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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03571467

Version: 1

HP Notebook PCs - TPM Fails to Initialize From F10 Setup or OS Control

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Nov-2012

Last updated : 13-Nov-2012

DESCRIPTION
When attempting to enable the TPM from F10 BIOS setup, the setting is not saved and the user presence screen is never generated on next boot. Additionally, the following error message is generated:
A general error was detected when attempting to acquire the BIOS's response to a Physical Presence Command

SCOPE
HP EliteBook 8470p Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
HP Notebook System BIOS Update
VERSION: F.31
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8470p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03571218

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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