hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04125500

Version: 1

HP Desktop and Notebook PCs - Network Connection May Be Lost After Forcing Link Speed/duplex to 100 Full Duplex

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Feb-2014

Last updated : 05-Mar-2014

DESCRIPTION
The network connection may be lost after forcing the Network Interface Card (NIC) speed/duplex to 100 Full Duplex. This anomaly can occur because newer Intel drivers now attempt to negotiate the link speed when the driver speed has been forced and this does not interoperate well with some switches.

SCOPE
Information in this document applies to the following:
Computers:
  • HP Compaq 8200 Elite All-in-One PC
  • HP Compaq 8200 Elite Convertible Minitower PC
  • HP Compaq 8200 Elite Microtower PC
  • HP Compaq 8200 Elite Small Form Factor PC
  • HP Compaq 8200 Elite Ultra-slim PC
  • HP Compaq Elite 8300 All-in-One Desktop PC series
  • HP Compaq Elite 8300 Convertible Minitower PC
  • HP Compaq Elite 8300 Microtower PC
  • HP Compaq Elite 8300 Small Form Factor PC
  • HP Compaq Elite 8300 Ultra-slim PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Revolve 810 G2 Tablet
  • HP EliteDesk 800 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Tower PC
  • HP EliteDesk 800 G1 Ultra-slim PC
  • HP EliteOne 800 G1 All-in-One PC
  • HP ProDesk 600 G1 Microtower PC
  • HP ProDesk 600 G1 Small Form Factor PC
  • HP ProOne 600 G1 All-in-One PC
  • HP ZBook 14 Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
If a forced network speed/duplex is required, HP recommends enabling the Legacy Switch Compatibility Mode feature found in the advanced driver properties. To resolve this issue, download and install the following SoftPaq for the HP Desktop PCs:
SoftPaq Description
Affected Operating System
Release Notes
Download SoftPaq
Intel I217 NIC Drivers for Microsoft Win 7 -64bit
Version: 18.7_321500
Rev: A
Microsoft Windows 7 64-bit
Intel I217 NIC Drivers for Microsoft Win 7 -32bit
Version: 18.7_321500
Rev: A
Microsoft Windows 7 32-bit
Intel I217 NIC Drivers for Microsoft Win 8.1 -64bit
Version: 18.7_321500
Revision: A
Microsoft Windows 8.1 64-bit
Download and install the following SoftPaq for the HP EliteBook 840 G1, HP EliteBook 840 G1, and the
HP ZBook 14 Mobile Workstation Notebook PCs:
SoftPaq Description
Release Notes
Download SoftPaq
Intel I217LM/V and I218LM Gigabit Ethernet Driver
Version: 1.00
Revision: S
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP Compaq 8200 Elite All-in-One PC, HP Compaq 8200 Elite Convertible Minitower PC, HP Compaq 8200 Elite Microtower PC, HP Compaq 8200 Elite Small Form Factor PC, HP Compaq 8200 Elite Ultra-slim PC, HP Compaq Elite 8300 All-in-One Desktop PC, HP Compaq Elite 8300 Convertible Minitower PC, HP Compaq Elite 8300 Microtower PC, HP Compaq Elite 8300 Small Form Factor PC, HP Compaq Elite 8300 Ultra-slim PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR) (deleted), HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteOne 800 G1 All-in-One PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProOne 600 G1 All-in-One PC, HP ZBook 14 Mobile Workstation

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04125500

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Caribbean

hp-detect-load-my-device-portlet

Actions
Loading...