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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05944024

Version: 1

Advisory: HP x2 210 G2 Detachable and HP Notebook x2 PCs - The Computer Will Not Power On After the Battery Has Been Fully Discharged

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Mar-2018

Last updated : 08-Mar-2018

DESCRIPTION
The computer does not power on when you press the power button. This occurs if the battery has fully discharged.
Storing the computer for long periods without charging can cause the battery to fully discharge. When this happens, the computer will not power on even if it is connected to AC power. It has to be charged for at least 30 minutes before it will respond to the power button.

SCOPE
Information in this document applies to the following:
Computers:
  • HP Notebook x2 - 10-p000na
  • HP Notebook x2 - 10-p000nd
  • HP Notebook x2 - 10-p000ne
  • HP Notebook x2 - 10-p000nf
  • HP Notebook x2 - 10-p000ng
  • HP Notebook x2 - 10-p000ni
  • HP Notebook x2 - 10-p000nia
  • HP Notebook x2 - 10-p000nk (ENERGY STAR)
  • HP Notebook x2 - 10-p000no
  • HP Notebook x2 - 10-p000np
  • HP Notebook x2 - 10-p000nq
  • HP Notebook x2 - 10-p000ns
  • HP Notebook x2 - 10-p000nt
  • HP Notebook x2 - 10-p000nv (ENERGY STAR)
  • HP Notebook x2 - 10-p000nw
  • HP Notebook x2 - 10-p000nx
  • HP Notebook x2 - 10-p000ur
  • HP Notebook x2 - 10-p001ds
  • HP Notebook x2 - 10-p001la
  • HP Notebook x2 - 10-p001nd
  • HP Notebook x2 - 10-p001ne
  • HP Notebook x2 - 10-p001nf
  • HP Notebook x2 - 10-p001ng
  • HP Notebook x2 - 10-p001nh
  • HP Notebook x2 - 10-p001ni
  • HP Notebook x2 - 10-p001nia (ENERGY STAR)
  • HP Notebook x2 - 10-p001nk (ENERGY STAR)
  • HP Notebook x2 - 10-p001nl
  • HP Notebook x2 - 10-p001nm
  • HP Notebook x2 - 10-p001np
  • HP Notebook x2 - 10-p001ns
  • HP Notebook x2 - 10-p001nt (ENERGY STAR)
  • HP Notebook x2 - 10-p001nv (ENERGY STAR)
  • HP Notebook x2 - 10-p001nw
  • HP Notebook x2 - 10-p001nx
  • HP Notebook x2 - 10-p001tu
  • HP Notebook x2 - 10-p001ur
  • HP Notebook x2 - 10-p002ds
  • HP Notebook x2 - 10-p002na
  • HP Notebook x2 - 10-p002nd
  • HP Notebook x2 - 10-p002nf (ENERGY STAR)
  • HP Notebook x2 - 10-p002nk (ENERGY STAR)
  • HP Notebook x2 - 10-p002np
  • HP Notebook x2 - 10-p002ns
  • HP Notebook x2 - 10-p002nt (ENERGY STAR)
  • HP Notebook x2 - 10-p002nw
  • HP Notebook x2 - 10-p002nx (ENERGY STAR)
  • HP Notebook x2 - 10-p002tu
  • HP Notebook x2 - 10-p002ur
  • HP Notebook x2 - 10-p003ds
  • HP Notebook x2 - 10-p003nf
  • HP Notebook x2 - 10-p003ng
  • HP Notebook x2 - 10-p003nk (ENERGY STAR)
  • HP Notebook x2 - 10-p003np
  • HP Notebook x2 - 10-p003nx
