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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Номер документа: c06262217

Версия: 1

Ноутбук HP ENVY 13, ПК-трансформеры HP ENVY 13 и 15 x360 - Доступная память уменьшается после обновления BIOS до F.31 или F.32

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Дата выпуска : 12-Mar-2019

Последнее обновление : 13-Mar-2019

DESCRIPTION
Доступная память системная уменьшается примерно на 1 ГБ после обновления BIOS до F.31 или F.32.

Пример:
  • Доступный объем памяти до обновления BIOS: 6,69 ГБ.
  • Доступный объем памяти после обновления BIOS: 5,96 ГБ.

ПРИМЕНЕНИЕ
Информация в этом документе применима к следующему:
BIOS:
  • BIOS F.31 (SP93068)
  • BIOS F.32 (SP93294)

Компьютеры:
  • Серия ПК-трансформеров HP ENVY 13-ag0000 x360
  • Серия ПК-трансформеров HP ENVY 13-ag0000 x360, комплектация на заказ
  • Серия ПК-трансформеров HP ENVY 13m-ag0000 x360
  • Серия ПК-трансформеров HP ENVY 13m-ag0000 x360, комплектация на заказ
  • Серия ПК-трансформеров HP ENVY 13z-ag000 x360, комплектация на заказ
  • Серия ПК-трансформеров HP ENVY 15-cn000 x360
  • Серия ПК-трансформеров HP ENVY 15m-cn000 x360
Операционные системы:
  • Microsoft Windows 10 RS5 (версия 1809)
  • Microsoft Windows 10 RS4 (версия 1803)
РЕШЕНИЕ
Обновите BIOS до версии F.33 для восстановления доступа к 1 ГБ памяти. Для обновления BIOS загрузите и установите следующий пакет SoftPaq.
Описание пакета SoftPaq
Информация о версии
Загрузить SoftPaq
Обновление системы BIOS ноутбуков HP (с процессорами AMD)
Версия: F.33
Редакция: A

