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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04810334

Version: 1

Advisory: HP Pro Tablet 608 G1 - The Camera Does Not Work After Upgrading to Windows 10

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Sep-2015

Last updated : 24-Sep-2015

DESCRIPTION
The following issues occur after upgrading from Windows 8.1 to Windows 10:
  • The camera does not work
  • The display is blank (black) after resuming from suspend mode
The issue occurs due the Windows 10 inbox camera driver.

SCOPE
Information in this document applies to the following:
Computers:
  • HP Pro Tablet 608 G1
Operating Systems:
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
Turn on Windows Update to allow automatic updating or download the following SoftPaq and use it to update the driver:
SoftPaq Description
Release Notes
Download SoftPaq
Intel IO/Video/Audio/Camera Driver Pack
Version: 108199
Revision: E Pass: 29
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP Pro Tablet 608 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04810334

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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