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  • 정보

    HP 컴퓨터 또는 프린터에서 Windows 10 업데이트 문제를 수정하고 해결합니다. 여기를 클릭하세요

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

서류 ID: c06209100

버전: 1

권고: HP Spectre 13-Ap000 X360 컨버터블 PC - Windows 업데이트를 통해 인텔 그래픽 드라이버를 업데이트한 후 화면이 번쩍이거나 흔들립니다

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

발매 날짜 : 24-Dec-2018

최종 수정일 : 24-Dec-2018

DESCRIPTION
화면이 번쩍이거나 흔들립니다. 이 문제는 인텔 그래픽 드라이버를 버전 24.20.100.6345로 업데이트한 후에 발생합니다. 2018년 11월 30일 이전에 Windows 업데이트에 의해 이 버전이 설치되어 있습니다.

범위
이 설명서의 내용은 다음에 적용됩니다.
드라이버/응용프로그램:
인텔 그래픽 드라이버 버전 24.20.100.6345
컴퓨터:
  • HP Spectre 13-ap0000 x360 컨버터블 PC 시리즈
  • HP Spectre 13-ap000 x360 컨버터블 PC 시리즈 CTO
  • HP Spectre 13t-ap000 x360 컨버터블 PC 시리즈 CTO
운영 체제:
  • Microsoft Windows 10 RS4(버전 1803)
해결
이 문제를 해결하려면, Windows 업데이트로 설치한 그래픽 드라이버를 제거하고 다음 SoftPaq을 다운로드 및 설치하여, 이전 버전의 인텔 그래픽 드라이버 버전 24.20.100.6291을 설치하십시오.
  1. Windows 설정을 엽니다.
  2. 앱 및 기능을 선택합니다.
  3. 인텔 그래픽 드라이버를 찾습니다.
  4. 제거를 선택합니다.
  5. 화면의 설명에 따라서 드라이버 설치를 제거합니다.
  6. SoftPaq SP92633을 설치하여 이전 드라이버 버전 24.20.100.6291로 돌아갑니다.
SoftPaq 설명
릴리스 정보
SoftPaq 다운로드
인텔 고해상도(HD) 그래픽 드라이버(Windows 10 v1803)
버전: 24.20.100.6291
수정: A