  • HP Notebook x2 - 10-p003tu
  • HP Notebook x2 - 10-p003ur
  • HP Notebook x2 - 10-p004nf
  • HP Notebook x2 - 10-p004nk (ENERGY STAR)
  • HP Notebook x2 - 10-p004nx
  • HP Notebook x2 - 10-p004tu
  • HP Notebook x2 - 10-p004ur
  • HP Notebook x2 - 10-p005na
  • HP Notebook x2 - 10-p005nf (ENERGY STAR)
  • HP Notebook x2 - 10-p005tu
  • HP Notebook x2 - 10-p005ur
  • HP Notebook x2 - 10-p006nf (ENERGY STAR)
  • HP Notebook x2 - 10-p006nl
  • HP Notebook x2 - 10-p006ns (ENERGY STAR)
  • HP Notebook x2 - 10-p006tu
  • HP Notebook x2 - 10-p007na
  • HP Notebook x2 - 10-p007nf
  • HP Notebook x2 - 10-p007nl
  • HP Notebook x2 - 10-p007ns (ENERGY STAR)
  • HP Notebook x2 - 10-p007tu
  • HP Notebook x2 - 10-p008na
  • HP Notebook x2 - 10-p008nf
  • HP Notebook x2 - 10-p008nl
  • HP Notebook x2 - 10-p008ns (ENERGY STAR)
  • HP Notebook x2 - 10-p008tu
  • HP Notebook x2 - 10-p009na
  • HP Notebook x2 - 10-p009nf
  • HP Notebook x2 - 10-p009nl (ENERGY STAR)
  • HP Notebook x2 - 10-p009ns (ENERGY STAR)
  • HP Notebook x2 - 10-p009tu
  • HP Notebook x2 - 10-p010ca
  • HP Notebook x2 - 10-p010na
  • HP Notebook x2 - 10-p010nf
  • HP Notebook x2 - 10-p010nr
  • HP Notebook x2 - 10-p010nz
  • HP Notebook x2 - 10-p010tu
  • HP Notebook x2 - 10-p010wm
  • HP Notebook x2 - 10-p011nf
  • HP Notebook x2 - 10-p011nr
  • HP Notebook x2 - 10-p011ns (ENERGY STAR)
  • HP Notebook x2 - 10-p011tu
  • HP Notebook x2 - 10-p012nf
  • HP Notebook x2 - 10-p012nr
  • HP Notebook x2 - 10-p012ns
  • HP Notebook x2 - 10-p012tu
  • HP Notebook x2 - 10-p013nf
  • HP Notebook x2 - 10-p013ns
  • HP Notebook x2 - 10-p013nz
  • HP Notebook x2 - 10-p013tu
  • HP Notebook x2 - 10-p014nf
  • HP Notebook x2 - 10-p014ns
  • HP Notebook x2 - 10-p014tu
  • HP Notebook x2 - 10-p015nf
  • HP Notebook x2 - 10-p015nl (ENERGY STAR)
  • HP Notebook x2 - 10-p015nz
  • HP Notebook x2 - 10-p015tu
  • HP Notebook x2 - 10-p016nf
  • HP Notebook x2 - 10-p016tu
  • HP Notebook x2 - 10-p017nl
  • HP Notebook x2 - 10-p017tu
  • HP Notebook x2 - 10-p018nf
  • HP Notebook x2 - 10-p018tu
  • HP Notebook x2 - 10-p018wm
  • HP Notebook x2 - 10-p019nf
  • HP Notebook x2 - 10-p019tu
  • HP Notebook x2 - 10-p020ca
  • HP Notebook x2 - 10-p020nf
  • HP Notebook x2 - 10-p020nl
  • HP Notebook x2 - 10-p020nr
  • HP Notebook x2 - 10-p020nz
  • HP Notebook x2 - 10-p020tu
  • HP Notebook x2 - 10-p021nf
  • HP Notebook x2 - 10-p021tu
  • HP Notebook x2 - 10-p022nf
  • HP Notebook x2 - 10-p022nl
  • HP Notebook x2 - 10-p022tu
  • HP Notebook x2 - 10-p023nf
  • HP Notebook x2 - 10-p023tu
  • HP Notebook x2 - 10-p024nf
  • HP Notebook x2 - 10-p024tu
  • HP Notebook x2 - 10-p025nf
