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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Gaming Pavilion - 15-cx0019na Product Specifications

Hardware

Product number
8PL55EA
Product name
HP Gaming Pavilion - 15-cx0019na
Microprocessor
Intel® Core™ i5-8300H (2.3 GHz base frequency, up to 4 GHz with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
Memory, standard
8 GB DDR4-2666 SDRAM (2 x 4 GB)
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Type-C™ Gen 1 (Data transfer only, up to 5 Gb/s); 3 USB 3.1 Gen 1 (1 HP Sleep and Charge); 1 HDMI 2.0; 1 RJ-45; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
36.5 x 25.65 x 2.54 cm
Weight
2.22 kg
Power supply type
150 W AC power adapter
Battery type
3-cell, 52.5 Wh Li-ion
Battery life mixed usage
Up to 10 hours and 15 minutes
Video Playback Battery life
Up to 9 hours and 15 minutes
Webcam
HP Wide Vision FHD IR Camera with integrated dual array digital microphone
Audio features
B&O PLAY, dual speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP CoolSense; HP JumpStart
Software included
McAfee LiveSafe™
Pre-installed software
Netflix (30-day free trial offer)
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Caribbean

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