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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

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HP LaserJet P4014, P4015 and P4515 Printer Series - Replace the Toner Cartridges

To view a video demonstrating the procedure for removing the part click here to access the Services Media Library (www.hp.com/go/sml). Select Printers and Multifunction under the Product category, select HP Color LaserJet Printers under the Product family, and then select the printer model under the product series category.

Toner cartridge replacement

When a print cartridge approaches the end of useful life, a message appears on the control panel recommending that you order a replacement. The product can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge.
  1. Open the top cover.
  2. Remove the used print cartridge from the product.
  3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
  4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.
      caution:
    Do not touch the shutter or the surface of the roller.
  5. Remove the shipping lock and the shipping tape from the new print cartridge. Discard the lock and tape according to local regulations.
  6. Align the print cartridge with the tracks inside the product, insert the print cartridge until it is firmly seated, and then close the top cover.
    After a short time, the control panel should display Ready.
  7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.
  8. If you are using a non-HP print cartridge, check the product control panel for further instructions.

Parts return


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Country/Region: Caribbean

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