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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04119995

Version: 2

HP EliteBook, ProBook and mt40 Mobile Thin Client PCs - Intermittent Cooling Fan Error During POST

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Feb-2014

Last updated : 05-Apr-2018

DESCRIPTION
The following error is intermittently displayed during the Power-On Self-Test (POST):
The system has detected that a cooling fan is not operating correctly

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook Folio 9470m Notebook PC
  • HP mt40 Mobile Thin Client
  • HP ProBook 6475b Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP EliteBook Folio 9470m Notebook PCs
HP Notebook System BIOS Update
Version: F.48
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.
If a computer in the SCOPE is not listed in the table, contact HP to resolve this issue.

Hardware platforms affected : HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP ProBook 6475b Notebook PC, HP mt40 Mobile Thin Client

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04119995

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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