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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04997208

Version: 3

HP Elite X2 1012 G1 - PXE Booting Does Not Work When Using the Tablet and a USB-C Dock/Dongle

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Feb-2016

Last updated : 01-Jun-2016

DESCRIPTION
When trying to PXE boot the tablet using the USB-C dock or dongle the tablet will not see a network. The F12 boot option will not appear or there will be no listings in the PXE menu.

SCOPE
Information in this document applies to the following:
Computer:
HP Elite x2 1012 G1
Operating System:
Microsoft Windows 10
RESOLUTION
To resolve this issue, download and install the following SoftPaqs:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.14
Revision: A
SoftPaq Description
Release Notes
Download SoftPaq
Intel Thunderbolt Firmware Update Utility
Version: 16.1.7.0.6
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP Elite x2 1012 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04997208

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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