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HP Designjet 9000s Printer Series - Resolving Error Messages

Introduction

If the ERROR lamp lights, check the message displayed on the front panel. Following type of error messages are displayed:
  • Service errors: Operator unrecoverable errors, such as hardware or software failure. Contact HP Support.
  • Communication protocol errors: Take appropriate measures according to the error code or message.
  • Operator errors: The operator can correct these errors. Take appropriate measures according to the message.
note:
If a communication error or a data error occurs, the ERROR lamp does not light. An error message appears on the front panel and disappears when the next operation is performed.

Service errors

If any of the following service error messages appears, turn the power switch Off and then On again. This may release the error:

POC error messages

Figure : INITIALIZING menu
Issue: An unrecoverable error has occurred in the engine section. This error message appears when an error is detected during self-diagnosis when the power is turned On.
Solution: Make a note of the error code shown on the front panel. Contact HP Support.

Engine error messages

Figure : ENGINE ERROR menu
Issue: An unrecoverable error has occurred in the network controller section (hardware failure).
Solution: Make a note of the error code displayed on the front panel. Contact HP Support.

System error messages

Figure : F_es menu
Issue: An unrecoverable error has occurred (firmware failure).
Solution: Make a note of the error code displayed on the front panel. Contact HP Support.

Operator error messages

The following errors can be corrected by the operator:

Ink cartridge error message

Figure : OPEN INKCOVER menu
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
  • Y: Yellow
  • M: Magenta
  • C: Cyan
  • K: Black
  • Lm: Light magenta
  • Lc: Light cyan
Issue: There is no ink.
Solution: Follow the instructions on the front panel. Click here for the information on replacing an ink cartridge
Figure : OPEN INKCOVER menu
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
  • Y: Yellow
  • M: Magenta
  • C: Cyan
  • K: Black
  • Lm: Light magenta
  • Lc: Light cyan
Z: Error code (1 to 9)
Issue: An ink cartridge error has occurred.
Solution: Follow the instructions on the front panel. Click here for the information on replacing an ink cartridge
Figure : OPEN INKCOVER menu
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
  • Y: Yellow
  • M: Magenta
  • C: Cyan
  • K: Black
  • Lm: Light magenta
  • Lc: Light cyan
Issue: No ink cartridge is installed.
Solution: Follow the instructions on the front panel. Click here for the information on replacing an ink cartridge
Figure : INKCOVER OPEN menu
X: L (left), R (right)
Issue: Ink cover is open.
Solution: Follow the instructions on the front panel.
Figure : INK NEAR menu
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Issue: The ink cartridge is nearing its expiration date.
Solution: Have a new ink cartridge ready to replace the ink cartridge that is near its expiry date. Click here for the information on replacing an ink cartridge
Figure : INK PAST menu
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Issue: The ink cartridge has passed its expiration date.
Solution: Press OK and follow the instructions on the front panel. Click here for the information to resolve this issue

The ink LED flashes

Issue: Ink is running out (warning).
Solution: Prepare a new ink cartridge.

Waste ink bottle is not installed

Figure : BOTTLE OUT menu
Issue: The waste ink bottle is not installed.
Solution: Insert a new waste ink bottle into the printer and install the waste ink bottle cover.

Waste ink bottle is full

Figure : BOTTLE FULL menu
Issue: The waste ink bottle is full.
Solution: Follow the instructions on the front panel.

Media crash

Figure : WARNING menu
Issue: Media crash (1) indicates that the carriage is blocked by obstacles in the carriage path or media feed path.
Solution: Follow the instructions on the front panel. If the media jam (1) occurs frequently and there are no media jams or obstructions in the carriage path or media feed path, contact HP Support.
Figure : WARNING menu
Issue: Media jam (2) indicates that the media is not detected correctly. The wrong media format may have been selected while loading the media or a cut sheet with an irregular size may have been used.
Solution: Follow the instructions on the front panel and check the media settings.

Media

Figure : NO MEDIA LOADED menu
Issue: There is no media loaded in the printer.
Solution: Load media.
Figure : MEDIA SIZE ERROR menu
Issue: An invalid media size is set (less than 297 mm wide or 64 inch wide or more).
Solution: Set the correct size.
Figure : NO MEDIA LOADED menu
Issue: There is media skew.
Solution: Reload the media. Skew may be caused by ink deposits on the platen. Check the platen for ink deposits and clean any ink.
Figure : LOAD MEDIA menu
Issue: The media lever has not been lowered.
Solution: Lower the media lever.

Error LED is flashing

Issue: The take-up reel is not winding the media correctly.
Solution: Check that the media is correctly detected by the take-up reel sensor. Check that the media is loaded correctly.

Other error messages

Figure : CLOSE REAR COVER menu
Issue: The rear cover is open.
Solution: Close the rear cover.
Figure : PH TEMP ERROR menu
Issue: The temperature of the printheads exceed the operating temperature range.
Solution: Allow the printheads to cool by not using the printer until the printhead temperature returns to the operating temperature range.
Figure : ENV. TEMP ERROR menu
Issue: The ambient temperature is not within the operating temperature range for the printer.
Solution: Use the printer within its operating temperature range (15o degree Celsius to 30o degree Celsius).

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