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HP and Compaq Desktop PCs - PCs With the MS-7613 Motherboard Might Freeze and Display a Black Screen after Restarting

This information applies to computers with a MS-7613 motherboard and the Windows 7 operating system.
After restarting the computer, a black screen displays and Windows does not start. You must completely shut down the computer before Windows will start again. To fix this problem, download and install the BIOS update from the HP website using the following instructions.
  note:
You must be logged on as an administrator to install this update.
  1. If the computer is locked up, press and hold the power button on the computer until the computer turns off.
  2. Turn on the computer and wait until Windows starts and completes loading. Then open your Web browser.
  3. Open the MS-7613 Motherboard BIOS Update on the HP website.
  4. On the update page, click the Download Only button.
  5. At the File Download screen, click the Save button.
  6. At the Save As screen, save the file to your desktop.
  7. If a message appears stating that the file already exists, click Yes to overwrite file.
  8. Double-click the icon to download the update to your desktop, and then click Next.
  9. Follow the on-screen instructions.
  10. If prompted to restart the system to complete the update, click Yes and allow system to restart.

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Country/Region: Caribbean

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