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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02901767

Version: 1

HP Notebook PCs - QualComm Driver Causes Error Message When Shutting Down Notebook

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Jun-2011

Last updated : 30-Jun-2011

DESCRIPTION
A QualComm driver causes an error message to appear when shutting down the notebook.

SCOPE
HP EliteBook 2540p Notebook PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8540p Notebook PC
HP ProBook 6440b Notebook PC
HP ProBook 6540b Notebook PC
HP EliteBook 8440w Mobile Workstation
HP EliteBook 8740w Mobile Workstation
HP EliteBook 8540w Mobile Workstation
HP ProBook 6450b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6550b Notebook PC
HP EliteBook 2740p Tablet PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
HP ProBook 6450b Notebook PC
HP EliteBook 8440w Mobile Workstation
HP EliteBook 8540p Notebook PC
HP EliteBook 8540w Mobile Workstation
HP EliteBook 8740w Mobile Workstation
RESOLUTION
To resolve this issue, download and install softpaq 53068 or any more recent update for the Qualcomm drivers.
Softpaq Description
Information
Download
Qualcomm Mobile Broadband Drivers - Gobi2000
VERSION: 1.1.240.0 REV: A
note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP ProBook 6440b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6550b Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02893164

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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