Hardware platforms affected : HP Spectre 13-ap0000 x360 Convertible PC, HP Spectre x360 - 13-ap000 CTO, HP Spectre x360 - 13-ap0000na, HP Spectre x360 - 13-ap0000nb, HP Spectre x360 - 13-ap0000nc, HP Spectre x360 - 13-ap0000nf, HP Spectre x360 - 13-ap0000nh, HP Spectre x360 - 13-ap0000ni, HP Spectre x360 - 13-ap0000nj, HP Spectre x360 - 13-ap0000nk, HP Spectre x360 - 13-ap0000nl, HP Spectre x360 - 13-ap0000nn, HP Spectre x360 - 13-ap0000no, HP Spectre x360 - 13-ap0000nq, HP Spectre x360 - 13-ap0000ns, HP Spectre x360 - 13-ap0000nt, HP Spectre x360 - 13-ap0000nv, HP Spectre x360 - 13-ap0000nw, HP Spectre x360 - 13-ap0000nx, HP Spectre x360 - 13-ap0000sa, HP Spectre x360 - 13-ap0000tu, HP Spectre x360 - 13-ap0000ur, HP Spectre x360 - 13-ap0001la, HP Spectre x360 - 13-ap0001na, HP Spectre x360 - 13-ap0001nb, HP Spectre x360 - 13-ap0001nc, HP Spectre x360 - 13-ap0001nf, HP Spectre x360 - 13-ap0001nh, HP Spectre x360 - 13-ap0001nj, HP Spectre x360 - 13-ap0001nk, HP Spectre x360 - 13-ap0001nl, HP Spectre x360 - 13-ap0001nn, HP Spectre x360 - 13-ap0001no, HP Spectre x360 - 13-ap0001np, HP Spectre x360 - 13-ap0001nq, HP Spectre x360 - 13-ap0001ns, HP Spectre x360 - 13-ap0001nt, HP Spectre x360 - 13-ap0001nu, HP Spectre x360 - 13-ap0001nv, HP Spectre x360 - 13-ap0001nw, HP Spectre x360 - 13-ap0001nx, HP Spectre x360 - 13-ap0001tu, HP Spectre x360 - 13-ap0001ur, HP Spectre x360 - 13-ap0002ne, HP Spectre x360 - 13-ap0002nf, HP Spectre x360 - 13-ap0002nh, HP Spectre x360 - 13-ap0002ni, HP Spectre x360 - 13-ap0002nj, HP Spectre x360 - 13-ap0002nk, HP Spectre x360 - 13-ap0002nn, HP Spectre x360 - 13-ap0002no, HP Spectre x360 - 13-ap0002np, HP Spectre x360 - 13-ap0002ns, HP Spectre x360 - 13-ap0002nu, HP Spectre x360 - 13-ap0002nw, HP Spectre x360 - 13-ap0002nx, HP Spectre x360 - 13-ap0002sa, HP Spectre x360 - 13-ap0002tu, HP Spectre x360 - 13-ap0002ur, HP Spectre x360 - 13-ap0003nb, HP Spectre x360 - 13-ap0003nf, HP Spectre x360 - 13-ap0003ni, HP Spectre x360 - 13-ap0003np, HP Spectre x360 - 13-ap0003nq, HP Spectre x360 - 13-ap0003ns, HP Spectre x360 - 13-ap0003nw, HP Spectre x360 - 13-ap0003nx, HP Spectre x360 - 13-ap0003tu, HP Spectre x360 - 13-ap0003ur, HP Spectre x360 - 13-ap0004na, HP Spectre x360 - 13-ap0004ne, HP Spectre x360 - 13-ap0004ni, HP Spectre x360 - 13-ap0004no, HP Spectre x360 - 13-ap0004np, HP Spectre x360 - 13-ap0004ns, HP Spectre x360 - 13-ap0004nw, HP Spectre x360 - 13-ap0004nx, HP Spectre x360 - 13-ap0004tu, HP Spectre x360 - 13-ap0004ur, HP Spectre x360 - 13-ap0005ne, HP Spectre x360 - 13-ap0005nf, HP Spectre x360 - 13-ap0005ni, HP Spectre x360 - 13-ap0005nl, HP Spectre x360 - 13-ap0005nn, HP Spectre x360 - 13-ap0005np, HP Spectre x360 - 13-ap0005nq, HP Spectre x360 - 13-ap0005nw, HP Spectre x360 - 13-ap0005nx, HP Spectre x360 - 13-ap0005tu, HP Spectre x360 - 13-ap0005ur, HP Spectre x360 - 13-ap0006nb, HP Spectre x360 - 13-ap0006nf, HP Spectre x360 - 13-ap0006no, HP Spectre x360 - 13-ap0006nu, HP Spectre x360 - 13-ap0006nw, HP Spectre x360 - 13-ap0006nx, HP Spectre x360 - 13-ap0006tu, HP Spectre x360 - 13-ap0006ur, HP Spectre x360 - 13-ap0007na, HP Spectre x360 - 13-ap0007ne, HP Spectre x360 - 13-ap0007nf, HP Spectre x360 - 13-ap0007nn, HP Spectre x360 - 13-ap0007no, HP Spectre x360 - 13-ap0007nq, HP Spectre x360 - 13-ap0007nx, HP Spectre x360 - 13-ap0007tu, HP Spectre x360 - 13-ap0007ur, HP Spectre x360 - 13-ap0008ca, HP Spectre x360 - 13-ap0008nc, HP Spectre x360 - 13-ap0008nf, HP Spectre x360 - 