  • HP Notebook x2 - 10-p025nl
  • HP Notebook x2 - 10-p025tu
  • HP Notebook x2 - 10-p026nf
  • HP Notebook x2 - 10-p026nl (ENERGY STAR)
  • HP Notebook x2 - 10-p026tu
  • HP Notebook x2 - 10-p027nf
  • HP Notebook x2 - 10-p027nl
  • HP Notebook x2 - 10-p027tu
  • HP Notebook x2 - 10-p028nf
  • HP Notebook x2 - 10-p028nl (ENERGY STAR)
  • HP Notebook x2 - 10-p028tu
  • HP Notebook x2 - 10-p029nf
  • HP Notebook x2 - 10-p029tu
  • HP Notebook x2 - 10-p030nb
  • HP Notebook x2 - 10-p030nf
  • HP Notebook x2 - 10-p030ng
  • HP Notebook x2 - 10-p030nl
  • HP Notebook x2 - 10-p030tu
  • HP Notebook x2 - 10-p031nb
  • HP Notebook x2 - 10-p031nf
  • HP Notebook x2 - 10-p031ng (ENERGY STAR)
  • HP Notebook x2 - 10-p031nl
  • HP Notebook x2 - 10-p031tu
  • HP Notebook x2 - 10-p032nb
  • HP Notebook x2 - 10-p032nf
  • HP Notebook x2 - 10-p032tu
  • HP Notebook x2 - 10-p033nb
  • HP Notebook x2 - 10-p033nf
  • HP Notebook x2 - 10-p033nl
  • HP Notebook x2 - 10-p033tu
  • HP Notebook x2 - 10-p034nb
  • HP Notebook x2 - 10-p034nf
  • HP Notebook x2 - 10-p034tu
  • HP Notebook x2 - 10-p035tu
  • HP Notebook x2 - 10-p036nl
  • HP Notebook x2 - 10-p036tu
  • HP Notebook x2 - 10-p037nz
  • HP Notebook x2 - 10-p037tu
  • HP Notebook x2 - 10-p038nf
  • HP Notebook x2 - 10-p038nl
  • HP Notebook x2 - 10-p038tu
  • HP Notebook x2 - 10-p039nf
  • HP Notebook x2 - 10-p039nl
  • HP Notebook x2 - 10-p039tu
  • HP Notebook x2 - 10-p040nb
  • HP Notebook x2 - 10-p040nf
  • HP Notebook x2 - 10-p040nl
  • HP Notebook x2 - 10-p040tu
  • HP Notebook x2 - 10-p041nb
  • HP Notebook x2 - 10-p041nf
  • HP Notebook x2 - 10-p041tu
  • HP Notebook x2 - 10-p042tu
  • HP Notebook x2 - 10-p043nb
  • HP Notebook x2 - 10-p043tu
  • HP Notebook x2 - 10-p044tu
  • HP Notebook x2 - 10-p045tu
  • HP Notebook x2 - 10-p046nb
  • HP Notebook x2 - 10-p046tu
  • HP Notebook x2 - 10-p047tu
  • HP Notebook x2 - 10-p048nb
  • HP Notebook x2 - 10-p048tu
  • HP Notebook x2 - 10-p050na
  • HP Notebook x2 - 10-p057na
  • HP Notebook x2 - 10-p058na
  • HP Notebook x2 - 10-p080ng
  • HP Notebook x2 - 10-p081ng
  • HP Notebook x2 - 10-p089nia
  • HP Notebook x2 - 10-p090nia (ENERGY STAR)
  • HP Notebook x2 - 10-p091nia (ENERGY STAR)
  • HP Notebook x2 - 10-p092ms
  • HP Notebook x2 - 10-p099nia
  • HP Notebook x2 - 10t-p000 CTO
  • HP x2 210 G2 Detachable PC
  • HP x2 210 G2 Detachable PC (ENERGY STAR)
Operating Systems:
  • Non-OS Specific
RESOLUTION
Units that have gone to deep discharge needs to be charged for 30 minutes continuously in order to power back on. Please note that during these 30 minutes the unit might not power on and you should attempt to power on only after charging for 30 minutes.