Hardware platforms affected : HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY 15-cn0000 x360 Convertible PC, HP ENVY 15m-cn0000 x360 Convertible PC, HP ENVY x360 - 13-ag0000 CTO, HP ENVY x360 - 13-ag0000au, HP ENVY x360 - 13-ag0000nb, HP ENVY x360 - 13-ag0000ne, HP ENVY x360 - 13-ag0000nf, HP ENVY x360 - 13-ag0000nia, HP ENVY x360 - 13-ag0000nk, HP ENVY x360 - 13-ag0000no, HP ENVY x360 - 13-ag0000np, HP ENVY x360 - 13-ag0000nt, HP ENVY x360 - 13-ag0000nv, HP ENVY x360 - 13-ag0000nw, HP ENVY x360 - 13-ag0000nx, HP ENVY x360 - 13-ag0000ur, HP ENVY x360 - 13-ag0001au, HP ENVY x360 - 13-ag0001la, HP ENVY x360 - 13-ag0001na, HP ENVY x360 - 13-ag0001ne, HP ENVY x360 - 13-ag0001nf, HP ENVY x360 - 13-ag0001ng, HP ENVY x360 - 13-ag0001nia, HP ENVY x360 - 13-ag0001nk, HP ENVY x360 - 13-ag0001nn, HP ENVY x360 - 13-ag0001no, HP ENVY x360 - 13-ag0001np, HP ENVY x360 - 13-ag0001ns, HP ENVY x360 - 13-ag0001nt, HP ENVY x360 - 13-ag0001nv, HP ENVY x360 - 13-ag0001nw, HP ENVY x360 - 13-ag0001nx, HP ENVY x360 - 13-ag0001ur, HP ENVY x360 - 13-ag0002au, HP ENVY x360 - 13-ag0002la, HP ENVY x360 - 13-ag0002na, HP ENVY x360 - 13-ag0002nf, HP ENVY x360 - 13-ag0002ng, HP ENVY x360 - 13-ag0002ni, HP ENVY x360 - 13-ag0002nia, HP ENVY x360 - 13-ag0002nn, HP ENVY x360 - 13-ag0002no, HP ENVY x360 - 13-ag0002ns, HP ENVY x360 - 13-ag0002nt, HP ENVY x360 - 13-ag0002nx, HP ENVY x360 - 13-ag0002sa, HP ENVY x360 - 13-ag0002ur, HP ENVY x360 - 13-ag0003au, HP ENVY x360 - 13-ag0003la, HP ENVY x360 - 13-ag0003na, HP ENVY x360 - 13-ag0003nf, HP ENVY x360 - 13-ag0003ng, HP ENVY x360 - 13-ag0003ni, HP ENVY x360 - 13-ag0003nk, HP ENVY x360 - 13-ag0003nn, HP ENVY x360 - 13-ag0003np, HP ENVY x360 - 13-ag0003nx, HP ENVY x360 - 13-ag0003sa, HP ENVY x360 - 13-ag0003ur, HP ENVY x360 - 13-ag0004au, HP ENVY x360 - 13-ag0004la, HP ENVY x360 - 13-ag0004nb, HP ENVY x360 - 13-ag0004nc, HP ENVY x360 - 13-ag0004nf, HP ENVY x360 - 13-ag0004ng, HP ENVY x360 - 13-ag0004ni, HP ENVY x360 - 13-ag0004nn, HP ENVY x360 - 13-ag0004nw, HP ENVY x360 - 13-ag0004nx, HP ENVY x360 - 13-ag0004ur, HP ENVY x360 - 13-ag0005au, HP ENVY x360 - 13-ag0005ng, HP ENVY x360 - 13-ag0005nl, HP ENVY x360 - 13-ag0005nn, HP ENVY x360 - 13-ag0005np, HP ENVY x360 - 13-ag0005nv, HP ENVY x360 - 13-ag0005nw, HP ENVY x360 - 13-ag0005nx, HP ENVY x360 - 13-ag0005ur, HP ENVY x360 - 13-ag0006au, HP ENVY x360 - 13-ag0006nc, HP ENVY x360 - 13-ag0006nf, HP ENVY x360 - 13-ag0006nl, HP ENVY x360 - 13-ag0006nw, HP ENVY x360 - 13-ag0006ur, HP ENVY x360 - 13-ag0007au, HP ENVY x360 - 13-ag0007ca, HP ENVY x360 - 13-ag0007nf, HP ENVY x360 - 13-ag0007ni, HP ENVY x360 - 