008tx, HP Spectre x360 - 15-df0009nc, HP Spectre x360 - 15-df0009nf, HP Spectre x360 - 15-df0009tx, HP Spectre x360 - 15-df0010ca, HP Spectre x360 - 15-df0010nf, HP Spectre x360 - 15-df0010tx, HP Spectre x360 - 15-df0011na, HP Spectre x360 - 15-df0011nf, HP Spectre x360 - 15-df0011tx, HP Spectre x360 - 15-df0012na, HP Spectre x360 - 15-df0012tx, HP Spectre x360 - 15-df0013dx, HP Spectre x360 - 15-df0013tx, HP Spectre x360 - 15-df0014tx, HP Spectre x360 - 15-df0015tx, HP Spectre x360 - 15-df0015ur, HP Spectre x360 - 15-df0016na, HP Spectre x360 - 15-df0016tx, HP Spectre x360 - 15-df0017tx, HP Spectre x360 - 15-df0018tx, HP Spectre x360 - 15-df0019tx, HP Spectre x360 - 15-df0020tx, HP Spectre x360 - 15-df0021tx, HP Spectre x360 - 15-df0023dx, HP Spectre x360 - 15-df0025na, HP Spectre x360 - 15-df0025nb, HP Spectre x360 - 15-df0026na, HP Spectre x360 - 15-df0027nb, HP Spectre x360 - 15-df0028na, HP Spectre x360 - 15-df0028nb, HP Spectre x360 - 15-df0032nb, HP Spectre x360 - 15-df0037ur, HP Spectre x360 - 15-df0038ur, HP Spectre x360 - 15-df0044nb, HP Spectre x360 - 15-df0062nb, HP Spectre x360 - 15-df0065nr, HP Spectre x360 - 15-df0068nr, HP Spectre x360 - 15-df0100nd, HP Spectre x360 - 15-df0104ng, HP Spectre x360 - 15-df0106ng, HP Spectre x360 - 15-df0126ng, HP Spectre x360 - 15-df0180no, HP Spectre x360 - 15-df0303ng, HP Spectre x360 - 15-df0304ng, HP Spectre x360 - 15-df0322ng, HP Spectre x360 - 15-df0400nz, HP Spectre x360 - 15-df0500nd, HP Spectre x360 - 15-df0590na, HP Spectre x360 - 15-df0599na, HP Spectre x360 - 15-df0707nz, HP Spectre x360 - 15-df0709nz, HP Spectre x360 - 15-df0757nz, HP Spectre x360 - 15-df0797nz, HP Spectre x360 - 15-df0800no, HP Spectre x360 - 15-df0800nz, HP Spectre x360 - 15-df0801no, HP Spectre x360 - 15-df0850nz, HP Spectre x360 - 15-df0900nz, HP Spectre x360 - 15-df0950nz, HP Spectre x360 - 15-df0999nb, HP Spectre x360 - 15t-df000 CTO, HP Spectre x360 - 15t-df100 CTO

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06190284

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
País/región: América Central

hp-detect-load-my-device-portlet

Actions
Loading...