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    Windows 10 업데이트 문제 해결

    HP 컴퓨터 및 프린터에서 Windows 10 또는 업데이트 문제 해결 - 바로 가기

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

서류 ID: c06199756

버전: 1

HP Spectre 13, 15 x360 컨버터블 PC - 터치패드를 눌러 컴퓨터에서 절전 모드를 해제하면 디스플레이의 절전 모드가 해제되지 않음

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

발매 날짜 : 04-Dec-2018

최종 수정일 : 06-Dec-2018

DESCRIPTION
터치패드를 눌러 컴퓨터를 절전 모드에서 다시 시작하면 디스플레이의 절전 모드가 해제되지 않습니다. 컴퓨터가 S3에서 다시 시작할 때 키보드와 전원 버튼을 통해 디스플레이의 절전 모드가 해제되며 터치패드는 작동하지 않습니다.

범위
이 문서의 내용은 다음 구성에 적용됩니다.
컴퓨터:
  • HP Spectre 13-ap0000 x360 컨버터블 PC 시리즈
  • HP Spectre 15-df000 x360 컨버터블 PC 시리즈 CTO
  • HP Spectre 15t-df000 x360 컨버터블 PC 시리즈 CTO
  • HP Spectre 15t-df100 x360 컨버터블 PC 시리즈 CTO
운영 체제:
  • Microsoft Windows 10 RS4(버전 1803)
해결
터치패드 드라이버를 업데이트하여 문제를 해결합니다. 아래에서 적절한 링크를 클릭하여 해당 컴퓨터의 Software and Driver Downloads(소프트웨어 및 드라이버 다운로드)를 확인합니다.
  1. 더하기 기호(+)를 클릭하여 Driver-Keyboard, Mouse and Input Devices(드라이버-키보드, 마우스 및 입력 장치) 섹션을 확장합니다.
  2. Synaptics TouchPad Driver(Windows 10 v1803)의 최신 수정 버전을 선택합니다.
  3. SoftPaq 제목 아래에서 설치 지침의 Details(세부 정보)를 클릭합니다.
참고: Windows 업데이트에서도 드라이버를 다운로드할 수 있습니다.

