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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Install the available 64 bit Samsung print/scan/fax driver or use AirPrint & Image Capture.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP PCs - Using HP SoftPaq Download Manager

This document is for HP commercial PCs.
HP SoftPaq Download Manager (SDM) is a utility which provides a quick and easy way to download software and driver updates for HP commercial notebook and desktop PCs.

Step 1: Install HP SoftPaq Download Manager (SDM)

Download the utility from the HP website.
  1. In the Softpaq Exe column, click the most recent file.
  2. Click Open, Save, or Run in any windows that display to download the utility to your computer.
  3. Double-click the HP SDM setup file in the browser downloads bar or in the Downloads folder on the computer to launch the installation.
    Example of the HP SDM setup file in the browser downloads bar
    Example of the HP SDM setup file in a computer Downloads folder
  4. Follow the on-screen instructions to install the utility.

Step 2: Download drivers and software

Generate a list of available software and drivers, and then download updates.

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Country/Region: Caribbean

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