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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

ID de documento: c04035326

Versión: 1

Notebooks HP - La notebook se vuelve muy lenta después de permanecer encendida varios días

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 05-Dec-2013

Última actualización : 13-Dec-2013

DESCRIPTION
El equipo se vuelve demasiado lento después de permanecer encendido varios días. Reiniciar el equipo no resuelve el problema. Esto ocurre solo con la unidad de disco duro Seagate de 320 GB.

ÁMBITO
La información de este documento se aplica a las siguientes notebooks que tienen instalado el disco duro Seagate Julius de 320 GB:
Equipos:
  • Portátil Compaq 320
  • Portátil Compaq 325
  • Portátil Compaq 420
  • Portátil Compaq 421
  • Portátil Compaq 435
  • Portátil Compaq 436
  • Portátil Compaq 620
  • PC Compaq Mini serie 110c-1000
  • PC Compaq Mini serie 311c-1000
  • PC Compaq Mini serie CQ10-600
  • PC Compaq Mini serie CQ10-800
  • Portátil Compaq Presario serie CQ32-200
  • Portátil Compaq Presario serie CQ40-000
  • Portátil Compaq Presario serie CQ42-200
  • Portátil Compaq Presario serie CQ42-300
  • Portátil Compaq Presario serie CQ42-300
  • Portátil Compaq Presario serie CQ42-400
  • Portátil Compaq Presario serie CQ45-100
  • Portátil Compaq Presario serie CQ45-200
  • Portátil Compaq Presario serie CQ45-300
  • Portátil Compaq Presario serie CQ45-400
  • Portátil Compaq Presario serie CQ56-100
  • Portátil Compaq Presario serie CQ56-100
  • Portátil Compaq Presario serie CQ56-200
  • Portátil Compaq Presario serie CQ56-200
  • Portátil Compaq Presario serie CQ60-100
  • Portátil Compaq Presario serie CQ60-200
  • Portátil Compaq Presario serie CQ60-300
  • Portátil Compaq Presario serie CQ60-400
  • Portátil Compaq Presario serie CQ60-600
  • Portátil Compaq Presario serie CQ62-300
  • Portátil Compaq Presario serie CQ62-300
  • Portátil Compaq Presario serie CQ62-400
  • Portátil Compaq Presario serie CQ62-400
  • Portátil Compaq Presario serie CQ62-400
  • Portátil Compaq Presario serie CQ62-a00
  • Portátil Compaq Presario serie CQ70-200
  • Portátil Compaq Presario serie CQ71-100
  • Portátil Compaq Presario serie CQ71-200
  • Portátil Compaq Presario serie CQ71-300
  • Portátil Compaq Presario serie CQ72-100
  • Portátil HP 3125
  • Portátil HP 420
  • Portátil HP 421
  • Portátil HP 425
  • Portátil HP 430
  • Portátil HP 431
  • Portátil HP 435
  • Portátil HP 620
  • Portátil HP 625
  • Portátil HP 630
  • Portátil HP 631
  • Portátil HP 631
  • Portátil HP 635
  • Portátil HP 635
  • Portátil HP Compaq 2230s
  • Portátil HP EliteBook 2170p
  • Portátil HP EliteBook 2560p
  • Portátil HP EliteBook 2570p
  • Portátil HP EliteBook 2570p
  • Tablet HP EliteBook 2760p
  • Portátil HP EliteBook 8460p
  • Estación de trabajo portátil HP EliteBook 8460w
  • Portátil HP EliteBook 8470p
  • Estación de trabajo portátil HP EliteBook 8470w
  • Portátil HP EliteBook 8560p
  • Estación de trabajo portátil HP EliteBook 8560w
  • Portátil HP EliteBook 8570p
  • Estación de trabajo portátil HP EliteBook 8570w
  • Estación de trabajo portátil HP EliteBook 8760w
  • Estación de trabajo portátil HP EliteBook 8770w
  • Portátil HP EliteBook Folio 9470m
  • Ultrabook HP EliteBook Folio 9470m
  • Ultrabook HP EliteBook Folio 9470m
  • Portátil HP Envy serie 14-1000
  • Portátil HP ENVY serie 14-1000
  • Portátil HP ENVY serie 14-1100 Beats Edition
  • Portátil HP ENVY serie 14-1100 Beats Edition
  • Portátil HP ENVY serie 14-1100 Beats Edition
  • Portátil HP ENVY serie 14-1100
  • Portátil HP ENVY serie 14-1100
  • Portátil HP ENVY serie 14-1100
  • Portátil HP ENVY serie 14-1100
  • Portátil HP ENVY serie 14-1200 Beats Edition
  • Portátil HP ENVY serie 14-1200
  • Portátil HP ENVY serie 14-2000 Beats Edition
  • Portátil HP ENVY serie 14-2000
  • Portátil HP ENVY serie 15-3000
  • Portátil HP ENVY serie 15-3000
  • Portátil HP ENVY serie 15-3200
  • Portátil HP ENVY serie 17-1100
  • Portátil HP ENVY serie 17-1100
