Advisory: HP Device Manager - Cannot Install HP Device Manager in Windows Server 2016, German Language Environment

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Mar-2018

Last updated : 27-Mar-2018

DESCRIPTION

Installation of HP Device Manager (HPDM) version 4.7 fails with the following error:

HP Device Manager 4.7 -InstallShield Wizard

Configuration failed. Please check logs and reinstall.

This occurs when installing HPDM to Windows Server 2016 in German Language localization because the German language version of the OS looks for the installation files at a different location that in other languages.

SCOPE

Information in this document applies to the following:

Software:

HP Device Manager version 4.7

Operating Systems:

Microsoft Windows Server 2016 - German language environment

RESOLUTION

Resolve the issue by copying files to the correct location for German language Windows Server 2016:

Copy all files at this location: C:\ProgramData\HP\HP Device Manager to this location: C:\ProgramData\Application Data\HP\HP Device Manager.
Run the installation again.

Hardware platforms affected : HP mt20 Mobile Thin Client, HP mt245 Mobile Thin Client, HP mt41 Mobile Thin Client, HP mt42 Mobile Thin Client, HP mt43 Mobile Thin Client, HP mt44 Mobile Thin Client, HP t430 Thin Client, HP t505 Flexible Thin Client, HP t520 Flexible Thin Client, HP t620 Flexible Thin Client, HP t620 PLUS Flexible Thin Client, HP t628 Thin Client, HP t630 Thin Client, HP t730 Thin Client, HP t820 Flexible Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05956346

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Advisory: HP Device Manager - Cannot Install HP Device Manager in Windows Server 2016, German Language Environment

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