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Replacing the USB Wireless Keyboard and Mouse Transmitter for HP ENVY Rove 20-k000 PCs

This document applies to HP ENVY Rove 20-k000 computers.
HP ENVY Rove 20-k000 computer
It might be necessary to unplug the wireless mouse and keyboard USB dongle to perform wireless synchronization when troubleshooting. Use these steps to access the dongle.
Before you begin
  • You need a Phillips head screwdriver.
  • Turn off the computer. Disconnect the Ethernet or modem cable. Disconnect the power cord.
  • Transfer the computer to a clean, flat, stable work surface over a noncarpeted floor. HP recommends that you put down a blanket, towel, or other soft cloth to protect the screen from scratches or other damage.
  • Electrostatic discharge (ESD) can damage your processor, disk drives, expansion boards and other components. HP strongly recommends the use of an antistatic wrist strap and a conductive foam pad when working on the computer.
  • Do not remove a component from its protective packaging until you are ready to install it.
  caution:
This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
  caution:
Procedures in this document are provided by HP for qualified service agents and as a courtesy to its customers. Servicing internal components increases the risk of damaging the computer which might not be covered under warranty. Understand the risk and refer to the product's warranty before attempting to service the computer.
Video overview
View the following video before using the steps in this article.
  note:
For best quality on dial-up connections, wait until the video has fully loaded before viewing.
Removing the wireless dongle
A replacement mouse comes with a new dongle.
Use these steps to remove and then replace the wireless dongle:
Take care to not accidentally turn on the computer while handling it.
  note:
The battery cannot be disconnected until the back cover is removed. Use care not to power on the computer during handling.
On button on the top of the computer
Step 1
Place the computer on a flat, clean, soft surface.
The computer placed on the word surface
Step 2
Close the stand.
Closing the stand
Step 3
Press the media card in, to have it eject out so you can remove it from the slot.
Removing the media card
Step 4
Find the two screw locations with rubber screw covers and...
Locations of the two screws
...using a nonmetal tool, carefully pry out the two rubber screw covers.
Prying out the rubber screw cover
Step 5
Loosen completely the two captive Phillips-head screws that secure the bottom cover to the back cover.
Removing the two screws
Step 6
Starting along the bottom, carefully pry off the bottom cover and pull it away from the computer.
Prying off the bottom cover
Step 7
Gently lift the wireless dongle out of the bottom of the computer just enough to disconnect it.
Partially removing the dongle
Step 8
Remove the dongle by pulling it out of the USB connector.
Pulling the dongle out of the USB connector
Replacing the dongle
Use these steps to replace the dongle:
Step 1
Insert the dongle into the USB connector until it is fully seated.
Inserting the dongle in the USB connector
Step 2
Align the dongle onto its bracket in the bottom of the system.
Aligning the dongle back in the computer
Step 3
Align the bottom cover tabs with the slots in the back cover.
Aligning the tabs and the slots
Step 4
After aligning the tabs and the slots, replace the cover, lowering it into position...
Replacing the cover
...and snapping it into place.
Snapping the cover into place
Step 5
Tighten the two Phillips-head screws to secure the bottom cover to the back cover.
Tightening the two screws
Step 6
Replace the two rubber screw covers.
Replacing the two rubber screw covers
Step 7
Replace the media card or media blank removed earlier.
Replacing the media card
Step 8
Press the stand release button to have the stand pop up to support the computer when it is upright.
Pressing the button to release the stand

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