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HP Customer Support - Knowledge Base

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HP Color LaserJet Managed E55040 - 13.A3, 13.A4, 13.A5 jam error in tray 3, tray 4, or tray 5

13.A3, 13.A4, 13.A5 jam error in tray 3, tray 4, or tray 5

Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet paper trays. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.A3.Dx
  • 13.A4.Dx
  • 13.A5.D5
  • 13.A3.FF
  • 13.A4.FF
  • 13.A5.FF
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the 550-sheet paper trays:
note:
The printer model referenced in the video is different, but the steps also apply to the E55040 model.
  1. Open the lower-right door.
    Figure : Open the lower-right door
  2. Gently pull out any jammed paper from inside the lower-right door.
    Figure : Remove jammed paper from inside the lower-right door
  3. Open the tray and remove it from the printer by pulling and lifting it up slightly.
    Figure : Open and remove the tray
  4. Remove any jammed or damaged sheets of paper from the tray. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
    Figure : Remove damaged sheets from the tray
  5. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.
    Figure : Remove jammed paper from the tray feed rollers
  6. Close the lower-right door.
    Figure : Close the lower-right door
  7. Reinsert and close the tray.
    Figure : Reinsert and close the tray

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Country/Region: Caribbean

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