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HP Designjet Entry Level Series - Noise When Carriage Is Moving

Environment
HP Designjet 90 Printer series
HP Designjet 120 Printer series
HP Designjet 100 plus Printer series
HP Designjet 111 Printer series
HP Designjet 70 Printer series
HP Designjet 100 Printer series
HP Designjet 110 Printer series
HP Designjet 110 plus Printer series
HP Designjet 30 Printer series
HP Designjet 130 Printer series
The printer makes a squeaking noise caused by carriage movement when printing.
Questions/Symptoms
Printer noise
Squeaking noise
Noise
Noise during carriage movement
Cause
The printer's carriage contains the printheads and moves from side to side on the carriage rod while printing. The carriage slides on the carriage rod and also a milky-white mylar strip while printing. The milky-white mylar strip may collect dust or debris that will cause squeaking. This milky white mylar strip in the carriage path (indicated by the red arrows in the Figure below), helps the carriage to move smoothly.


Answer/Solution
Perform the following in the order listed to clean the milky white mylar strip and resolve the issue.
1.Turn on the printer.

2.Open the top cover.

3.Unplug the power cord. Turning off the printer by unplugging the power cord allows the carriage to remain unlocked so that the carriage can be moved to clean the entire milky-white strip.

4.Clean the milky-white mylar strip, shown in the Figure below, with a soft, lint-free cloth. Move the carriage as required to clean the entire length of the milky-white strip



CAUTION: Do not clean or handle the encoder strip. The encoder strip is suspended directly above the carriage rod and could be mistaken for the milky-white mylar strip. If the encoder strip is broken or dislodged, the printer will require repair.

NOTE: The milky-white mylar strip is translucent and difficult to see in the printer.

5.Close the top cover.

6.Plug in the power cord.

7.Turn on the printer.

8.Print a test page to verify that the squeaky noise is not heard.

9.If the squeaky noise persists, clean the milky-white strip again.


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