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HP OfficeJet Enterprise Color X555, MFP X585 - 15.A0.01 jam error in tray 1 (multipurpose tray)

15.A0.01 jam error in tray 1 (multipurpose tray)

Use the information in this document to clear a paper jam in tray 1. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 15.A0.01
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 1:
  1. If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1.
    note:
    If the sheet tears, make sure that all of the fragments are removed before you resume printing.
    Figure : Remove any jammed paper from Tray 1
  2. The jammed sheet might also be accessible by removing Tray 2 and then removing the jammed sheet by pulling it to the right and then out of the printer.
    Figure : Remove jammed paper from Tray 2
  3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet.
    Figure : Open the left door
  4. If the paper is still not visible or accessible, remove the ink collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent ink spills.
      caution:
    When pulling out the ink collection unit, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.
    Figure : Remove the ink collection unit
  5. Lower the platen by pressing down on the green tab. This will cause the printer to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet.
    Figure : Lower the platen and then remove any jammed paper
  6. Lift the green tab to place the platen back in its normal operating position.
    Figure : Lift the green tab to place the platen in its normal operating position
  7. Reinstall the ink collection unit.
    Figure : Install the ink collection unit
  8. Close the left door.
    Figure : Close the left door

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