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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04520678

Version: 1

HP ZBook 14 and EliteBook 840/850 G1 Notebook PCs - USB 3.0 Flash Drive Is Not Recognized When Plugged Into the Right Side USB Ports.

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Dec-2014

Last updated : 05-Dec-2014

DESCRIPTION
USB 3.0 Flash Drives are not recognized when plugged into the right side USB ports. This happens on computers with the Intel USB 3.0 Intel USB 3.0 driver installed.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 740 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 750 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP ZBook 14 Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
Software:
Intel USB 3.0 Driver for Intel 8 and U/Y Series Products 2.5.0.19
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Softpaq Description
Release Notes
Download SoftPaq
Intel USB 3.0 Driver for Intel 8 and U/Y Series Products
Version: 3.0.2.54
Revision: A
SP69766 release notes
SP69766 file download
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ZBook 14 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04520678

© Copyright 2018 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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