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HP Customer Support - Knowledge Base

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  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP Designjet CP Series Printers - Standby Switch Not Responding

Issue:
When attempting to wake the printer from sleep mode, or force the printer into sleep mode, the standby switch does not respond.
Solution
The issue can have multiple causes that can include hardware and/or firmware. Troubleshooting should be thorough to determine the component-level cause.
Workaround
In order to wake the printer from sleep mode, simply move the media lever up and down or send a print job to the printer. If you are trying to force the printer into sleep mode, there is no immediate workaround; you will have to wait until the printer enters sleep mode on its own after the standard idle period.

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Country/Region: Caribbean

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