A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series

1. Press the Power button () to turn off the product. If the product does not turn off, continue to the next solution.
2. Wait 60 seconds.
3. Press the Power button () to turn the product on.

   note:

   The product might go through a warm-up period which might last up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period completes before you continue.

1. Load plain white paper in the input tray.
2. From the home screen on the product control panel, touch Setup () on the top right side. A list of menu options displays.
3. Touch Tools, and then touch Printer Status Report. The product prints the report.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

  caution:

Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

1. Press the Power button () to turn off the printer.
2. Turn the printer around to access the rear of the printer.
3. Disconnect the power cord.
4. Disconnect the USB cable if your printer is connected with a USB cable.
5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.
   Figure : Remove the duplexer
   
   1. Push the duplexer to the left
   2. Pull out the duplexer
6. Gently remove any jammed paper or bits of torn paper from the rollers inside the printer. Use both hands to pull out any whole sheets of paper to avoid tearing them.
   Figure : Remove the jammed paper

   

     caution:

   Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

   Figure : Remove torn scraps of paper

   
7. Hold the duplexer in front of you, and then press the tabs on both sides of the duplexer to open it.
   Figure : Location of the tabs on the duplexer

   
8. Gently pull any jammed paper out of the duplexer.
9. Close the door of the duplexer.
10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.
    Figure : Reattach the duplexer

    

1. If the printer is not turned off, press the Power button () to turn it off.
2. Disconnect the power cord from the rear of the printer.
3. Raise the output tray, and then check the input tray for any jammed paper.
4. Carefully remove any jammed paper from the input tray, and then lower the output tray.
5. Open the cartridge access door. The carriage moves to the center of the printer.
   Figure : Open the cartridge access door

   
6. Manually move the carriage to one side of the printer.

     warning:

   Do not reach into the printer when it is on and the carriage is stuck. Always turn the printer off before you remove any jam.

7. If there is paper jammed in the printer, gently remove the paper through the top of the printer.

   note:

   If the paper tears when you remove it, check for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams might occur.

8. Close the cartridge access door.

1. Press the Power button () to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Lift the automatic document feeder (ADF) cover.
   Figure : Lift the ADF cover

   
4. Carefully grasp the jammed paper with both hands and pull it from the ADF mechanism.

   note:

   If the paper tears when you remove it, check for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

5. Close the ADF cover.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. If the product is not turned on, press the Power button () to turn it on.
2. Open the cartridge access door. The carriage might try to move into the access area. If it does, allow it to move to that position.
   Figure : Open the cartridge access door

   
3. With the product turned on, disconnect the power cord from the rear of the product.
4. Unplug the power cord from the power source or electrical outlet.

     warning:

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

   note:

   If the paper tears when you remove it, check for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

6. Reach inside the product through the cartridge access door, and then manually move the carriage.
   • If the carriage is stuck on the right side, move the carriage to the left side of the product.
   • If the carriage is stuck on the left side, move the carriage to the right side of the product.
   • If the carriage is stuck in the middle, move the carriage to the right.
7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
8. Close the cartridge access door.
   Figure : Close the cartridge access door

   
9. Reconnect the power cord to the rear of the product.
10. Plug the power cord back into the power source or electrical outlet.
11. Press the Power button () to turn on the product.
12. Open the cartridge access door again, and then make sure that the carriage is able to move to the center unassisted.
    • If the carriage moves to the center unassisted, skip to the step to print a self-test report.
    • If the carriage does not move to the center, continue to the next step in this solution.

note:

The product might display a 'Paper Jam' error message.

1. Open the cartridge access door. The product control panel displays a 'Door Open' message.
   Figure : Open the cartridge access door

   
2. Press the Power button () to turn off the product.
3. Push and hold the carriage to the right with your hand as shown in the image. Hold the carriage tightly, because the carriage tries to move left when the product is turned on, and you need to prevent it from moving.
   Figure : Push and hold the carriage to the right

   
4. While holding the carriage against the right side, press the Power button () to turn on the product, and then wait until the product control panel displays a 'Door Open' message.
5. Release the carriage, and then close the cartridge access door.
   Figure : Close the cartridge access door

   
   The product control panel displays a 'Carriage Jam' error message.
6. Touch OK.
   The product displays another error message regarding an improper shutdown. This is expected behavior.
7. Touch OK.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Gather the following materials:
   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the product)
2. Press the Power button () to turn off the product.
3. Disconnect the power cord from the rear of the product.
4. Remove the two-sided printing accessory (duplexer) from the rear of the product. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.
   Figure : Remove the duplexer
   
   1. Push the duplexer to the left
   2. Pull out the duplexer
5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
6. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Clean the rollers

   
7. Allow the rollers to dry for 10 or 15 minutes.
8. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.
   Figure : Check the rollers on the duplexer

   
9. Reattach the duplexer to the rear of the product. Insert the two pegs on the left side of the duplexer into the left side of the product, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.
   Figure : Reattach the duplexer

   
10. Reconnect the power cord to the rear of the product.
11. If the product does not turn on automatically, press the Power button () to turn it on.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.
  • Experiencing another issue?
    If your printer prints a test page and there is still an issue with your printer, go to HP Customer Support, type your printer model, and then browse for the appropriate support document to troubleshoot the issue.
• If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next step or solution.