Hardware platforms affected : HP Notebook x2 - 10-p000na, HP Notebook x2 - 10-p000nd, HP Notebook x2 - 10-p000ne, HP Notebook x2 - 10-p000nf, HP Notebook x2 - 10-p000ng, HP Notebook x2 - 10-p000ni, HP Notebook x2 - 10-p000nia, HP Notebook x2 - 10-p000nk (ENERGY STAR), HP Notebook x2 - 10-p000no, HP Notebook x2 - 10-p000np, HP Notebook x2 - 10-p000nq, HP Notebook x2 - 10-p000ns, HP Notebook x2 - 10-p000nt, HP Notebook x2 - 10-p000nv (ENERGY STAR), HP Notebook x2 - 10-p000nw, HP Notebook x2 - 10-p000nx, HP Notebook x2 - 10-p000ur, HP Notebook x2 - 10-p001ds, HP Notebook x2 - 10-p001la, HP Notebook x2 - 10-p001nd, HP Notebook x2 - 10-p001ne, HP Notebook x2 - 10-p001nf, HP Notebook x2 - 10-p001ng, HP Notebook x2 - 10-p001nh, HP Notebook x2 - 10-p001ni, HP Notebook x2 - 10-p001nia (ENERGY STAR), HP Notebook x2 - 10-p001nk (ENERGY STAR), HP Notebook x2 - 10-p001nl, HP Notebook x2 - 10-p001nm, HP Notebook x2 - 10-p001np, HP Notebook x2 - 10-p001ns, HP Notebook x2 - 10-p001nt (ENERGY STAR), HP Notebook x2 - 10-p001nv (ENERGY STAR), HP Notebook x2 - 10-p001nw, HP Notebook x2 - 10-p001nx, HP Notebook x2 - 10-p001tu, HP Notebook x2 - 10-p001ur, HP Notebook x2 - 10-p002ds, HP Notebook x2 - 10-p002na, HP Notebook x2 - 10-p002nd, HP Notebook x2 - 10-p002nf (ENERGY STAR), HP Notebook x2 - 10-p002nk (ENERGY STAR), HP Notebook x2 - 10-p002np, HP Notebook x2 - 10-p002ns, HP Notebook x2 - 10-p002nt (ENERGY STAR), HP Notebook x2 - 10-p002nw, HP Notebook x2 - 10-p002nx (ENERGY STAR), HP Notebook x2 - 10-p002tu, HP Notebook x2 - 10-p002ur, HP Notebook x2 - 10-p003ds, HP Notebook x2 - 10-p003nf, HP Notebook x2 - 10-p003ng, HP Notebook x2 - 10-p003nk (ENERGY STAR), HP Notebook x2 - 10-p003np, HP Notebook x2 - 10-p003nx, HP Notebook x2 - 10-p003tu, HP Notebook x2 - 10-p003ur, HP Notebook x2 - 10-p004nf, HP Notebook x2 - 10-p004nk (ENERGY STAR), HP Notebook x2 - 10-p004nx, HP Notebook x2 - 10-p004tu, HP Notebook x2 - 10-p004ur, HP Notebook x2 - 10-p005na, HP Notebook x2 - 10-p005nf (ENERGY STAR), HP Notebook x2 - 10-p005tu, HP Notebook x2 - 10-p005ur, HP Notebook x2 - 10-p006nf (ENERGY STAR), HP Notebook x2 - 10-p006nl, HP Notebook x2 - 10-p006ns (ENERGY STAR), HP Notebook x2 - 10-p006tu, HP Notebook x2 - 10-p007na, HP Notebook x2 - 10-p007nf, HP Notebook x2 - 10-p007nl, HP Notebook x2 - 10-p007ns (ENERGY STAR), HP Notebook x2 - 10-p007tu, HP Notebook x2 - 10-p008na, HP Notebook x2 - 10-p008nf, HP Notebook x2 - 10-p008nl, HP Notebook x2 - 10-p008ns (ENERGY STAR), HP Notebook x2 - 10-p008tu, HP Notebook x2 - 10-p009na, HP Notebook x2 - 10-p009nf, HP Notebook x2 - 10-p009nl (ENERGY STAR), HP Notebook x2 - 10-p009ns (ENERGY STAR), HP Notebook x2 - 10-p009tu, HP Notebook x2 - 10-p010ca, HP Notebook x2 - 10-p010na, HP Notebook x2 - 10-p010nf, HP Notebook x2 - 10-p010nr, HP Notebook x2 - 10-p010nz, HP Notebook x2 - 10-p010tu, HP Notebook x2 - 10-p010wm, HP Notebook x2 - 10-p011nf, HP Notebook x2 - 10-p011nr, HP Notebook x2 - 10-p011ns (ENERGY STAR), HP Notebook x2 - 10-p011tu, HP Notebook x2 - 10-p012nf, HP Notebook x2 - 10-p012nr, HP Notebook x2 - 10-p012ns, HP Notebook x2 - 10-p012tu, HP Notebook x2 - 10-p013nf, HP Notebook x2 - 10-p013ns, HP Notebook x2 - 10-p013nz, HP Notebook x2 - 10-p013tu, HP