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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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Photo Tray Causes Paper Jams or Uneven Printouts for the HP Photosmart Printers

Issue:
Printer is experiencing paper jams, or it ejects paper unevenly.
Solution
Follow the steps below to correct the issue:
  1. Disconnect power to the printer.
  2. Remove all photo paper from the Photo Tray.
  3. Push the Photo Tray completely into the printer.
  4. Snap the Photo Tray out (towards you) sharply.
  5. Reconnect power to the printer.
  6. Print a self-test on 8.5 X 10 paper.
  7. Engage the Photo Tray.
  8. From the Printer Toolbox, select Calibrate the Photo Tray.
Cause
The Photo Tray support does not fully retract at times causing the paper to be skewed on the left side.

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Support Forum

Support Forum

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Country/Region: Caribbean

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