  • Portátil HP ENVY serie 17-2000 edición 3D
  • Portátil HP ENVY serie 17-2000
  • Portátil HP ENVY serie 17-3000 edición 3D
  • Portátil HP ENVY serie 17-3000
  • Portátil HP ENVY serie 17-3000
  • Portátil HP ENVY serie 17-3200 edición 3D
  • Portátil HP ENVY serie 17-3200
  • Portátil HP ENVY serie 4-1000
  • Sleekbook HP ENVY 4-1200
  • Ultrabook HP ENVY 4-1200
  • Portátil HP ENVY serie 6-1000
  • Sleekbook HP ENVY 6-1200
  • Ultrabook HP ENVY 6-1200
  • Portátil HP ENVY serie dv4-5200
  • Portátil HP ENVY serie dv6-7200
  • Portátil HP ENVY serie dv7-7200
  • Portátil HP ENVY serie dv7-7200
  • Portátil HP ENVY serie dv7-7200 Quad Edition
  • Portátil HP ENVY serie dv7-7200 Select Edition
  • Portátil HP ENVY serie m4-1100
  • Portátil HP ENVY serie m6-1100
  • Portátil HP ENVY serie m6-1100
  • Portátil HP ENVY serie m6-1200
  • Ultrabook HP ENVY Pro
  • Sleekbook HP ENVY 4-1000
  • Sleekbook HP ENVY 4-1000
  • Sleekbook HP ENVY 4-1100
  • Sleekbook HP ENVY 6-1000
  • Sleekbook HP ENVY 6-1000
  • Sleekbook HP ENVY 6-1100
  • Sleekbook HP ENVY 6-1100
  • Sleekbook HP ENVY TouchSmart 4-1200
  • Ultrabook HP ENVY TouchSmart 4-1200
  • Sleekbook HP ENVY TouchSmart 4-1100
  • Ultrabook HP ENVY TouchSmart 4-1100
  • Ultrabook HP ENVY 4-1000
  • Ultrabook HP ENVY 4-1100
  • Ultrabook HP ENVY 6-1000
  • Ultrabook HP ENVY 6-1000
  • Ultrabook HP ENVY 6-1100
  • Portátil HP serie G32-200
  • Portátil HP serie G32-300
  • Portátil HP serie G42-200
  • Portátil HP serie G42-300
  • Portátil HP serie G42-300
  • Portátil HP serie G42-400
  • Portátil HP serie G42-400
  • Portátil HP serie G56-100
  • Portátil HP serie G56-100
  • Portátil HP serie G56-100
  • Portátil HP serie G56-200
  • Portátil HP serie G60-100
  • Portátil HP serie G60-200
  • Portátil HP serie G60-500
  • Portátil HP serie G60-600
  • Portátil HP serie G62-300
  • Portátil HP serie G62-300
  • Portátil HP serie G62-400
  • Portátil HP serie G62-400
  • Portátil HP serie G62-400
  • Portátil HP serie G62-a00
  • Portátil HP serie G62-a00
  • Portátil HP serie G62-b00
  • Portátil HP serie G70-100
  • Portátil HP serie G70-200
  • Portátil HP serie G71-300
  • Portátil HP serie G72-100
  • Portátil HP serie G72-b00
  • Portátil HP serie G72-c00
  • Portátil HP HDX serie X16-1000 Premium
  • Portátil HP HDX serie X16-1100 Premium
  • Portátil HP HDX serie X16-1100 Premium
  • Portátil HP HDX serie X16-1200 Premium
  • Portátil HP HDX serie X16-1200 Premium
  • Portátil HP HDX serie X16-1300 Premium
  • Portátil HP HDX serie X18-1000 Premium
  • Portátil HP HDX serie X18-1100 Premium
  • Portátil HP HDX serie X18-1200 Premium
  • Portátil HP HDX serie X18-1200 Premium
  • Portátil HP HDX serie X18-1300 Premium
  • Portátil HP serie HDX16-1000
  • Portátil HP serie HDX16-1100
  • Portátil HP serie HDX18-1000
  • PC HP Mini serie 110-1000
  • PC HP Mini serie 110-3500
  • PC HP Mini serie 110-3600
  • PC HP Mini serie 110-3700
  • Portátil HP Mini 1101
  • PC HP Mini serie 210-2000
  • PC HP Mini serie 210-2000
  • PC HP Mini serie 210-2100
  • PC HP Mini serie 210-2200
  • PC HP Mini serie 311-1000
  • Portátil HP Pavilion serie 14-10000
  • Sleekbook HP Pavilion 14-b100
  • Sleekbook HP Pavilion 14-b100
  • Ultrabook HP Pavilion 14-b100
  • Sleekbook HP Pavilion 15-b100
  • Sleekbook HP Pavilion 15-b100
  • Ultrabook HP Pavilion 15-b100
  • Portátil HP Pavilion serie dm1-2000 Entertainment
  • Portátil HP Pavilion serie dm1-3000 Entertainment
  • Portátil HP Pavilion serie dm1-3200 Entertainment
  • Portátil HP Pavilion serie dm1-4000 Entertainment
  • Portátil HP Pavilion serie dm1-4000 Entertainment
  • Portátil HP Pavilion serie dm1-4100 por Alexandre Herchcovitch Entertainment
  • Portátil HP Pavilion serie dm1-4100 Entertainment
  • Portátil HP Pavilion serie dm1-4100 Entertainment
  • Portátil HP Pavilion serie dm1-4100 Entertainment
  • Portátil HP Pavilion serie dm1-4100 Entertainment
  • Portátil HP Pavilion serie dm1-4200 Entertainment
  • Portátil HP Pavilion serie dm1-4200 Entertainment