13-ap0008nn, HP Spectre x360 - 13-ap0008no, HP Spectre x360 - 13-ap0008nu, HP Spectre x360 - 13-ap0008nx, HP Spectre x360 - 13-ap0008tu, HP Spectre x360 - 13-ap0008ur, HP Spectre x360 - 13-ap0009nc, HP Spectre x360 - 13-ap0009ne, HP Spectre x360 - 13-ap0009nl, HP Spectre x360 - 13-ap0009no, HP Spectre x360 - 13-ap0009nx, HP Spectre x360 - 13-ap0009tu, HP Spectre x360 - 13-ap0009ur, HP Spectre x360 - 13-ap0010ca, HP Spectre x360 - 13-ap0010na, HP Spectre x360 - 13-ap0010ne, HP Spectre x360 - 13-ap0010nf, HP Spectre x360 - 13-ap0010nl, HP Spectre x360 - 13-ap0010no, HP Spectre x360 - 13-ap0010nq, HP Spectre x360 - 13-ap0010nx, HP Spectre x360 - 13-ap0010tu, HP Spectre x360 - 13-ap0010ur, HP Spectre x360 - 13-ap0011na, HP Spectre x360 - 13-ap0011nc, HP Spectre x360 - 13-ap0011ne, HP Spectre x360 - 13-ap0011nf, HP Spectre x360 - 13-ap0011no, HP Spectre x360 - 13-ap0011ur, HP Spectre x360 - 13-ap0012nc, HP Spectre x360 - 13-ap0012ne, HP Spectre x360 - 13-ap0012nf, HP Spectre x360 - 13-ap0012nn, HP Spectre x360 - 13-ap0012no, HP Spectre x360 - 13-ap0012nq, HP Spectre x360 - 13-ap0012tu, HP Spectre x360 - 13-ap0012ur, HP Spectre x360 - 13-ap0013dx, HP Spectre x360 - 13-ap0013nb, HP Spectre x360 - 13-ap0013ne, HP Spectre x360 - 13-ap0013nf, HP Spectre x360 - 13-ap0013tu, HP Spectre x360 - 13-ap0013ur, HP Spectre x360 - 13-ap0014na, HP Spectre x360 - 13-ap0014nf, HP Spectre x360 - 13-ap0014tu, HP Spectre x360 - 13-ap0014ur, HP Spectre x360 - 13-ap0015na, HP Spectre x360 - 13-ap0015nf, HP Spectre x360 - 13-ap0015nq, HP Spectre x360 - 13-ap0015tu, HP Spectre x360 - 13-ap0015ur, HP Spectre x360 - 13-ap0016nf, HP Spectre x360 - 13-ap0016ng, HP Spectre x360 - 13-ap0016tu, HP Spectre x360 - 13-ap0016ur, HP Spectre x360 - 13-ap0017ng, HP Spectre x360 - 13-ap0017tu, HP Spectre x360 - 13-ap0017ur, HP Spectre x360 - 13-ap0018tu, HP Spectre x360 - 13-ap0018ur, HP Spectre x360 - 13-ap0019tu, HP Spectre x360 - 13-ap0019ur, HP Spectre x360 - 13-ap0020tu, HP Spectre x360 - 13-ap0020ur, HP Spectre x360 - 13-ap0021tu, HP Spectre x360 - 13-ap0021ur, HP Spectre x360 - 13-ap0022tu, HP Spectre x360 - 13-ap0023dx, HP Spectre x360 - 13-ap0023tu, HP Spectre x360 - 13-ap0024tu, HP Spectre x360 - 13-ap0025tu, HP Spectre x360 - 13-ap0026tu, HP Spectre x360 - 13-ap0027tu, HP Spectre x360 - 13-ap0028ca, HP Spectre x360 - 13-ap0028tu, HP Spectre x360 - 13-ap0029tu, HP Spectre x360 - 13-ap0030tu, HP Spectre x360 - 13-ap0031tu, HP Spectre x360 - 13-ap0032tu, HP Spectre x360 - 13-ap0033dx, HP Spectre x360 - 13-ap0033tu, HP Spectre x360 - 13-ap0034tu, HP Spectre x360 - 13-ap0035tu, HP Spectre x360 - 13-ap0036tu, HP Spectre x360 - 13-ap0037tu, HP Spectre x360 - 13-ap0038nr, HP Spectre x360 - 13-ap0038tu, HP Spectre x360 - 13-ap0039tu, HP Spectre x360 - 13-ap0040ca, HP Spectre x360 - 13-ap0040tu, HP Spectre x360 - 13-ap0041tu, HP Spectre x360 - 13-ap0042tu, HP Spectre x360 - 13-ap0043dx, HP Spectre x360 - 13-ap0043tu, HP Spectre x360 - 13-ap0044tu, HP Spectre x360 - 13-ap0045tu, HP Spectre x360 - 13-ap0046tu, HP Spectre x360 - 13-ap0047tu, HP Spectre x360 - 13-ap0048tu, HP Spectre x360 - 13-ap0049tu, HP Spectre x360 - 13-ap0050ca, HP Spectre x360 - 13-ap0050ng, HP Spectre x360 - 13-ap0050tu, HP Spectre x360 - 13-ap0051la, HP Spectre x360 - 13-ap0051tu, HP Spectre x360 - 13-ap0052tu, HP Spectre x360 - 13-ap0053tu, HP Spectre x360 - 13-ap0054tu, HP Spectre x360 - 13-ap0055tu, HP Spectre x360 - 13-ap0056tu, HP Spectre x360 - 13-ap0057tu, HP Spectre x360 - 