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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05811692

Version: 2

Advisory: HP Retail Systems - Invalid Product Key Licensing Error When Activating Windows 10 IoT

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Oct-2017

Last updated : 06-Nov-2017

DESCRIPTION
The following error is reported when attempting to activate Windows 10 IoT RS1:
Windows Licensing Error: 0xC004F050 The Software Licensing Service reported that the product key is invalid
This occurs if the system was originally imaged with Windows 10 TH1.

SCOPE
Information in this document applies to the following:
Systems:
  • HP MP9 G2 Retail System
  • HP RP2 Retail System Model 2000
  • HP RP2 Retail System Model 2020
  • HP RP2 Retail System Model 2030
  • HP RP9 G1 Retail System Model 9015
  • HP RP9 G1 Retail System Model 9018
Operating Systems:
Microsoft Windows 10 IoT (64-bit)
RESOLUTION
Apply the Microsoft update detailed in KB4042895:

Hardware platforms affected : HP MP9 G2 Retail System, HP RP2 Retail System Model 2000, HP RP2 Retail System Model 2020, HP RP2 Retail System Model 2030, HP RP9 G1 Retail System Model 9015, HP RP9 G1 Retail System Model 9018

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05811692

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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