  • Portátil HP Pavilion serie dm1-4300
  • Portátil HP Pavilion serie dm1-4400
  • Portátil HP Pavilion serie dm3-2100 Entertainment
  • Portátil HP Pavilion serie dm3-3000 Entertainment
  • Portátil HP Pavilion serie dm3t-3000 Entertainment
  • Portátil HP Pavilion serie dm4-1000 Entertainment
  • Portátil HP Pavilion serie dm4-1100 Entertainment
  • Portátil HP Pavilion serie dm4-1200 Entertainment
  • Portátil HP Pavilion serie dm4-1300 Entertainment
  • Portátil HP Pavilion serie dm4-2000 Entertainment
  • Portátil HP Pavilion serie dm4-2100 Entertainment
  • Portátil HP Pavilion serie dm4-3000 Beats Edition Entertainment
  • Portátil HP Pavilion serie dm4-3000 Entertainment Beats Edition
  • Portátil HP Pavilion serie dm4-3000 Entertainment
  • Portátil HP Pavilion serie dm4-3100 Beats Edition Entertainment
  • Portátil HP Pavilion serie dm4-3100 Entertainment
  • Portátil HP Pavilion serie dv3-4100 Entertainment
  • Portátil HP Pavilion serie dv3-4200 Entertainment
  • Portátil HP Pavilion serie dv3-4300 Entertainment
  • Portátil HP Pavilion serie dv3500 Entertainment
  • Portátil HP Pavilion serie dv3600 Entertainment
  • Portátil HP Pavilion serie dv3600 Entertainment
  • Portátil HP Pavilion serie dv3700 Entertainment
  • Portátil HP Pavilion serie dv3800 Entertainment
  • Portátil HP Pavilion serie dv4-1000 Entertainment
  • Portátil HP Pavilion serie dv4-1100 Entertainment
  • Portátil HP Pavilion serie dv4-1100 Entertainment edición especial
  • Portátil HP Pavilion serie dv4-1200 Entertainment
  • Portátil HP Pavilion serie dv4-1200 Entertainment
  • Portátil HP Pavilion serie dv4-1200 Entertainment edición especial
  • Portátil HP Pavilion serie dv4-1300 Entertainment
  • Portátil HP Pavilion serie dv4-1400 Entertainment
  • Portátil HP Pavilion serie dv4-1500 Entertainment
  • Portátil HP Pavilion serie dv4-3000 Entertainment
  • Portátil HP Pavilion serie dv4-3100 Entertainment
  • Portátil HP Pavilion serie dv4-4000 Entertainment
  • Portátil HP Pavilion serie dv4-4000 Entertainment
  • Portátil HP Pavilion serie dv4-4100 Entertainment
  • Portátil HP Pavilion serie dv4-4200 Entertainment
  • Portátil HP Pavilion serie dv4-5000 Entertainment
  • Portátil HP Pavilion serie dv4-5100 Entertainment
  • Portátil HP Pavilion serie dv4-5a00 Entertainment
  • Portátil HP Pavilion serie dv5-2000 Entertainment
  • Portátil HP Pavilion serie dv5-2100 Entertainment
  • Portátil HP Pavilion serie dv6-1000 Entertainment
  • Portátil HP Pavilion serie dv6-1000 Entertainment
  • Portátil HP Pavilion serie dv6-1100 Entertainment
  • Portátil HP Pavilion serie dv6-1200 Entertainment
  • Portátil HP Pavilion serie dv6-1200 Entertainment
  • Portátil HP Pavilion serie dv6-1300 Entertainment
  • Portátil HP Pavilion serie dv6-2000 Entertainment
  • Portátil HP Pavilion serie dv6-3100 Entertainment
  • Portátil HP Pavilion serie dv6-3100 Entertainment
  • Portátil HP Pavilion serie dv6-3100 Entertainment edición Select
  • Portátil HP Pavilion serie dv6-3200 Entertainment
  • Portátil HP Pavilion serie dv6-3200 Entertainment
  • Portátil HP Pavilion serie dv6-3200 Entertainment
  • Portátil HP Pavilion serie dv6-3200 Entertainment
  • Portátil HP Pavilion serie dv6-3200 Entertainment edición Select
  • Portátil HP Pavilion serie dv6-4000 Entertainment
  • Portátil HP Pavilion serie dv6-6000 Entertainment
  • Portátil HP Pavilion serie dv6-6000 Entertainment
  • Portátil HP Pavilion serie dv6-6100 Entertainment
  • Portátil HP Pavilion serie dv6-6100 Entertainment
  • Portátil HP Pavilion serie dv6-6100 Entertainment edición Quad
  • Portátil HP Pavilion serie dv6-6100 Entertainment edición Select
  • Portátil HP Pavilion serie dv6-6200 Entertainment
  • Portátil HP Pavilion serie dv6-6200 Entertainment
  • Portátil HP Pavilion serie dv6-6b00 Entertainment
  • Portátil HP Pavilion serie dv6-6b00 Entertainment
  • Portátil HP Pavilion serie dv6-6b00 Entertainment edición Quad
  • Portátil HP Pavilion serie dv6-6b00 Entertainment edición Quad