Notebook x2 - 10-p014nf, HP Notebook x2 - 10-p014ns, HP Notebook x2 - 10-p014tu, HP Notebook x2 - 10-p015nf, HP Notebook x2 - 10-p015nl (ENERGY STAR), HP Notebook x2 - 10-p015nz, HP Notebook x2 - 10-p015tu, HP Notebook x2 - 10-p016nf, HP Notebook x2 - 10-p016tu, HP Notebook x2 - 10-p017nl, HP Notebook x2 - 10-p017tu, HP Notebook x2 - 10-p018nf, HP Notebook x2 - 10-p018tu, HP Notebook x2 - 10-p018wm, HP Notebook x2 - 10-p019nf, HP Notebook x2 - 10-p019tu, HP Notebook x2 - 10-p020ca, HP Notebook x2 - 10-p020nf, HP Notebook x2 - 10-p020nl, HP Notebook x2 - 10-p020nr, HP Notebook x2 - 10-p020nz, HP Notebook x2 - 10-p020tu, HP Notebook x2 - 10-p021nf, HP Notebook x2 - 10-p021tu, HP Notebook x2 - 10-p022nf, HP Notebook x2 - 10-p022nl, HP Notebook x2 - 10-p022tu, HP Notebook x2 - 10-p023nf, HP Notebook x2 - 10-p023tu, HP Notebook x2 - 10-p024nf, HP Notebook x2 - 10-p024tu, HP Notebook x2 - 10-p025nf, HP Notebook x2 - 10-p025nl, HP Notebook x2 - 10-p025tu, HP Notebook x2 - 10-p026nf, HP Notebook x2 - 10-p026nl (ENERGY STAR), HP Notebook x2 - 10-p026tu, HP Notebook x2 - 10-p027nf, HP Notebook x2 - 10-p027nl, HP Notebook x2 - 10-p027tu, HP Notebook x2 - 10-p028nf, HP Notebook x2 - 10-p028nl (ENERGY STAR), HP Notebook x2 - 10-p028tu, HP Notebook x2 - 10-p029nf, HP Notebook x2 - 10-p029tu, HP Notebook x2 - 10-p030nb, HP Notebook x2 - 10-p030nf, HP Notebook x2 - 10-p030ng, HP Notebook x2 - 10-p030nl, HP Notebook x2 - 10-p030tu, HP Notebook x2 - 10-p031nb, HP Notebook x2 - 10-p031nf, HP Notebook x2 - 10-p031ng (ENERGY STAR), HP Notebook x2 - 10-p031nl, HP Notebook x2 - 10-p031tu, HP Notebook x2 - 10-p032nb, HP Notebook x2 - 10-p032nf, HP Notebook x2 - 10-p032tu, HP Notebook x2 - 10-p033nb, HP Notebook x2 - 10-p033nf, HP Notebook x2 - 10-p033nl, HP Notebook x2 - 10-p033tu, HP Notebook x2 - 10-p034nb, HP Notebook x2 - 10-p034nf, HP Notebook x2 - 10-p034tu, HP Notebook x2 - 10-p035tu, HP Notebook x2 - 10-p036nl, HP Notebook x2 - 10-p036tu, HP Notebook x2 - 10-p037nz, HP Notebook x2 - 10-p037tu, HP Notebook x2 - 10-p038nf, HP Notebook x2 - 10-p038nl, HP Notebook x2 - 10-p038tu, HP Notebook x2 - 10-p039nf, HP Notebook x2 - 10-p039nl, HP Notebook x2 - 10-p039tu, HP Notebook x2 - 10-p040nb, HP Notebook x2 - 10-p040nf, HP Notebook x2 - 10-p040nl, HP Notebook x2 - 10-p040tu, HP Notebook x2 - 10-p041nb, HP Notebook x2 - 10-p041nf, HP Notebook x2 - 10-p041tu, HP Notebook x2 - 10-p042tu, HP Notebook x2 - 10-p043nb, HP Notebook x2 - 10-p043tu, HP Notebook x2 - 10-p044tu, HP Notebook x2 - 10-p045tu, HP Notebook x2 - 10-p046nb, HP Notebook x2 - 10-p046tu, HP Notebook x2 - 10-p047tu, HP Notebook x2 - 10-p048nb, HP Notebook x2 - 10-p048tu, HP Notebook x2 - 10-p050na, HP Notebook x2 - 10-p057na, HP Notebook x2 - 10-p058na, HP Notebook x2 - 10-p080ng, HP Notebook x2 - 10-p081ng, HP Notebook x2 - 10-p089nia, HP Notebook x2 - 10-p090nia (ENERGY STAR), HP Notebook x2 - 10-p091nia (ENERGY STAR), HP Notebook x2 - 10-p092ms, HP Notebook x2 - 10-p099nia, HP Notebook x2 - 10t-p000 CTO, HP x2 210 G2 Detachable PC, HP x2 210 G2 Detachable PC (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05944024

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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