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HP Photosmart 5510 Printers - Unable to Print (Windows)

This document is for the HP Photosmart 5510 (B111, B111a, B111b, B111g) e-All-in-One Printer.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor  to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
As an alternative to using the HP Print and Scan Doctor (or if it did not resolve your issue), try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Make sure that the printer is turned on
  1. Look at the On button located on the printer. If it is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the On button to turn on the printer.
  2. Try using your printer again.
Solution 2: Check if the printer is paused or offline
  1. Depending upon your operating system, do one of the following:
    Windows 7
    1. On the taskbar, click the Windows icon, and then click Devices and Printers.
      Right-click the printer icon, and then select See What's Printing.
    Windows Vista
    1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
      Double-click the icon for your printer to open the print queue.
    Windows XP
    1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
      Double-click the icon for your printer to open the print queue.
  2. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.
  3. If you made any changes, try to print again.
Solution 3: Verify that the product is set as the default printer
  1. Depending upon your operating system, do one of the following:
    Windows 7
    1. On the taskbar, click the Windows icon, and then click Devices and Printers.
    Windows Vista
    1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
    Windows XP
    1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
  2. Make sure the correct product is set as the default printer.
    The default printer has a check mark in a black or green circle next to it.
  3. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer.
  4. Try using your printer again.
Solution 4: Verify that paper is properly loaded in the input tray
  1. Do one of the following:
    Load full-size paper
    1. Slide the paper-width guides outward, and then remove any other media that was previously loaded.
      Figure : Slide paper-width guide to its outermost position
      Load paper:
      • Insert a stack of paper into the input tray with the short edge forward and print side down.
        Figure : Insert stack of paper
      • Slide the stack of paper forward until it stops.
      • Slide the paper-width guides inward until they stop at the edges of the paper.
        Figure : Slide paper-width guide to the right
          note:
        If you pulled out the paper tray while loading, make sure you push it back in before you print.
      • Open the paper tray extender.
    Load small-size paper
    1. Pull out the paper tray and slide the paper-width guides outward.
      Figure : Slide paper-width guide to the left
      Remove all paper from the tray.
      Load paper:
      • Insert a stack of photo paper into the paper tray with the short edge forward and print side down.
        Figure : Load photo paper in the tray
      • Slide the photo paper forward until it stops.
          note:
        If you are using photo paper that has perforated tabs, load the photo paper so that the tabs are closest to you.
      • Slide the paper-width guides inward until they stop at the edges of the paper.
        Figure : Slide paper-width guides inward
          note:
        If you pulled out the paper tray while loading, make sure you push it back in before you print.
  2. Try using your printer again.
Solution 5: Restart the print spooler
  1. Depending upon your operating system, do one of the following:
    Windows 7
    1. On the taskbar, click the Windows icon, Control Panel, System and Security, and then Administrative Tools.
      Double-click Services.
      Right-click the Print Spooler, and then click Properties.
      On the General tab, next to Startup type, make sure that Automatic is selected.
      If the service is not already running, under Service status, click Start, and then click OK.
    Windows Vista
    1. On the taskbar, click the Windows icon, Control Panel, System and Maintenance, Administrative Tools.
      Double-click Services.
      Right-click the Print Spooler service, and then click Properties.
      On the General tab, next to Startup type, make sure that Automatic is selected.
      If the service is not already running, under Service status, click Start, and then click OK.
    Windows XP
    1. On the taskbar, click Start, and then right click My Computer.
      Click Manage, and then click Services and Applications.
      Double-click Services, and then select Print Spooler.
      Right-click Print Spooler, and click Restart to restart the service.
  2. Wait while the service restarts, and then try printing again.
Solution 6: Check if you need to update your printer drivers
  1. Follow the link below to the Software and Driver Downloads page.
    If supported in your language, there is a link you can click to determine if your printer drivers are already up to date.
  2. If an updated printer driver is available, follow the instructions to install it, and then try printing again.
Solution 7: Restart the computer
  1. Bookmark this page so that you can return to it if necessary, then restart your computer.
  2. Try using your printer again.
Solution 8: Clear the print queue
  1. Depending upon your operating system, do one of the following:
    Windows 7
    1. On the taskbar, click the Windows icon, and then click Devices and Printers.
    Windows Vista
    1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
    Windows XP
    1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
  2. Double-click the icon for your printer to open the print queue.
  3. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.
  4. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted.
  5. Check the print queue again to make sure it is clear, and then try to print again.
    If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution.
Solution 9: Verify whether the software application is the source of the problem
  1. Close the software application from which you are printing, and then reopen it.
  2. Try to print again from the software application.
      note:
    The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application.
  3. If you are still having a problem, try printing from Notepad to see if the issue is the software application or the driver.
    To print from Notepad
    1. On the taskbar, click the Windows icon or Start, and then click Programs or All Programs.
      Click Accessories, and then click Notepad.
      Type a few characters of text into Notepad.
      Click File, and then click Print.
  4. If printing is successful from Notepad but not the software application, contact the manufacturer of that application for support.
Solution 10: Verify that the correct printer port is in use
  1. Depending upon your operating system, do one of the following:
    Windows 7
    1. On the taskbar, click the Windows icon, and then click Devices and Printers.
    Windows Vista
    1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
    Windows XP
    1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
  2. Right-click the printer icon, and then select Properties.
  3. Click the Ports tab to verify that the printer is using the correct port.
    The port that the printer is using is highlighted and has a check mark next to it. The product should be set to use the USB00X (where X is replaced by a number) port.
  4. If the printer is using the wrong port, click the correct port to select it.
    The port that the printer is now using is highlighted and has a check mark next to it.
  5. Try using your printer again.
Solution 11: Check to make sure the correct print driver is selected
  1. Depending upon your operating system, do one of the following:
    Windows 7
    1. On the taskbar, click the Windows icon, and then click Devices and Printers.
    Windows Vista
    1. On the taskbar, click the Windows icon, click Control Panel, and then click Printers.
    Windows XP
    1. On the taskbar, click Start, click Control Panel, and then double-click Printers and Faxes.
  2. Right-click the icon next to the printer, and then select Properties.
  3. Click the Advanced tab.
  4. Check the driver listed in the Driver drop-down menu to verify that the printer is using the correct driver.
    The name of your printer should be listed as the driver.
  5. If the wrong driver is selected, select the correct driver from the Driver drop-down menu.
  6. Click OK to save your changes.
  7. Try using your printer again.
Solution 12: Contact HP support
  1. If none of these solutions helped you, HP provides various assisted support options for your product.
    To expedite the support contact, have the following information available:
    • Product name (HP Photosmart 5510 series)
    • Model number (located inside the cartridge door)
      Figure : Graphic - Locate model number
    • The serial number of the printer (a 10-character code)
      The serial number is located on a sticker on the back or bottom of the printer. The serial number is the 10-character code on the sticker. It contains numbers and letters, but no dashes.
  2. Follow the link below to view the support page for your printer.
    If prompted, choose your country/region, and then click Contact HP for information about contacting technical support.
  3. Visit HP Support Forums and connect with HP users to get insights, tips, and answers to questions about your printer. Follow the link below to view the forums. (HP Support Forums may not be available in all languages.)

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