  • Portátil HP Pavilion serie dv6-6b00 Entertainment edición Select
  • Portátil HP Pavilion serie dv6-6c00 Entertainment
  • Portátil HP Pavilion serie dv6-6c00 Entertainment
  • Portátil HP Pavilion serie dv6-6c00 Entertainment edición Quad
  • Portátil HP Pavilion serie dv6-6c00 Entertainment edición Quad
  • Portátil HP Pavilion serie dv6-6c00 Select Edition Entertainment
  • Portátil HP Pavilion serie dv6-7000 Entertainment
  • Portátil HP Pavilion serie dv6-7000 Entertainment
  • Portátil HP Pavilion serie dv6-7000 Entertainment edición Quad
  • Portátil HP Pavilion serie dv6-7000 Entertainment edición Select
  • Portátil HP Pavilion serie dv6-7100 Entertainment
  • Portátil HP Pavilion serie dv6-7100 Entertainment
  • Portátil HP Pavilion serie dv6-7100 Entertainment
  • Portátil HP Pavilion serie dv7-1200 Entertainment
  • Portátil HP Pavilion serie dv7-2000 Entertainment
  • Portátil HP Pavilion serie dv7-2000 Entertainment
  • Portátil HP Pavilion serie dv7-2100 Entertainment
  • Portátil HP Pavilion serie dv7-2100 Entertainment
  • Portátil HP Pavilion serie dv7-2200 Entertainment
  • Portátil HP Pavilion serie dv7-3000 Entertainment
  • Portátil HP Pavilion serie dv7-3000 Entertainment
  • Portátil HP Pavilion serie dv7-4100 Entertainment
  • Portátil HP Pavilion serie dv7-4100 Entertainment
  • Portátil HP Pavilion serie dv7-4200 Entertainment
  • Portátil HP Pavilion serie dv7-4200 Entertainment
  • Portátil HP Pavilion serie dv7-4200 Entertainment
  • Portátil HP Pavilion serie dv7-4300 Entertainment
  • Portátil HP Pavilion serie dv7-5000 Entertainment
  • Portátil HP Pavilion serie dv7-6000 Entertainment
  • Portátil HP Pavilion serie dv7-6000 Entertainment
  • Portátil HP Pavilion serie dv7-6000 Entertainment
  • Portátil HP Pavilion serie dv7-6100 Entertainment
  • Portátil HP Pavilion serie dv7-6100 Entertainment
  • Portátil HP Pavilion serie dv7-6100 Entertainment
  • Portátil HP Pavilion serie dv7-6100 Entertainment edición Quad
  • Portátil HP Pavilion serie dv7-6200 Entertainment
  • Portátil HP Pavilion serie dv7-6200 Entertainment edición Quad
  • Portátil HP Pavilion serie dv7-6b00 Entertainment
  • Portátil HP Pavilion serie dv7-6b00 Entertainment
  • Portátil HP Pavilion serie dv7-6b00 Entertainment
  • Portátil HP Pavilion serie dv7-6b00 Entertainment edición Quad
  • Portátil HP Pavilion serie dv7-6c00 Entertainment
  • Portátil HP Pavilion serie dv7-6c00 Quad Edition Entertainment
  • Portátil HP Pavilion serie dv7-7000 Entertainment
  • Portátil HP Pavilion serie dv7-7000 Entertainment
  • Portátil HP Pavilion serie dv7-7000 Entertainment edición Quad
  • Portátil HP Pavilion serie dv7-7000 Entertainment edición Select
  • Portátil HP Pavilion serie dv7-7100 Entertainment
  • Portátil HP Pavilion serie dv7-7100 Entertainment
  • Portátil HP Pavilion serie dv7-7100 Entertainment
  • Portátil HP Pavilion serie g4-1000
  • Portátil HP Pavilion serie g4-1000
  • Portátil HP Pavilion serie g4-1100
  • Portátil HP Pavilion serie g4-1100
  • Portátil HP Pavilion serie g4-1200
  • Portátil HP Pavilion serie g4-1200
  • Portátil HP Pavilion serie g4-1200
  • Portátil HP Pavilion serie g4-1300
  • Portátil HP Pavilion serie g4-1300
  • Portátil HP Pavilion serie g4-1300
  • Portátil HP Pavilion serie g4-1400
  • Portátil HP Pavilion serie g4-2000
  • Portátil HP Pavilion serie g4-2000
  • Portátil HP Pavilion serie g4-2000
  • Portátil HP Pavilion serie g4-2100
  • Portátil HP Pavilion serie g4-2100
  • Portátil HP Pavilion serie g4-2200
  • Portátil HP Pavilion serie g4-2200
  • Portátil HP Pavilion serie g4-2300
  • Portátil HP Pavilion serie g6-1000
  • Portátil HP Pavilion serie g6-1100
  • Portátil HP Pavilion serie g6-1200
  • Portátil HP Pavilion serie g6-1200
  • Portátil HP Pavilion serie g6-1300
  • Portátil HP Pavilion serie g6-1300
  • Portátil HP Pavilion serie g6-1a00
  • Portátil HP Pavilion serie g6-1a00
  • Portátil HP Pavilion serie g6-1a00
  • Portátil HP Pavilion serie g6-1b00
  • Portátil HP Pavilion serie g6-1b00
