The product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.
note:Use only plain white, unused paper while following these troubleshooting steps.
note:If you find obstructions in the paper path, skip to the section on cleaning the rollers.
note:You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
note:You must exit the Properties dialog box to apply your changes.