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HP Designjet Z2100 Photo Printer Series - Paper Cannot be Loaded

Overview
  • Ensure no paper is loaded.
  • Ensure the paper is far enough inside the printer. The printer grabbing the paper should be felt.
  • Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper.
  • The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
  • If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 inch) from the roll and try again. This may be necessary even with a new roll of paper.
  • Ensure the roll ends are tight against the spindle ends.
  • Check that the spindle is correctly inserted.
  • Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards the user.
  • Check that all roll stoppers have been removed.
  • Check that the paper is wound tightly on the roll.
  • Do not touch the roll or paper at during the alignment process.
If the paper has not been inserted straight, the front panel displays the following instructions.
  1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to straighten the roll.
  2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the roll is aligned, the printer measures the width and now the printer is ready to print.
    If the roll is still not aligned, the front panel displays an error and instructions.
  3. When prompted by the front-panel display, lift the blue lever on the left.
  4. Rewind the roll from the end of the spindle until the edge is on the blue line.
  5. Press OK, on the front panel.
  6. When prompted by the front-panel display, lower the lever. The printer checks the alignment. If the roll is aligned, the printer measures the width and the printer is now ready to print.
    If the roll is still not aligned, the front panel displays an error and instructions to start again at step three.
    If the load process needs to be started again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.
Unsuccessful sheet load
  • Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
  • Do not attempt to straighten the sheet during the loading process, unless instructed by the front-panel display. The printer automatically attempts to straighten the sheet.
  • Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
If the sheet is not caught by the printer, the front-panel display asks to push paper further into the printer, and tries to feed the paper again.
If the sheet is caught by the printer but is not inserted straight, the front panel displays the following instructions.
  1. When prompted by the front-panel display, lift the blue lever on the left.
  2. Adjust the sheet to align with the front and right side blue lines.
  3. Once the sheet is aligned, press OK on the front panel.
  4. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the sheet is aligned, the printer measures the sheet and feed it out the back into the roll feed. The printer is now ready to print.
    If the sheet is still not aligned, the front panel displays an error and instructions to start again.
    If the load process needs to be started again, cancel the process on the front panel and the printer ejects the sheet out the front.
Paper loading error messages
Here is a list of front-panel display messages related to paper loading, with the suggested corrective action.
Front-panel display message
Suggested action
Paper incorrectly loaded
The paper has not been loaded correctly; the edge was not aligned with the load guide. Lift the blue lever, remove paper and lower lever.
Paper not found
During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and it is not transparent paper.
Paper loaded with too much skew
During the paper load process the printer detected that the paper had too much skew. Follow the instructions on the front-panel display.
Paper too small
During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press the Cancel key to stop the load process.
Paper too big
During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load process.
Lever lifted
During the load process the blue lever was lifted. This prevents the printer from loading the paper. Follow the instructions on the front-panel display.

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