  • Portátil HP Pavilion serie g6-1c00
  • Portátil HP Pavilion serie g6-1c00
  • Portátil HP Pavilion serie g6-1d00
  • Portátil HP Pavilion serie g6-1d00
  • Portátil HP Pavilion serie g6-2000
  • Portátil HP Pavilion serie g6-2000
  • Portátil HP Pavilion serie g6-2000 Select Edition
  • Portátil HP Pavilion serie g6-2100
  • Portátil HP Pavilion serie g6-2100
  • Portátil HP Pavilion serie g6-2200
  • Portátil HP Pavilion serie g6-2200
  • Portátil HP Pavilion serie g6-2200 Select Edition
  • Portátil HP Pavilion serie g6-2300
  • Portátil HP Pavilion serie g6-2300
  • Portátil HP Pavilion serie g6-2300 Select Edition
  • Portátil HP Pavilion serie g7-1000
  • Portátil HP Pavilion serie g7-1100
  • Portátil HP Pavilion serie g7-1200
  • Portátil HP Pavilion serie g7-1200
  • Portátil HP Pavilion serie g7-1300
  • Portátil HP Pavilion serie g7-1300
  • Portátil HP Pavilion serie g7-2000
  • Portátil HP Pavilion serie g7-2000
  • Portátil HP Pavilion serie g7-2100
  • Portátil HP Pavilion serie g7-2100
  • Portátil HP Pavilion serie g7-2100
  • Portátil HP Pavilion serie g7-2200
  • Portátil HP Pavilion serie g7-2200
  • Portátil HP Pavilion serie g7-2300
  • Portátil HP Pavilion serie g7-2300
  • Portátil HP Pavilion serie m6-1000 Entertainment
  • Portátil HP Pavilion serie m6-1000 Entertainment
  • Portátil HP Pavilion serie m7-1000 Entertainment
  • Sleekbook HP Pavilion 14-b000
  • Sleekbook HP Pavilion 14-b000
  • Sleekbook HP Pavilion 15-b000
  • Sleekbook HP Pavilion 15-b000
  • Sleekbook HP Pavilion TouchSmart 15-b000
  • Sleekbook HP Pavilion TouchSmart 15-b100
  • Sleekbook HP Pavilion TouchSmart 15-b100
  • Ultrabook HP Pavilion 14-b000
  • Ultrabook HP Pavilion 15-b000
  • Portátil HP ProBook 2570p
  • Portátil HP ProBook 4230s
  • Portátil HP ProBook 4310s
  • Portátil HP ProBook 4311s
  • Portátil HP ProBook 4320s
  • Portátil HP ProBook 4321s
  • Portátil HP ProBook 4325s
  • Portátil HP ProBook 4326s
  • Portátil HP ProBook 4330s
  • Portátil HP ProBook 4331s
  • Portátil HP ProBook 4340s
  • Portátil HP ProBook 4341s
  • Portátil HP ProBook 440 G0
  • Portátil HP ProBook 4410s
  • Portátil HP ProBook 4420s
  • Portátil HP ProBook 4425s
  • Portátil HP ProBook 4430s
  • Portátil HP ProBook 4431s
  • Portátil HP ProBook 4435s
  • Portátil HP ProBook 4436s
  • Portátil HP ProBook 4440s
  • Portátil HP ProBook 4441s
  • Portátil HP ProBook 4445s
  • Portátil HP ProBook 4446s
  • Portátil HP ProBook 445 G1
  • Portátil HP ProBook 450 G0
  • Portátil HP ProBook 4520s
  • Portátil HP ProBook 4525s
  • Portátil HP ProBook 4530s
  • Portátil HP ProBook 4535s
  • Portátil HP ProBook 4540s
  • Portátil HP ProBook 4545s
  • Portátil HP ProBook 455 G1
  • Portátil HP ProBook 470 G0
  • Portátil HP ProBook 4710s
  • Portátil HP ProBook 4720s
  • Portátil HP ProBook 4730s
  • Portátil HP ProBook 4740s
  • Portátil HP ProBook 5330m
  • Portátil HP ProBook 6360b
  • Portátil HP ProBook 6460b
  • Portátil HP ProBook 6465b
  • Portátil HP ProBook 6470b
  • Portátil HP ProBook 6475b
  • Portátil HP ProBook 6560b
  • Portátil HP ProBook 6565b
  • Portátil HP ProBook 6570b
  • Ultrabook HP Spectre XT TouchSmart 15-4100
  • Ultrabook HP Spectre XT TouchSmart 15-4000
  • Portátil HP TouchSmart serie tm2-2100
  • Portátil HP TouchSmart serie tm2-2200
  • Portátil HP TouchSmart serie tx2-1000
  • Portátil HP TouchSmart serie tx2-1100
  • Portátil HP TouchSmart serie tx2-1200
  • Portátil HP TouchSmart serie tx2-1300
  • Portátil HP TouchSmart serie tx2-1300
Sistemas operativos:
  • Microsoft Windows 7 Enterprise (64 bits)
Unidad de disco duro:
  • ST320LT007-9ZV142, Seagate 320GB
RESOLUCIÓN
Para resolver este problema, descargue e instale el siguiente SoftPaq:
Descripción del SoftPaq
Notas de publicación
Descarga de SoftPaq
Actualización de firmware de la unidad de disco duro de Seagate
Versión: 0006HPM1
Revisión: A
nota:
Es posible que se encuentre disponible una versión más reciente de este software. Busque las versiones más recientes en http://www.hp.com/.

