HP LaserJet, HP PageWide Enterprise - Solve wireless network problems

Follow these steps if you have a wireless LaserJet Pro printer that has a touchscreen control panel with a white background.

Touchscreen with white background

1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .

2. Scroll to and touch Reports.

3. Scroll to and touch Wireless Test Report.

   The printer prints a test page that shows test results.

Follow these steps if you have a wireless LaserJet Pro printer that has a touchscreen control panel with a black background

Touchscreen with black background

1. From the Home screen on the printer control panel, touch the Setup icon (or ).

2. Scroll to and touch Self Diagnostics.

3. Touch Run Wireless Test to start the test.

   The printer prints a test page that shows test results.

Follow these steps for wireless LaserJet Pro printers that have a 2-line LCD control panel with physical buttons to press.

2-line LCD with keypad

Depending on the options displayed on the control panel, perform one of the following tasks:

1. Printers with Setup > Network Setup:

   1. On the printer control panel, press the OK button to display the Home screen.

   2. Use the arrow buttons and the OK button to navigate to and open the following menus:

      • Network Setup

      • Wireless Setting

   3. Select Print Wireless Test Report.

      The printer prints a test page that shows test results.

2. All other 2 line printers:

   1. On the printer control panel, press the OK button to open the Setup menu.

   2. Select the Self Diagnostics menu, and then press the OK button.

   3. Select the Run Wireless Test item, and then press the OK button to start the test.

      The printer prints a test page that shows test results.

If the printer does not print after configuring the wireless connection, verify that the printer, computer, and wireless network are working correctly.

1. Make sure that the printer is turned on and in the ready state.

2. Turn off any third-party firewalls on your computer.

3. Make sure that the wireless network is working correctly.

4. Make sure that your computer is working correctly. If necessary, restart the computer.

5. Verify that you can open the printer's HP Embedded Web Server (EWS) from a computer on the network.

   To access the EWS, you will need to obtain the printer's IP address on the printer control panel.

   Follow these steps to obtain the printer's IP address and then access the EWS:

   1. Obtain the printer's IP address:

      From the Home screen on the printer control panel, select the Information button , and then select the Network button to view the IP address or host name.

      Note:

      If your printer control panel does not have an Information button, select the Network button , or the Wireless button , to view the IP address.

      On 2-line LCD control panels with a keypad, navigate to the Network Setup menu to view the IP address.

   2. Open the Embedded Web Server:

      1. On your computer, open a Web browser, and in the address bar, type the IP address or host name exactly as it displayed on the printer control panel.

         Example of an IP address in the browser address bar

         

      2. Press Enter on the computer keyboard.

         Note:

         If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing the website will not harm the computer.

         The EWS opens.

Check the firewall settings to make sure they do not interfere with printing.

1. Update the firewall with the most recent update available from the manufacturer.

2. If programs request firewall access when you install the printer, or when you try to print, make sure you allow the programs to run.

3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation.

If the wireless connection stops working after moving the router or the printer, check the network settings, and reconfigure the wireless connection, if needed.

1. Make sure that the router or printer connects to the same network that your computer connects to.

2. Print a configuration page from the printer control panel.

3. Compare the wireless network name or service set identifier (SSID) on the configuration page to the SSID in the printer configuration on the computer.

4. If the network names/SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

If you are unable to connect additional computers to the wireless printer, verify that the printer, computer, and wireless network are working correctly.

1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 100 ft (30 m) of the wireless access point.

2. Make sure that the printer is turned on and in the ready state.

3. For HP Enterprise printers: Make sure there are not more than five concurrent Wireless Print Direct users.

4. Turn off any third-party firewalls on your computer.

5. Make sure that the wireless network is working correctly.

6. Make sure that your computer is working correctly. If necessary, restart the computer.

If there are issues with the wireless network, try the following steps to resolve the problem.

1. Make sure that the network cable is not connected.

2. To check if the network has lost communication, try connecting other devices to the network.

3. Test network communication by pinging the network.

   1. Open a command-line prompt on your computer:

      • Windows: Click Start, click Run, type cmd, and then press Enter.

      • macOS: Go to Applications, then Utilities, and open Terminal.

   2. Type ping followed by the router IP address, and then press Enter or Return.

      If the window displays round-trip times, the network is working.

   3. Press Ctrl + C to end the ping test.

4. Make sure that the printer connects to the same network that the computer connects to.

   1. Print a configuration page from the printer control panel.

   2. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration on the computer.

   3. If the network names/SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.