13-ag0007ur, HP ENVY x360 - 13-ag0008au, HP ENVY x360 - 13-ag0008nf, HP ENVY x360 - 13-ag0009au, HP ENVY x360 - 13-ag0009nb, HP ENVY x360 - 13-ag0009nf, HP ENVY x360 - 13-ag0009ng, HP ENVY x360 - 13-ag0009nl, HP ENVY x360 - 13-ag0010au, HP ENVY x360 - 13-ag0010ca, HP ENVY x360 - 13-ag0010nc, HP ENVY x360 - 13-ag0010nf, HP ENVY x360 - 13-ag0010nl, HP ENVY x360 - 13-ag0010ur, HP ENVY x360 - 13-ag0011au, HP ENVY x360 - 13-ag0011nf, HP ENVY x360 - 13-ag0011nn, HP ENVY x360 - 13-ag0011nv, HP ENVY x360 - 13-ag0011ur, HP ENVY x360 - 13-ag0012au, HP ENVY x360 - 13-ag0012nf, HP ENVY x360 - 13-ag0012ur, HP ENVY x360 - 13-ag0013au, HP ENVY x360 - 13-ag0013nf, HP ENVY x360 - 13-ag0013ur, HP ENVY x360 - 13-ag0014au, HP ENVY x360 - 13-ag0014ur, HP ENVY x360 - 13-ag0015au, HP ENVY x360 - 13-ag0015ur, HP ENVY x360 - 13-ag0016au, HP ENVY x360 - 13-ag0016nb, HP ENVY x360 - 13-ag0016nn, HP ENVY x360 - 13-ag0016ur, HP ENVY x360 - 13-ag0017au, HP ENVY x360 - 13-ag0017nn, HP ENVY x360 - 13-ag0017ur, HP ENVY x360 - 13-ag0018au, HP ENVY x360 - 13-ag0018nn, HP ENVY x360 - 13-ag0018ur, HP ENVY x360 - 13-ag0019au, HP ENVY x360 - 13-ag0019nn, HP ENVY x360 - 13-ag0019ur, HP ENVY x360 - 13-ag0020au, HP ENVY x360 - 13-ag0020nn, HP ENVY x360 - 13-ag0020ur, HP ENVY x360 - 13-ag0021au, HP ENVY x360 - 13-ag0021nn, HP ENVY x360 - 13-ag0021ur, HP ENVY x360 - 13-ag0022au, HP ENVY x360 - 13-ag0022ur, HP ENVY x360 - 13-ag0023au, HP ENVY x360 - 13-ag0023ur, HP ENVY x360 - 13-ag0024au, HP ENVY x360 - 13-ag0024nn, HP ENVY x360 - 13-ag0024ur, HP ENVY x360 - 13-ag0025au, HP ENVY x360 - 13-ag0025ur, HP ENVY x360 - 13-ag0026au, HP ENVY x360 - 13-ag0026ur, HP ENVY x360 - 13-ag0027au, HP ENVY x360 - 13-ag0027ur, HP ENVY x360 - 13-ag0028au, HP ENVY x360 - 13-ag0028ur, HP ENVY x360 - 13-ag0029au, HP ENVY x360 - 13-ag0029ur, HP ENVY x360 - 13-ag0030au, HP ENVY x360 - 13-ag0030ur, HP ENVY x360 - 13-ag0031au, HP ENVY x360 - 13-ag0032au, HP ENVY x360 - 13-ag0033au, HP ENVY x360 - 13-ag0034au, HP ENVY x360 - 13-ag0035au, HP ENVY x360 - 13-ag0036au, HP ENVY x360 - 13-ag0037au, HP ENVY x360 - 13-ag0038au, HP ENVY x360 - 13-ag0039au, HP ENVY x360 - 13-ag0040au, HP ENVY x360 - 13-ag0041au, HP ENVY x360 - 13-ag0042au, HP ENVY x360 - 13-ag0043au, HP ENVY x360 - 13-ag0044au, HP ENVY x360 - 13-ag0045au, HP ENVY x360 - 13-ag0046au, HP ENVY x360 - 13-ag0051la, HP ENVY x360 - 13-ag0052la, HP ENVY x360 - 13-ag0053la, HP ENVY x360 - 13-ag0140nd, HP ENVY x360 - 13-ag0300nz, HP ENVY x360 - 13-ag0301ng, HP ENVY x360 - 13-ag0302ng, HP ENVY x360 - 13-ag0304ng, HP ENVY x360 - 13-ag0305ng, HP ENVY x360 - 13-ag0500nd, HP ENVY x360 - 13-ag0502na, HP