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Document ID: c06541912

Version: 1

HPSBGN03632 rev. 1 - HP SoftPaq Installer Vulnerability

Notice: The information in this security bulletin should be acted upon as soon as possible.

Release date : 17-Jan-2020

Last updated : 17-Jan-2020

Potential Security Impact:
Execution of Arbitrary Code, Escalation of Privilege.
Source: HP, HP Product Security Response Team (PSRT)
Reported by: Pierre-Alexandre Braeken; Eran Shimony

A potential security vulnerability has been identified with a version of the HP Softpaq installer that can lead to arbitrary code execution.
Reference Number
CVE-2019-16283, PSR-2018-0253, PSR-2019-0124.
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
Windows-based, HP SoftPaqs using original installation filename stub32i.exe, version
For a PGP signed version of this security bulletin please write to:
CVSS 3.0 Base Metrics
Base Vector
Base Score
HP is repackaging affected SoftPaqs (SP#####.exe) with a new installer (HP Software Wrapper).
  • Software or drivers installed by the affected SoftPaqs do not need to be reinstalled – the problem is with the installer itself, not the installed software.
  • HP recommends that customers delete affected SoftPaq executables (SP#####.exe) so that vulnerable installers cannot be exploited.
  • Customers that maintain a local SoftPaq repository should replace affected SoftPaqs with updated versions.
Feature information on the new wrapper can be found in the HP Software Wrapper User Guide.
To identify the SoftPaq installer version:
  1. Open the folder where SoftPaq files are stored or downloaded.
  2. Right-click the SoftPaq executable file (SP#####.exe).
  3. Select Properties.
  4. Click the Details tab.
SoftPaqs with the affected installer can be identified by the following file attributes:
  • Original filename: stub32i.exe
  • File Version:
  • Icon: Installer icon
SoftPaqs with the new installer can be identified by the following file attributes:
  • Original filename: hpsoftpaqwrapper.exe
  • File Version: or later
  • Icon: HP logo icon
Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security Bulletin, visit to learn about your HP support options.
Report: To report a potential security vulnerability with any HP supported product, send email to:
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Security Bulletin Archive: To view released Security Bulletins, search the HP Support Site for "security bulletin".
Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.
HP Printing and Imaging
HP Hardware and Firmware
HP General Software
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.
To get the security-alert PGP key, please send an e-mail message as follows:
Subject: get key
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."
REVISION HISTORY : Version 1: 20 January 2020 Initial release.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.