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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05394265

Version: 1

Advisory: HP RP5 Retail System Model 5810 - Japanese USB Keyboard Detected as English Keyboard

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Feb-2017

Last updated : 17-Feb-2017

DESCRIPTION
The keyboard connected to a system running the Japanese language version of Microsoft Windows Embedded Standard 7 may identify the keyboard as an English language keyboard causing the keyboard layout to be incorrect.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
HP RP5 Retail System Model 5810
Operating Systems:
  • Microsoft Windows Embedded Standard 7 (WES 7)
  • Microsoft Windows 7
RESOLUTION
Microsoft has documented this know issue and published a solution: https://support.microsoft.com/en-us/kb/927824.

Hardware platforms affected : HP RP5 Retail System Model 5810

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05394265

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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