ENVY x360 - 13-ag0502sa, HP ENVY x360 - 13-ag0503na, HP ENVY x360 - 13-ag0560nd, HP ENVY x360 - 13-ag0590nd, HP ENVY x360 - 13-ag0600ng, HP ENVY x360 - 13-ag0600nz0, HP ENVY x360 - 13-ag0601ng, HP ENVY x360 - 13-ag0602nz, HP ENVY x360 - 13-ag0605nz, HP ENVY x360 - 13-ag0700ng, HP ENVY x360 - 13-ag0801no, HP ENVY x360 - 13-ag0804no, HP ENVY x360 - 13-ag0807nz, HP ENVY x360 - 13-ag0808no, HP ENVY x360 - 13-ag0900ng, HP ENVY x360 - 13-ag0998na, HP ENVY x360 - 13-ag0999na, HP ENVY x360 - 13-ag0999nf, HP ENVY x360 - 13m-ag0000 CTO, HP ENVY x360 - 13m-ag0001dx, HP ENVY x360 - 13m-ag0002dx, HP ENVY x360 - 13z-ag000 CTO, HP ENVY x360 - 15-cn0000 CTO, HP ENVY x360 - 15-cn0000na, HP ENVY x360 - 15-cn0000nd, HP ENVY x360 - 15-cn0000ne, HP ENVY x360 - 15-cn0000nf, HP ENVY x360 - 15-cn0000nh, HP ENVY x360 - 15-cn0000ni, HP ENVY x360 - 15-cn0000nia, HP ENVY x360 - 15-cn0000nl, HP ENVY x360 - 15-cn0000no, HP ENVY x360 - 15-cn0000np, HP ENVY x360 - 15-cn0000nt, HP ENVY x360 - 15-cn0000nw, HP ENVY x360 - 15-cn0000nx, HP ENVY x360 - 15-cn0000tu, HP ENVY x360 - 15-cn0000tx, HP ENVY x360 - 15-cn0000ur, HP ENVY x360 - 15-cn0001la, HP ENVY x360 - 15-cn0001na, HP ENVY x360 - 15-cn0001nc, HP ENVY x360 - 15-cn0001ne, HP ENVY x360 - 15-cn0001nf, HP ENVY x360 - 15-cn0001ng, HP ENVY x360 - 15-cn0001nh, HP ENVY x360 - 15-cn0001ni, HP ENVY x360 - 15-cn0001nia, HP ENVY x360 - 15-cn0001nl, HP ENVY x360 - 15-cn0001nn, HP ENVY x360 - 15-cn0001no, HP ENVY x360 - 15-cn0001np, HP ENVY x360 - 15-cn0001nw, HP ENVY x360 - 15-cn0001nx, HP ENVY x360 - 15-cn0001tu, HP ENVY x360 - 15-cn0001tx, HP ENVY x360 - 15-cn0001ur, HP ENVY x360 - 15-cn0002la, HP ENVY x360 - 15-cn0002ne, HP ENVY x360 - 15-cn0002nf, HP ENVY x360 - 15-cn0002ng, HP ENVY x360 - 15-cn0002nh, HP ENVY x360 - 15-cn0002nia, HP ENVY x360 - 15-cn0002nk, HP ENVY x360 - 15-cn0002no, HP ENVY x360 - 15-cn0002np, HP ENVY x360 - 15-cn0002nx, HP ENVY x360 - 15-cn0002tu, HP ENVY x360 - 15-cn0002tx, HP ENVY x360 - 15-cn0002ur, HP ENVY x360 - 15-cn0003ca, HP ENVY x360 - 15-cn0003na, HP ENVY x360 - 15-cn0003nf, HP ENVY x360 - 15-cn0003ng, HP ENVY x360 - 15-cn0003nia, HP ENVY x360 - 15-cn0003nk, HP ENVY x360 - 15-cn0003no, HP ENVY x360 - 15-cn0003np, HP ENVY x360 - 15-cn0003nx, HP ENVY x360 - 15-cn0003tu, HP ENVY x360 - 15-cn0003tx, HP ENVY x360 - 15-cn0003ur, HP ENVY x360 - 15-cn0004na, HP ENVY x360 - 15-cn0004nf, HP ENVY x360 - 15-cn0004ng, HP ENVY x360 - 15-cn0004no, HP ENVY x360 - 15-cn0004np, HP ENVY x360 - 15-cn0004nx, HP ENVY x360 - 15-cn0004tu, HP ENVY x360 - 15-cn0004tx, HP ENVY x360 - 15-cn0004ur, HP ENVY x360 - 15-cn0005na, HP ENVY x360 - 15-cn0005nc, HP