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HP Customer Support - Knowledge Base

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HP Color LaserJet CP2020 Series Printer - Replace print cartridges

Replace print cartridges

  1. Open the front door.
    Figure : Open the front door
  2. Pull out the print-cartridge drawer.
    Figure : Open the print-cartridge drawer
  3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it.
    Figure : Remove the old print cartridge
  4. Remove the new print cartridge from the packaging.
    Figure : Remove the new print cartridge from the packaging
  5. Remove the orange, plastic shield from the bottom of the new print cartridge.
    Figure : Remove the packing material
      caution:
    Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems.
    Figure : Do not touch the imaging drum
  6. Insert the new print cartridge into the product.
    Figure : Insert the new cartridge
  7. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Discard the sealing tape.
    Figure : Remove the sealing tape
  8. Close the print-cartridge drawer.
    Figure : Close the print-cartridge drawer
  9. Close the front door.
    Figure : Close the front door
  10. Place the old print cartridge in the box for the new print cartridge. Follow the recycling instructions that are included in the box.

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Country/Region: Caribbean

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