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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP ENVY - 15-dr0000ur Product Specifications

Hardware

Product number
6PU84EA
Product name
HP ENVY - 15-dr0000ur
Microprocessor
Intel® Core™ i5 8265U (1.6 GHz base frequency, up to 3.9 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)
Chipset
Intel® Integrated SoC
Memory, standard
8 GB DDR4-2400 SDRAM (2 x 4 GB)
Video graphics
  • Intel® UHD Graphics 620
  • Integrated
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS micro-edge WLED-backlit touch screen (1920 x 1080)
Wireless connectivity
Intel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds)
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
35.9 x 24.6 x 1.72 cm
Weight
2.05 kg
Power supply type
65 W AC power adapter
Battery type
4-cell, 55.67 Wh Li-ion
Battery life mixed usage
Up to 9 hours and 15 minutes
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
Bang & Olufsen, dual speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Caribbean

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