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HP Color LaserJet Enterprise MFP M577, M578 - 13.B9 jam error tray 1

13.B9 jam error tray 1

Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.B9.Az
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in Tray 1.
note:
The printer model referenced in the video is different, but the steps also apply to the M577, M578 models.
How to Clear a Paper Jam in Tray 1 on the HP Color LaserJet Enterprise M553, M554, M555 and HP Color LaserJet Enterprise MFP M578 Printer
How to Clear a Paper Jam in Tray 1 on the HP Color LaserJet Enterprise M553, M554, M555 and HP Color LaserJet Enterprise MFP M578 Printer
Learn how to clear a paper jam in tray 1 on the HP Color LaserJet Enterprise M553, M554, M555 and HP Color LaserJet Enterprise MFP M578 printer.
  1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants.
    If most of the sheet of paper has been pulled inside the printer, continue with the following steps.
    Figure : Remove the jammed paper
  2. Lift the latch on the right door to release it.
    Figure : Release the latch
  3. Open the right door.
    Figure : Open the right door
  4. If jammed paper is present, gently pull it out.
    Figure : Remove the jammed paper
  5. Close the right door.
    Figure : Close the right door