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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06031196

Version: 1

Advisory: HP Engage One All-in-One System - Touching the Touchscreen Causes Screen Flicker

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-May-2018

Last updated : 02-Aug-2018

DESCRIPTION
The touchscreen may flicker when touched. This occurs with BIOS version 00.02.02.

SCOPE
Information in this document applies to the following:
Systems:
  • HP Engage One All-in-One System
Configuration:
  • BIOS is version 00.02.02
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Engage One All-in-One System BIOS (P30)
Version: 00.02.16 Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP Engage One All-in-One System

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06031196

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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