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 421 Notebook PC, Compaq 435 Notebook PC, Compaq 436 Notebook PC, Compaq 620 Notebook PC, Compaq Mini 110c-1000 PC series, Compaq Mini 311c-1000 PC series, Compaq Mini CQ10-600 PC series, Compaq Mini CQ10-800 PC series, Compaq Presario CQ32-200 Notebook PC series, Compaq Presario CQ40-100 Notebook PC series, Compaq Presario CQ40-200 Notebook PC series, Compaq Presario CQ40-300 Notebook PC series, Compaq Presario CQ40-400 Notebook PC series, Compaq Presario CQ40-500 Notebook PC series, Compaq Presario CQ40-600 Notebook PC series, Compaq Presario CQ42-200 Notebook PC series, Compaq Presario CQ42-300 Notebook PC series, Compaq Presario CQ42-400 Notebook PC series, Compaq Presario CQ45-100 Notebook PC series, Compaq Presario CQ45-200 Notebook PC series, Compaq Presario CQ45-300 Notebook PC series, Compaq Presario CQ45-400 Notebook PC series, Compaq Presario CQ56-100 Notebook PC series, Compaq Presario CQ56-200 Notebook PC series, Compaq Presario CQ60-100 Notebook PC series, Compaq Presario CQ60-200 Notebook PC series, Compaq Presario CQ60-300 Notebook PC series, Compaq Presario CQ60-400 Notebook PC series, Compaq Presario CQ60-600 Notebook PC series, Compaq Presario CQ62-300 Notebook PC series, Compaq Presario CQ62-400 Notebook PC series, Compaq Presario CQ62-a00 Notebook PC series, Compaq Presario CQ70-200 Notebook PC series, Compaq Presario CQ71-100 Notebook PC series, Compaq Presario CQ71-200 Notebook PC series, Compaq Presario CQ71-300 Notebook PC series, Compaq Presario CQ72-100 Notebook PC series (deleted), HP 3125 Notebook PC, HP 420 Notebook PC, HP 421 Notebook PC, HP 425 Notebook PC, HP 430 Notebook PC, HP 431 Notebook PC, HP 435 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP 630 Notebook PC, HP 631 Notebook PC, HP 635 Notebook PC, HP Compaq 2230s Notebook PC, HP ENVY 14-1000 Notebook PC series, HP ENVY 14-1100 Beats Edition Notebook PC series, HP ENVY 14-1100 Notebook PC series, HP ENVY 14-1200 Beats Edition Notebook PC series, HP ENVY 14-1200 Notebook PC series, HP ENVY 14-2000 Beats Edition Notebook PC series, HP ENVY 14-2000 Notebook PC series, HP ENVY 15-3000 Notebook PC series, HP ENVY 15-3200 Notebook PC series, HP ENVY 17-1100 Notebook PC series, HP ENVY 17-2000 3D Edition Notebook PC series, HP ENVY 17-2000 Notebook PC series, HP ENVY 17-3000 3D Edition Notebook PC series, HP ENVY 17-3000 Notebook PC series, HP ENVY 17-3200 3D Edition Notebook PC series, HP ENVY 17-3200 Notebook PC series, HP ENVY 4-1000 Notebook PC series, HP ENVY 4-1200 Sleekbook, HP ENVY 4-1200 Ultrabook, HP ENVY 6-1000 Notebook PC series, HP ENVY 6-1200 Sleekbook, HP ENVY 6-1200 Ultrabook, HP ENVY Pro Ultrabook, HP ENVY Sleekbook 4-1000, HP ENVY Sleekbook 4-1100, HP ENVY Sleekbook 6-1000, HP ENVY Sleekbook 6-1100, HP ENVY TouchSmart 4-1200 Sleekbook, HP ENVY TouchSmart 4-1200 Ultrabook, HP ENVY TouchSmart Sleekbook 4-1100, HP ENVY TouchSmart Ultrabook 4-1100, HP ENVY Ultrabook 4-1000, HP ENVY Ultrabook 4-1100, HP ENVY Ultrabook 6-1000, HP ENVY Ultrabook 6-1100, HP ENVY dv4-5200 Notebook PC series, HP ENVY dv6-7200 Notebook PC series, HP ENVY dv7-7200 Notebook PC series, HP ENVY dv7-7200 Quad Edition Notebook PC series, HP ENVY dv7-7200 Select Edition Notebook PC series, HP ENVY m4-1100 Notebook PC series, HP ENVY m6-1100 Notebook PC series, HP ENVY m6-1200 Notebook PC series, HP EliteBook 2170p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP G32-200 Notebook PC series, HP G32-300 Notebook PC series, HP G42-200 Notebook PC series, HP G42-300 Notebook PC series, HP G42-400 Notebook PC series, HP G56-100 Notebook PC series, HP G56-200 Notebook PC series, HP G60-100 Notebook PC series, HP G60-200 Notebook PC series, HP G60-500 Notebook PC series, HP G60-600 Notebook PC series, HP G62-300 Notebook PC series, HP G62-400 Notebook PC series, HP G62-a00 Notebook PC series, HP G62-b00 Notebook PC series, HP G70-100 Notebook PC series, HP G70-200 Notebook PC series, HP