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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03198235

Version: 1

HP Notebook PCs - Non-PnP Monitor Appears in the Device Manager

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Feb-2012

Last updated : 23-Mar-2018

DESCRIPTION
A non-PnP monitor appears in the Microsoft Windows Device Manager.
For example:

SCOPE
HP EliteBook 2540p Notebook PC
HP EliteBook 2560p Notebook PC
HP EliteBook 2740p Tablet PC
HP EliteBook 2760p Tablet PC
HP EliteBook 8440p Notebook PC
RESOLUTION
To resolve this issue, download one of the following SoftPaqs.
For HP EliteBook 2740p Tablet PCs:
Softpaq Description
Information
Download
Intel High-Definition (HD) Graphics with Turbo Boost Technology
VERSION: 8.15.10.2509
For HP EliteBook 2760p Tablet PCs:
Softpaq Description
Information
Download
Intel Video Driver and Control Panel
VERSION: 8.15.10.2509
For HP EliteBook 2560p Notebook PCs:
Softpaq Description
Information
Download
Intel Video Driver and Control Panel
VERSION: 8.15.10.2509
For HP EliteBook 2540p Notebook PCs and HP EliteBook 8440p Notebook PCs:
Softpaq Description
Information
Download
Intel High-Definition (HD) Graphics with Turbo Boost Technology
VERSION: 8.15.10.2509
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8440p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows Vista Business (32-bit) (deleted) Microsoft Windows Vista Enterprise (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03193307

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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