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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Color LaserJet Enterprise M855, HP Color LaserJet Enterprise flow MFP M880 - Clear jams in the 3x500-sheet feeder and the lower-right door

Clear jams in the 3x500-sheet feeder and the lower-right door
Use the following procedure to check for paper in all possible jam locations related to the 3x500-sheet feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  1. Open the lower-right door.
    Figure : Open the lower-right door
  2. Gently pull out any jammed paper.
    Figure : Remove the jammed paper
  3. Close the lower-right door.
    Figure : Close the lower-right door
  4. Open the tray.
      note:
    The message on the product control panel indicates which tray has the jam. The following steps show removing a jam from the top tray, but the procedure is the same for all three trays.
    Figure : Open the tray
  5. Remove any jammed or damaged sheets of paper.
    Figure : Remove the jammed paper
  6. Close the tray.
    Figure : Close the tray

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Country/Region: Caribbean

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