ENVY x360 - 15-cn0005nf, HP ENVY x360 - 15-cn0005ng, HP ENVY x360 - 15-cn0005ni, HP ENVY x360 - 15-cn0005nia, HP ENVY x360 - 15-cn0005no, HP ENVY x360 - 15-cn0005np, HP ENVY x360 - 15-cn0005nx, HP ENVY x360 - 15-cn0005tu, HP ENVY x360 - 15-cn0005tx, HP ENVY x360 - 15-cn0005ur, HP ENVY x360 - 15-cn0006na, HP ENVY x360 - 15-cn0006nc, HP ENVY x360 - 15-cn0006ng, HP ENVY x360 - 15-cn0006nia, HP ENVY x360 - 15-cn0006nw, HP ENVY x360 - 15-cn0006nx, HP ENVY x360 - 15-cn0006tu, HP ENVY x360 - 15-cn0006tx, HP ENVY x360 - 15-cn0006ur, HP ENVY x360 - 15-cn0007na, HP ENVY x360 - 15-cn0007nf, HP ENVY x360 - 15-cn0007ng, HP ENVY x360 - 15-cn0007nn, HP ENVY x360 - 15-cn0007nw, HP ENVY x360 - 15-cn0007nx, HP ENVY x360 - 15-cn0007tu, HP ENVY x360 - 15-cn0007tx, HP ENVY x360 - 15-cn0007ur, HP ENVY x360 - 15-cn0008ca, HP ENVY x360 - 15-cn0008na, HP ENVY x360 - 15-cn0008nf, HP ENVY x360 - 15-cn0008ng, HP ENVY x360 - 15-cn0008ni, HP ENVY x360 - 15-cn0008nl, HP ENVY x360 - 15-cn0008np, HP ENVY x360 - 15-cn0008tu, HP ENVY x360 - 15-cn0008tx, HP ENVY x360 - 15-cn0008ur, HP ENVY x360 - 15-cn0009nf, HP ENVY x360 - 15-cn0009ni, HP ENVY x360 - 15-cn0009tx, HP ENVY x360 - 15-cn0009ur, HP ENVY x360 - 15-cn0010tx, HP ENVY x360 - 15-cn0010ur, HP ENVY x360 - 15-cn0011tx, HP ENVY x360 - 15-cn0011ur, HP ENVY x360 - 15-cn0012ni, HP ENVY x360 - 15-cn0012tx, HP ENVY x360 - 15-cn0012ur, HP ENVY x360 - 15-cn0013nf, HP ENVY x360 - 15-cn0013ni, HP ENVY x360 - 15-cn0013nr, HP ENVY x360 - 15-cn0013nw, HP ENVY x360 - 15-cn0013tx, HP ENVY x360 - 15-cn0013ur, HP ENVY x360 - 15-cn0014nf, HP ENVY x360 - 15-cn0014ni, HP ENVY x360 - 15-cn0014nw, HP ENVY x360 - 15-cn0014tx, HP ENVY x360 - 15-cn0014ur, HP ENVY x360 - 15-cn0015nf, HP ENVY x360 - 15-cn0015nia, HP ENVY x360 - 15-cn0015tx, HP ENVY x360 - 15-cn0015ur, HP ENVY x360 - 15-cn0016nf, HP ENVY x360 - 15-cn0016tx, HP ENVY x360 - 15-cn0016ur, HP ENVY x360 - 15-cn0017nia, HP ENVY x360 - 15-cn0017tx, HP ENVY x360 - 15-cn0017ur, HP ENVY x360 - 15-cn0018tx, HP ENVY x360 - 15-cn0018ur, HP ENVY x360 - 15-cn0019tx, HP ENVY x360 - 15-cn0019ur, HP ENVY x360 - 15-cn0020tx, HP ENVY x360 - 15-cn0020ur, HP ENVY x360 - 15-cn0021tx, HP ENVY x360 - 15-cn0021ur, HP ENVY x360 - 15-cn0022tx, HP ENVY x360 - 15-cn0022ur, HP ENVY x360 - 15-cn0023nia, HP ENVY x360 - 15-cn0023nn, HP ENVY x360 - 15-cn0023tx, HP ENVY x360 - 15-cn0023ur, HP ENVY x360 - 15-cn0024nia, HP ENVY x360 - 15-cn0024tx, HP ENVY x360 - 15-cn0024ur, HP ENVY x360 - 15-cn0025nn, HP ENVY x360 - 15-cn0025tx, HP ENVY x360 - 15-cn0025ur, HP ENVY x360 - 15-cn0026nn, HP ENVY x360 - 15-cn0026tx, HP ENVY x360 - 15-cn0026ur, HP ENVY x360 - 15-cn0027nn, HP ENVY x360 - 15-cn0027ur, HP ENVY x360 - 15-cn0028nn, HP ENVY x360 - 15-cn0028ur, HP ENVY x360 - 15-cn0029nn, HP ENVY x360 - 15-cn0029ur, HP ENVY x360 - 15-cn0030nn, HP ENVY x360 - 15-cn0030ur, HP ENVY x360 - 15-cn0031ur, HP ENVY x360 - 15-cn0032nia, HP ENVY x360 - 15-cn0032ur, HP ENVY x360 - 15-cn0033nn, HP ENVY x360 - 15-cn0033ur, HP ENVY x360 - 15-cn0034nia, HP ENVY x360 - 15-cn0034nn, HP ENVY x360 - 15-cn0034ur, HP ENVY x360 - 15-cn0035nia, HP ENVY x360 - 15-cn0035ur, HP ENVY x360 - 15-cn0036ur, HP ENVY x360 - 15-cn0037ur, HP ENVY x360 - 15-cn0038nn, HP ENVY x360 - 15-cn0038ur, HP ENVY x360 - 15-cn0039ur, HP ENVY x360 - 15-cn0040ur, HP ENVY x360 - 15-cn0041ur, HP ENVY x360 - 15-cn0052la, HP ENVY x360 - 15-cn0057nb, HP ENVY x360 - 15-cn0069nb, HP ENVY x360 - 15-cn0081nb, HP ENVY x360 - 15-cn0082nb, HP ENVY x360 - 15-cn0088nb, HP ENVY x360 - 15-cn0100nb, HP ENVY x360 - 15-cn0100nd, HP ENVY x360 - 15-cn0100ng, HP ENVY x360 - 15-cn0101ng, HP ENVY x360 - 15-cn0102ng, HP ENVY x360 - 15-cn0107nb, HP ENVY x360 - 15-cn0108nb, HP ENVY x360 - 15-cn0110nb, HP ENVY x360 - 15-cn0114nb, HP ENVY x360 - 15-cn0124nb, HP ENVY x360 - 15-cn0200ng, HP ENVY x360 - 15-cn0201ng, HP ENVY x360 - 15-cn0300nd, HP ENVY x360 - 15-cn0302ng, HP ENVY x360 - 15-cn0303ng, HP ENVY x360 - 15-cn0304ng, HP ENVY x360 - 15-cn0305ng, HP ENVY x360 - 15-cn0312ng, HP ENVY x360 - 15-cn0350nd, HP ENVY x360 - 15-cn0400ng, HP ENVY x360 - 15-cn0450nz, HP ENVY x360 - 15-cn0500nz, HP ENVY x360 - 15-cn0503na, HP ENVY x360 - 15-cn0504na, HP ENVY x360 - 15-cn0505na, HP ENVY x360 - 15-cn0506na, HP ENVY x360 - 15-cn0600ng, HP ENVY x360 - 15-cn0600nz0, HP ENVY x360 - 15-cn0650nz0, HP ENVY x360 - 15-cn0700ng, HP ENVY x360 - 15-cn0701ng, HP ENVY x360 - 15-cn0702ng, HP ENVY x360 - 15-cn0755nd, HP ENVY x360 - 15-cn0798no, HP ENVY x360 - 15-cn0799no, HP ENVY x360 - 15-cn0800nz0, HP ENVY x360 - 15-cn0807nz, HP ENVY x360 - 15-cn0850nd, HP ENVY x360 - 15-cn0850nz0, HP ENVY x360 - 15-cn0867nz, HP ENVY x360 - 15-cn0895nz, HP ENVY x360 - 15-cn0900nz, HP ENVY x360 - 15-cn0950nz, HP ENVY x360 - 15-cn0996nia, HP ENVY x360 - 15-cn0997nia, HP ENVY x360 - 15-cn0997nz, HP ENVY x360 - 15-cn0998nia, HP ENVY x360 - 15-cn0999nia, HP ENVY x360 - 15m-cn0000 CTO, HP ENVY x360 - 15m-cn0011dx, HP ENVY x360 - 15m-cn0012dx, HP ENVY x360 - 15t-cn000 CTO

Повережденные операционные системы : Не применимо

Поврежденное программное обеспечение : Не применимо

Идентификатор Перекрестной Ссылки Информационной Поддержки : IA06248988

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


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