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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Commercial Desktops - Mouse Pointer Turns Black

This document pertains to all HP commercial desktop computers.
The Mouse pointer turns black
The XML notepad 2007 crashes if two windows are open at the same time.
The old version of ATI Graphics Driver for Integrated and Discrete Graphics Solutions (Microsoft Windows XP) causes this issue.
Download the ATI Graphics Driver
Follow the steps below to download the ATI Graphics Driver for Integrated and Discrete Graphics Solutions.
  1. Download and install the CATI Graphics Drive for Integrated and Discrete Graphics Solutions (SP64010), and save it to a convenient location on your hard drive. Make a note of the location where the downloaded file is saved.
  2. Double-click the downloaded file and follow the on-screen instructions.
  3. After the installation is complete, restart the thin client.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Caribbean

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