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HP LaserJet Enterprise M604, M605, M606 - 13.89 jam error in the stacker or stapler/stacker

13.89 jam error in the stacker or stapler/stacker

Use the following procedure to check for paper in all possible jam locations in the stacker or stapler/stacker. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.89.31
  • 13.89.33
Clear paper jams in the stacker or stapler/stacker
Clear paper jams in the stacker or stapler/stacker
Clear paper jams in the stacker or stapler/stacker
  1. At the back of the printer, open the door on the stacker or stapler/stacker, and then open the rear output bin.
    Figure : Open the rear doors
  2. Carefully remove any jammed paper.
    Figure : Remove the jammed paper
  3. Close the door on the stacker or stapler/stacker, and close the rear output bin.
    note:
    The output bin must be pushed down into the lowest position for printing to continue.
    Figure : Close the rear doors

Clear staple jams in the stapler/stacker

Use the following procedure to clear staple jams in the stapler/stacker. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
Clear staple jams in the stapler/stacker
Clear staple jams in the stapler/stacker
Clear paper jams
The stapler needs to reload after clearing a staple jam, so the first few documents might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the stacker bin is not blocked.
  1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the printer until the unit clicks into the open position. Pull outward on the blue staple cartridge to remove it.
    Figure : Remove the staple cartridge
  2. Rotate the green cover on the end of the staple cartridge upward, and remove the jammed staple.
    Figure : Remove the jammed staples
  3. Insert the staple cartridge into the stapler unit, and rotate the stapler unit toward the rear of the printer until the unit snaps into place.
    Figure : Insert the staple cartridge