G71-300 Notebook PC series, HP G72-100 Notebook PC series, HP G72-b00 Notebook PC series, HP G72-c00 Notebook PC series, HP HDX X16-1000 Premium Notebook PC series, HP HDX X16-1100 Premium Notebook PC series, HP HDX X16-1200 Premium Notebook PC series, HP HDX X16-1300 Premium Notebook PC series, HP HDX X18-1000 Premium Notebook PC series, HP HDX X18-1100 Premium Notebook PC series, HP HDX X18-1200 Premium Notebook PC series, HP HDX X18-1300 Premium Notebook PC series, HP Mini 110-1000 PC series, HP Mini 110-3500 PC series, HP Mini 110-3600 PC series, HP Mini 110-3700 PC series, HP Mini 1101, HP Mini 210-2000 PC series, HP Mini 210-2100 PC series, HP Mini 210-2200 PC series, HP Mini 311-1000 PC series, HP Pavilion 14-b100 Sleekbook, HP Pavilion 14-b100 Ultrabook, HP Pavilion 15-b100 Sleekbook, HP Pavilion 15-b100 Ultrabook, HP Pavilion Sleekbook 14-b000, HP Pavilion Sleekbook 15-b000, HP Pavilion TouchSmart 15-b000 Sleekbook, HP Pavilion TouchSmart 15-b100 Sleekbook, HP Pavilion Ultrabook 14-b000, HP Pavilion Ultrabook 15-b000, HP Pavilion dm1-2000 Entertainment Notebook PC series, HP Pavilion dm1-3000 Entertainment Notebook PC series, HP Pavilion dm1-3200 Entertainment Notebook PC series, HP Pavilion dm1-4000 Entertainment Notebook PC series, HP Pavilion dm1-4100 Entertainment Notebook PC series, HP Pavilion dm1-4100 by Alexandre Herchcovitch Entertainment Notebook PC series, HP Pavilion dm1-4200 Entertainment Notebook PC series, HP Pavilion dm1-4300 Notebook PC series, HP Pavilion dm1-4400 Notebook PC series, HP Pavilion dm3-2100 Entertainment Notebook PC series, HP Pavilion dm3-3000 Entertainment Notebook PC series, HP Pavilion dm4-1000 Entertainment Notebook PC series, HP Pavilion dm4-1100 Entertainment Notebook PC series, HP Pavilion dm4-1200 Entertainment Notebook PC series, HP Pavilion dm4-1300 Entertainment Notebook PC series, HP Pavilion dm4-2000 Entertainment Notebook PC series, HP Pavilion dm4-2100 Entertainment Notebook PC series, HP Pavilion dm4-3000 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3000 Entertainment Notebook PC series, HP Pavilion dm4-3100 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3100 Entertainment Notebook PC series, HP Pavilion dv3-4100 Entertainment Notebook PC series, HP Pavilion dv3-4200 Entertainment Notebook PC series, HP Pavilion dv3-4300 Entertainment Notebook PC series, HP Pavilion dv3500 Entertainment Notebook PC series, HP Pavilion dv3600 Entertainment Notebook PC series, HP Pavilion dv3700 Entertainment Notebook PC series, HP Pavilion dv3800 Entertainment Notebook PC series, HP Pavilion dv4-1000 Entertainment Notebook PC series, HP Pavilion dv4-1100 Entertainment Notebook PC series, HP Pavilion dv4-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1200 Entertainment Notebook PC series, HP Pavilion dv4-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1300 Entertainment Notebook PC series, HP Pavilion dv4-1400 Entertainment Notebook PC series, HP Pavilion dv4-1500 Entertainment Notebook PC series, HP Pavilion dv4-3000 Entertainment Notebook PC series, HP Pavilion dv4-3100 Entertainment Notebook PC series, HP Pavilion dv4-4000 Entertainment Notebook PC series, HP Pavilion dv4-4100 Entertainment Notebook PC series, HP Pavilion dv4-4200 Entertainment Notebook PC series, HP Pavilion dv4-5000 Entertainment Notebook PC series, HP Pavilion dv4-5100 Entertainment Notebook PC series, HP Pavilion dv4-5a00 Entertainment Notebook PC series, HP Pavilion dv5-2000 Entertainment Notebook PC series, HP Pavilion dv5-2100 Entertainment Notebook PC series, HP Pavilion dv6-1000 Entertainment Notebook PC series, HP Pavilion dv6-1100 Entertainment Notebook PC series, HP Pavilion dv6-1200 Entertainment Notebook PC series, HP Pavilion dv6-1300 Entertainment Notebook PC series, HP Pavilion dv6-2000 Entertainment Notebook PC series, HP Pavilion dv6-3100 Entertainment Notebook PC series, HP Pavilion dv6-3100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-3200 Entertainment