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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05317961

Version: 1

HP Elite Slice, EliteDesk 800 G2, EliteOne 800 G2, ProDesk 600 G2 DeskTop Mini, SFF and Non-Touch All-in-one PCs - System Fails to Get a DHCP IP Address After Resuming From Sleep (S3) Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Oct-2016

Last updated : 25-Oct-2016

DESCRIPTION
The system may fail to get a DHCP (Dynamic Host Configuration Protocol) IP address after resuming from Sleep (S3) mode. This issue occurs in ME Firmware older than 11.0.0.1205.

sourceInformation

SCOPE
The information in this document applies to the following:
Software:
HP Business Desktop ME 11.x Firmware v11.0.0.1191 Rev A
Systems:
  • HP Elite Slice
  • HP Elite Slice (ENERGY STAR)
  • HP Elite Slice Base Model
  • HP Elite Slice for Meeting Rooms
  • HP EliteDesk 800 35W G2 Desktop Mini PC
  • HP EliteDesk 800 65W G2 Desktop Mini PC
  • HP EliteDesk 800 G2 Small Form Factor PC
  • HP EliteDesk 800 G2 Tower PC
  • HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G2 23-inch Touch All-in-One PC
  • HP ProDesk 600 G2 Desktop Mini PC
  • HP ProDesk 600 G2 Desktop Mini PC (ENERGY STAR)
  • HP ProDesk 600 G2 Desktop Mini PC Bundle (ENERGY STAR)
  • HP ProDesk 600 G2 Microtower PC
  • HP ProDesk 600 G2 Small Form Factor PC
  • HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC
  • HP RP9 G1 Retail System Model 9015
  • HP RP9 G1 Retail System Model 9018
RESOLUTION
To resolve this issue, download and install the following SoftPaq to upgrade the firmware:
SoftPaq Description
Release Notes
Download SoftPaq
HP Business Desktop ME 11.x Firmware
Version: 11.0.12.1008
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP Elite Slice, HP Elite Slice, HP Elite Slice (ENERGY STAR), HP Elite Slice for Meeting Rooms, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G2 Desktop Mini PC Bundle (ENERGY STAR), HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP RP9 G1 Retail System Model 9015, HP RP9 G1 Retail System Model 9018

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05317961

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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