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SUPPORT COMMUNICATION- ASESORAMIENTO A USUARIOS

ID de documento: c02962715

Versión: 1

Portátiles HP: el portátil deja de responder después de instalar Sophos SafeGuard Drive Encryption

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 10-Aug-2011

Última actualización : 22-Aug-2011

DESCRIPTION
Al instalar Sophos SafeGuard Drive Encryption y reiniciar el portátil, este deja de responder y se muestra el siguiente mensaje:
¡SafeGuard está cargando el sistema operativo ahora!
¡Error en sector de lectura!
El sistema se ha detenido.

ÁMBITO
Portátil HP EliteBook 8460p
RESOLUCIÓN
Se trata de un problema conocido en las primeras versiones del software Sophos SafeGuard Enterprise.
Para resolver este problema, visite el sitio Web www.sophos.com y descargue e instale Sophos SafeGuard Enterprise 5.60.1 (o posterior).

Hardware platforms affected : HP EliteBook 8460p Notebook PC

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA02912121

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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País/región: América Central

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