Notebook PC series, HP Pavilion dv6-3200 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-4000 Entertainment Notebook PC series, HP Pavilion dv6-6000 Entertainment Notebook PC series, HP Pavilion dv6-6100 Entertainment Notebook PC series, HP Pavilion dv6-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6200 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Entertainment Notebook PC series, HP Pavilion dv6-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-7000 Entertainment Notebook PC series, HP Pavilion dv6-7000 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-7000 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-7100 Entertainment Notebook PC series, HP Pavilion dv7-1200 Entertainment Notebook PC series, HP Pavilion dv7-2000 Entertainment Notebook PC series, HP Pavilion dv7-2100 Entertainment Notebook PC series, HP Pavilion dv7-2200 Entertainment Notebook PC series, HP Pavilion dv7-3000 Entertainment Notebook PC series, HP Pavilion dv7-4100 Entertainment Notebook PC series, HP Pavilion dv7-4200 Entertainment Notebook PC series, HP Pavilion dv7-4300 Entertainment Notebook PC series, HP Pavilion dv7-5000 Entertainment Notebook PC series, HP Pavilion dv7-6000 Entertainment Notebook PC series, HP Pavilion dv7-6100 Entertainment Notebook PC series, HP Pavilion dv7-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6200 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6b00 Entertainment Notebook PC series, HP Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6c00 Entertainment Notebook PC series, HP Pavilion dv7-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-7000 Entertainment Notebook PC series, HP Pavilion dv7-7000 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-7000 Select Edition Entertainment Notebook PC series, HP Pavilion dv7-7100 Entertainment Notebook PC series, HP Pavilion g4-1000 Notebook PC series, HP Pavilion g4-1100 Notebook PC series, HP Pavilion g4-1200 Notebook PC series, HP Pavilion g4-1300 Notebook PC series, HP Pavilion g4-1400 Notebook PC series, HP Pavilion g4-2000 Notebook PC series, HP Pavilion g4-2100 Notebook PC series, HP Pavilion g4-2200 Notebook PC series, HP Pavilion g4-2300 Notebook PC series, HP Pavilion g6-1000 Notebook PC series, HP Pavilion g6-1100 Notebook PC series, HP Pavilion g6-1200 Notebook PC series, HP Pavilion g6-1300 Notebook PC series, HP Pavilion g6-1a00 Notebook PC series, HP Pavilion g6-1b00 Notebook PC series, HP Pavilion g6-1c00 Notebook PC series, HP Pavilion g6-1d00 Notebook PC series, HP Pavilion g6-2000 Notebook PC series, HP Pavilion g6-2000 Select Edition Notebook PC series, HP Pavilion g6-2100 Notebook PC series, HP Pavilion g6-2200 Notebook PC series, HP Pavilion g6-2200 Select Edition Notebook PC series, HP Pavilion g6-2300 Notebook PC series, HP Pavilion g6-2300 Select Edition Notebook PC series, HP Pavilion g7-1000 Notebook PC series, HP Pavilion g7-1100 Notebook PC series, HP Pavilion g7-1200 Notebook PC series, HP Pavilion g7-1300 Notebook PC series, HP Pavilion g7-2000 Notebook PC series, HP Pavilion g7-2100 Notebook PC series, HP Pavilion g7-2200 Notebook PC series, HP Pavilion g7-2300 Notebook PC series, HP Pavilion m6-1000 Entertainment Notebook PC series, HP Pavilion m7-1000 Entertainment Notebook PC series, HP ProBook 4230s Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP Spectre XT TouchSmart 15-4100 Ultrabook, HP Spectre XT TouchSmart Ultrabook 15-4000, HP TouchSmart tm2-2100 Notebook PC series, HP TouchSmart tm2-2200 Notebook PC series, HP TouchSmart tx2-1000 Notebook PC series, HP TouchSmart tx2-1100 Notebook PC series, HP TouchSmart tx2-1200 Notebook PC series, HP TouchSmart tx2-1300 Notebook PC series

Sistemas operativos afectados : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA03944597

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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País/región: América Central

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