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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP LaserJet Managed MFP - 13.A2, 13.A3 tray 2, tray 3 paper jam

13.A2, 13.A3 tray 2, tray 3 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.A2.XX Jam in tray 2
  • 13.A3.XX Jam in tray 3
  caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
  note:
The procedure to clear a paper jam in Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.
  1. Open the right door.
    Figure : Open the door
  2. Gently remove any jammed paper.
    Figure : Remove the jammed paper
  3. Close the right door.
    Figure : Close the door
  4. Open the tray.
    Figure : Open the tray
  5. Gently remove any jammed paper.
    Figure : Remove the jammed paper
  6. Close the tray. Printing automatically resumes.
    Figure : Close the tray

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Support Forum

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Country/Region: Caribbean

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