Hardware platforms affected : HP Spectre x360 - 13-ap0000nb, HP Spectre x360 - 13-ap0000nc, HP Spectre x360 - 13-ap0000ns, HP Spectre x360 - 13-ap0000nv, HP Spectre x360 - 13-ap0000nw, HP Spectre x360 - 13-ap0000ur, HP Spectre x360 - 13-ap0001nb, HP Spectre x360 - 13-ap0001nq, HP Spectre x360 - 13-ap0001nu, HP Spectre x360 - 13-ap0001nv, HP Spectre x360 - 13-ap0001nw, HP Spectre x360 - 13-ap0002ne, HP Spectre x360 - 13-ap0002nn, HP Spectre x360 - 13-ap0002nu, HP Spectre x360 - 13-ap0002nw, HP Spectre x360 - 13-ap0003nb, HP Spectre x360 - 13-ap0003nw, HP Spectre x360 - 13-ap0004na, HP Spectre x360 - 13-ap0004ne, HP Spectre x360 - 13-ap0004no, HP Spectre x360 - 13-ap0004ns, HP Spectre x360 - 13-ap0004nw, HP Spectre x360 - 13-ap0004ur, HP Spectre x360 - 13-ap0005ne, HP Spectre x360 - 13-ap0005nn, HP Spectre x360 - 13-ap0005nw, HP Spectre x360 - 13-ap0006nu, HP Spectre x360 - 13-ap0006nw, HP Spectre x360 - 13-ap0006nx, HP Spectre x360 - 13-ap0006ur, HP Spectre x360 - 13-ap0007na, HP Spectre x360 - 13-ap0007ne, HP Spectre x360 - 13-ap0007ur, HP Spectre x360 - 13-ap0008ca, HP Spectre x360 - 13-ap0008no, HP Spectre x360 - 13-ap0008nu, HP Spectre x360 - 13-ap0009nc, HP Spectre x360 - 13-ap0009ne, HP Spectre x360 - 13-ap0009nl, HP Spectre x360 - 13-ap0009no, HP Spectre x360 - 13-ap0010ne, HP Spectre x360 - 13-ap0011na, HP Spectre x360 - 13-ap0011ne, HP Spectre x360 - 13-ap0012ne, HP Spectre x360 - 13-ap0012no, HP Spectre x360 - 13-ap0012ur, HP Spectre x360 - 13-ap0013ur, HP Spectre x360 - 13-ap0014na, HP Spectre x360 - 13-ap0014ur, HP Spectre x360 - 13-ap0015na, HP Spectre x360 - 13-ap0015ur, HP Spectre x360 - 13-ap0016ng, HP Spectre x360 - 13-ap0016ur, HP Spectre x360 - 13-ap0017ur, HP Spectre x360 - 13-ap0018ur, HP Spectre x360 - 13-ap0019ur, HP Spectre x360 - 13-ap0020ur, HP Spectre x360 - 13-ap0021ur, HP Spectre x360 - 13-ap0040ca, HP Spectre x360 - 13-ap0043dx, HP Spectre x360 - 13-ap0050ca, HP Spectre x360 - 13-ap0051la, HP Spectre x360 - 13-ap0073tu, HP Spectre x360 - 13-ap0075tu, HP Spectre x360 - 13-ap0080tu, HP Spectre x360 - 13-ap0083tu, HP Spectre x360 - 13-ap0085tu, HP Spectre x360 - 13-ap0087tu, HP Spectre x360 - 13-ap0089tu, HP Spectre x360 - 13-ap0090tu, HP Spectre x360 - 13-ap0092tu, HP Spectre x360 - 13-ap0098tu, HP Spectre x360 - 13-ap0099tu, HP Spectre x360 - 13-ap0100nd, HP Spectre x360 - 13-ap0100tu, HP Spectre x360 - 13-ap0101ng, HP Spectre x360 - 13-ap0102ng, HP Spectre x360 - 13-ap0104ng, HP Spectre x360 - 13-ap0104tu, HP Spectre x360 - 13-ap0109ng, HP Spectre x360 - 13-ap0110ng, HP Spectre x360 - 13-ap0121ng, HP Spectre x360 - 13-ap0122ng, HP Spectre x360 - 13-ap0180nd, HP Spectre x360 - 13-ap0303ng, HP Spectre x360 - 13-ap0304ng, HP Spectre x360 - 13-ap0317ng, HP Spectre x360 - 13-ap0509nz, HP Spectre x360 - 13-ap0589na, HP Spectre x360 - 13-ap0590na, HP Spectre x360 - 13-ap0599na, HP Spectre x360 - 13-ap0809nz, HP Spectre x360 - 13-ap0998nb, HP Spectre x360 - 13-ap0999nb, HP Spectre x360 - 15-df000 CTO, HP Spectre x360 - 15-df0000nf, HP Spectre x360 - 15-df0000no, HP Spectre x360 - 15-df0000nv, HP Spectre x360 - 15-df0000nx, HP Spectre x360 - 15-df0000tx, HP Spectre x360 - 15-df0000ur, HP Spectre x360 - 15-df0001nf, HP Spectre x360 - 15-df0001nv, HP Spectre x360 - 15-df0001nx, HP Spectre x360 - 15-df0001tx, HP Spectre x360 - 15-df0002na, HP Spectre x360 - 15-df0002nf, HP Spectre x360 - 15-df0002no, HP Spectre x360 - 15-df0002nx, HP Spectre x360 - 15-df0002tx, HP Spectre x360 - 15-df0003nc, HP Spectre x360 - 15-df0003nx, HP Spectre x360 - 15-df0003tx, HP Spectre x360 - 15-df0004na, HP Spectre x360 - 15-df0004nc, HP Spectre x360 - 15-df0004ne, HP Spectre x360 - 15-df0004tx, HP Spectre x360 - 15-df0005na, HP Spectre x360 - 15-df0005ne, HP Spectre x360 - 15-df0005nf, HP Spectre x360 - 15-df0005no, HP Spectre x360 - 15-df0005tx, HP Spectre x360 - 15-df0006na, HP Spectre x360 - 15-df0006tx, HP Spectre x360 - 15-df0007tx, HP Spectre x360 - 15-df0008ca, HP Spectre x360 - 15-df0008nc, HP Spectre x360 - 15-df0008tx, HP Spectre x360 - 15-df0009nc, HP Spectre x360 - 15-df0009nf, HP Spectre x360 - 15-df0009tx, HP Spectre x360 - 15-df0010ca, HP Spectre x360 - 15-df0010nf, HP Spectre x360 - 15-df0010tx, HP Spectre x360 - 15-df0011na, HP Spectre x360 - 15-df0011nf, HP Spectre x360 - 15-df0011tx, HP Spectre x360 - 15-df0012na, HP Spectre x360 - 15-df0012tx, HP Spectre x360 - 15-df0013dx, HP Spectre x360 - 15-df0013tx, HP Spectre x360 - 15-df0014tx, HP Spectre x360 - 15-df0015tx, HP Spectre x360 - 15-df0015ur, HP Spectre x360 - 15-df0016na, HP Spectre x360 - 15-df0016tx, HP Spectre x360 - 15-df0017tx, HP Spectre x360 - 15-df0018tx, HP Spectre x360 - 15-df0019tx, HP Spectre x360 - 15-df0020tx, HP Spectre x360 - 15-df0021tx, HP Spectre x360 - 15-df0023dx, HP Spectre x360 - 15-df0025na, HP Spectre x360 - 15-df0025nb, HP Spectre x360 - 15-df0026na, HP Spectre x360 - 15-df0027nb, HP Spectre x360 - 15-df0028na, HP Spectre x360 - 15-df0028nb, HP Spectre x360 - 15-df0032nb, HP Spectre x360 - 15-df0037ur, HP Spectre x360 - 15-df0038ur, HP Spectre x360 - 15-df0044nb, HP Spectre x360 - 15-df0062nb, HP Spectre x360 - 15-df0065nr, HP Spectre x360 - 15-df0068nr, HP Spectre x360 - 15-df0100nd, HP Spectre x360 - 15-df0104ng, HP Spectre x360 - 15-df0106ng, HP Spectre x360 - 15-df0126ng, HP Spectre x360 - 15-df0180no, HP Spectre x360 - 15-df0303ng, HP Spectre x360 - 15-df0304ng, HP Spectre x360 - 15-df0322ng, HP Spectre x360 - 15-df0400nz, HP Spectre x360 - 15-df0500nd, HP Spectre x360 - 15-df0590na, HP Spectre x360 - 15-df0599na, HP Spectre x360 - 15-df0707nz, HP Spectre x360 - 15-df0709nz, HP Spectre x360 - 15-df0757nz, HP Spectre x360 - 15-df0797nz, HP Spectre x360 - 15-df0800no, HP Spectre x360 - 15-df0800nz, HP Spectre x360 - 15-df0801no, HP Spectre x360 - 15-df0850nz, HP Spectre x360 - 15-df0900nz, HP Spectre x360 - 15-df0950nz, HP Spectre x360 - 15-df0999nb, HP Spectre x360 - 15t-df000 CTO, HP Spectre x360 - 15t-df100 CTO

운영 시스템이 영향을 받음 : 적용 안됨

영향받은 소프트웨어 : 적용 안됨

지원 통신 교차 표준 ID : IA06198304

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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