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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05575368

Version: 1

HP ProBook 640 G2 and 650 G2 Notebook PCs - McAfee Drive Encryption Fails and Displays Fatal Error 0xEE7F0001 After Computer is Restarted

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Jul-2017

Last updated : 11-Jul-2017

DESCRIPTION
After activating McAfee Drive Encryption 7.1.3.604 or older versions, a fatal error is displayed after the computer is restarted. This issue creates a lock out scenario, and the user cannot sign into Windows. The internal optical drive must be removed to get the computer to boot.
The following fatal error is displayed:
Fatal Error: [0xEE7F0001] Failed to connect

sourceInformation

SCOPE
The information in this document applies to the following:
Software:
  • McAfee Drive Encryption 7.1.3.604 or older
Computers:
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 650 G2 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
To resolve this issue, follow the steps below.
IMPORTANT: Customer must have a valid contract with McAfee to obtain the latest software. To download and install McAfee Drive Encryption version 7.2.0.456 or later, go to McAfee.com and provide your grant or subscription number, your McAfee login information or contact McAfee directly for technical support.
  note:
The internal optical drive must be removed to get the computer to boot. See page 46 in the HP ProBook 640 G2 Notebook Maintenance and Service Guide to properly remove and reinstall the optical drive.
  1. Power off the computer.
  2. If the computer is in the locked out state, remove the optical drive.
  3. Power on the computer.
  4. Download and install McAfee Drive Encryption version 7.2.0.456 or later.
  5. Follow the on-screen installation instructions.
  6. Power off the computer after installation is complete.
  7. Re-insert and secure the optical drive.
  note:
McAfee Drive Encryption 7.1.3 Hotfix 1164502 contains the fix for this issue. Upgrading to McAfee Drive Encryption 7.2.0.456 or later, also has the fix.

Hardware platforms affected : HP ProBook 640 G2 Notebook PC, HP ProBook 650 G2 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05575368

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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