13-ap0058tu, HP Spectre x360 - 13-ap0059tu, HP Spectre x360 - 13-ap0060tu, HP Spectre x360 - 13-ap0061tu, HP Spectre x360 - 13-ap0062tu, HP Spectre x360 - 13-ap0063tu, HP Spectre x360 - 13-ap0064tu, HP Spectre x360 - 13-ap0065tu, HP Spectre x360 - 13-ap0066tu, HP Spectre x360 - 13-ap0067tu, HP Spectre x360 - 13-ap0068ms, HP Spectre x360 - 13-ap0068tu, HP Spectre x360 - 13-ap0069tu, HP Spectre x360 - 13-ap0070tu, HP Spectre x360 - 13-ap0071tu, HP Spectre x360 - 13-ap0072tu, HP Spectre x360 - 13-ap0073tu, HP Spectre x360 - 13-ap0074tu, HP Spectre x360 - 13-ap0075tu, HP Spectre x360 - 13-ap0076tu, HP Spectre x360 - 13-ap0077tu, HP Spectre x360 - 13-ap0078tu, HP Spectre x360 - 13-ap0079tu, HP Spectre x360 - 13-ap0080tu, HP Spectre x360 - 13-ap0081tu, HP Spectre x360 - 13-ap0082tu, HP Spectre x360 - 13-ap0083tu, HP Spectre x360 - 13-ap0084tu, HP Spectre x360 - 13-ap0085tu, HP Spectre x360 - 13-ap0086tu, HP Spectre x360 - 13-ap0087tu, HP Spectre x360 - 13-ap0088tu, HP Spectre x360 - 13-ap0089tu, HP Spectre x360 - 13-ap0090tu, HP Spectre x360 - 13-ap0091tu, HP Spectre x360 - 13-ap0092tu, HP Spectre x360 - 13-ap0093tu, HP Spectre x360 - 13-ap0094tu, HP Spectre x360 - 13-ap0095tu, HP Spectre x360 - 13-ap0096tu, HP Spectre x360 - 13-ap0097tu, HP Spectre x360 - 13-ap0098tu, HP Spectre x360 - 13-ap0099tu, HP Spectre x360 - 13-ap0100nd, HP Spectre x360 - 13-ap0100tu, HP Spectre x360 - 13-ap0101ng, HP Spectre x360 - 13-ap0101tu, HP Spectre x360 - 13-ap0102ng, HP Spectre x360 - 13-ap0102tu, HP Spectre x360 - 13-ap0103tu, HP Spectre x360 - 13-ap0104ng, HP Spectre x360 - 13-ap0104tu, HP Spectre x360 - 13-ap0105tu, HP Spectre x360 - 13-ap0106tu, HP Spectre x360 - 13-ap0107tu, HP Spectre x360 - 13-ap0108tu, HP Spectre x360 - 13-ap0109ng, HP Spectre x360 - 13-ap0109tu, HP Spectre x360 - 13-ap0110ng, HP Spectre x360 - 13-ap0110tu, HP Spectre x360 - 13-ap0111tu, HP Spectre x360 - 13-ap0112tu, HP Spectre x360 - 13-ap0113tu, HP Spectre x360 - 13-ap0114tu, HP Spectre x360 - 13-ap0115tu, HP Spectre x360 - 13-ap0116tu, HP Spectre x360 - 13-ap0117tu, HP Spectre x360 - 13-ap0118tu, HP Spectre x360 - 13-ap0120ng, HP Spectre x360 - 13-ap0121ng, HP Spectre x360 - 13-ap0122ng, HP Spectre x360 - 13-ap0180nd, HP Spectre x360 - 13-ap0250nd, HP Spectre x360 - 13-ap0303ng, HP Spectre x360 - 13-ap0304ng, HP Spectre x360 - 13-ap0312ng, HP Spectre x360 - 13-ap0317ng, HP Spectre x360 - 13-ap0400nd, HP Spectre x360 - 13-ap0404nz, HP Spectre x360 - 13-ap0406nz, HP Spectre x360 - 13-ap0409nz, HP Spectre x360 - 13-ap0450nd, HP Spectre x360 - 13-ap0500nz, HP Spectre x360 - 13-ap0509nz, HP Spectre x360 - 13-ap0550nz, HP Spectre x360 - 13-ap0589na, HP Spectre x360 - 13-ap0590na, HP Spectre x360 - 13-ap0599na, HP Spectre x360 - 13-ap0609nz, HP Spectre x360 - 13-ap0708nz, HP Spectre x360 - 13-ap0800no, HP Spectre x360 - 13-ap0801no, HP Spectre x360 - 13-ap0802no, HP Spectre x360 - 13-ap0803no, HP Spectre x360 - 13-ap0807nz, HP Spectre x360 - 13-ap0809nz, HP Spectre x360 - 13-ap0857nz, HP Spectre x360 - 13-ap0897nz, HP Spectre x360 - 13-ap0900nz, HP Spectre x360 - 13-ap0902nz, HP Spectre x360 - 13-ap0904nz, HP Spectre x360 - 13-ap0950nz, HP Spectre x360 - 13-ap0991nz, HP Spectre x360 - 13-ap0997nb, HP Spectre x360 - 13-ap0998nb, HP Spectre x360 - 13-ap0999nb, HP Spectre x360 - 13t-ap000 CTO

운영 시스템이 영향을 받음 : 적용 안됨

영향받은 소프트웨어 : 적용 안됨

지원 통신 교차 표준 ID : IA06204200

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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