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HP Customer Support - Knowledge Base

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HP EliteBook 2560p, 2760p, 8460p, and 8560p Notebook PCs - Completely Drained Battery Does Not Charge

The notebook may not recognize or charge a battery that has been fully discharged. As a workaround, removing the battery and disconnecting the AC adapter, which resets the KBC, may allow charging to resume normally.
Updating to the latest BIOS should provide a permanent solution to this issue.

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Country/Region: Caribbean

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