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HP printer setup (HP Smart app)

Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.

Do the following if you are setting up the printer on a Wi-Fi network.

  • Place the printer and the computer or mobile device near the Wi-Fi router.

  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

  • Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

  • After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

  1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store.

    If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

    Note:

    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

  3. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

    If your printer is not found, continue to the next step.

  4. Restore network default settings on the printer to prepare it for a Wi-Fi connection.

    • Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

    • Most inkjet, Laser NS, and Neverstop printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

    • Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.

    • Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

    Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

  5. Within two hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

Example of the HP Smart app home screen (mobile, computer)
  • To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

  • To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

  • To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

  • To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

  • To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

  • To learn about other app features, select one of the following links:

    • Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

    • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

    • Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.

    • Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.


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